Огляд статистики зарплатні професії "Руководитель сервисного центра в Польщі"

Vacancy Notice Open to Internal and External Candidates Vacancy Number: PLVN 23 033_05Position Title: Project Assistant, Case Management, Program Access and SchedulingDuty Station: Warsaw, PolandClassification: General Service Staff, Grade G4Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 10 August 2023Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants. IOM has been active in Poland since 2002 under an agreement with the Polish government and conducts various migration programs, including activities supporting the integration of male and female migrants into Polish society. IOM in Poland implements projects aimed at the private sector to promote ethical recruitment, respect for the rights of migrants and migrant women as well as the elimination of forced labour from value chains and the prevention of human trafficking.IOM is committed to a diverse and inclusive work environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Management Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.Under the general supervision of the Project Coordinator, Case Management, RSC Eurasia, the direct supervision of the Project Associate, Case Management, RSC Eurasia, and with monitoring and guidance from the Project Focal Point, Case Management, RSC Eurasia the Project Assistant is responsible for undertaking case management activities, with the following duties and responsibilities.Required Qualifications and ExperienceEducationSecondary education with four years of working experience; Bachelor`s degree from an accredited academic institution with two years of relevant professional experience.ExperienceExperience in administrative work; Experience in clerical support and analytical tasks;SkillsThorough knowledge of English. Excellent computer skills - Word, Excel, and other Office applications. Strong interpersonal and communication skills. Attention to detail and ability to organize. Ability to work under pressure with minimum supervisionOther:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, residency verification, visa, and authorizations by the concerned Government, where applicable. How to apply:Interested candidates can submit their application:By clicking on APPLY on Impactpool https://www.impactpool.org/jobs/972848 OR By sending a CV and a completed Personal History Form (four pages) in English to: Відправити резюме , specifying the vacancy reference number and full name in the subject line (e.g., “PLVN 2023 01 – Jane SMITH”.Due to the volume of applications received, IOM Poland cannot respond to all inquiries about the application status and will only contact shortlisted candidates.

Classification: General Service Staff, Grade G7Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date : 11 August 2023Context:Core Functions / Responsibilities:Supervise up to two teams of RSC Eurasia staff members undertaking case management activities in an assigned area or areas, such as file integrity, program access, pre- screening, field team, adjudications support, scheduling or pre-departure services, including overseeing staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of case management activities. Oversee the efficient and effective management of refugee case files and medical records, including, if assigned, the creation of new case files, the distribution, return and re-filing of case files, the file tracking system, and file scanning and/or travel packet creation. Ensure the file tracking system is utilized according to established guidelines. Liaise with other units to ensure open communication and satisfaction with file integrity services. Oversee refugee interviews, if assigned, ensuring appropriate interview techniques are utilized, refugee applicants are treated with dignity and respect, form fill and casework procedures are followed, data is entered and verified correctly, and that other work performed in relation to files is carried out in accordance with established Standard Operating Procedures (SOPs). As needed, arrange for team members to undertake duty travel. Liaise with other units to ensure open communication and satisfaction in relation to the work performed by team members conducting refugee interviews.In relation to the adjudication of refugee case files, liaise with US Citizenship and Immigration Services (USCIS) team leaders to ensure they are able to carry out their work in a manner consistent with their established schedules and guidelines. Supervise team members providing support to USCIS officers and overseeing daily adjudications activities, the distribution of adjudications work to team members, the delivery of briefings for refugee applicants, interpretation during interviews, data entry, logistical support and notifications to refugees of their results. Ensure START is updated in a timely and effective manner with such content as refugee application data, biographical and other sensitive information such as interview dates, USCIS interview and fingerprint results, medical data and resettlement location preferences, and supervise processes being carried out within and between units, such as program access verification, security checks and assurances. Utilizing reports, oversee regular QC of case files and data in START to ensure the accuracy of all case information, the RSC’s compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed. Proactively address backlogs or pipeline issues in coordination with RSC management. Liaise with other teams and units in RSC Eurasia and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare unit statistics and report regularly to the Project Officer or RSC management on relevant activities, problems and solutions related to the workflow and processing pipeline. Train other Case Management team members to efficiently and effectively manage refugee case files, conduct refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication, and to supervise case management team members and activities. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides, for meetings and for training. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school degree or equivalent with seven years of professional work experience. OR Bachelor’s degree or equivalent from an accredited academic institution with five years of professional work experience.ExperienceAbility to use own initiative and work under pressure with minimum supervision Excellent computer skills - Word, Excel and Internet Strong interpersonal and communication skills Attention to detail and ability to organize Self-motivated and objective drivenLanguagesFluency in English is required. Fluency in Ukrainian and Russian is desirable.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, residency verification, visa, and authorizations by the concerned Government, where applicable. How to apply:Interested candidates can submit their application:By clicking on APPLY on Impactpool https://rb.gy/9w8sn OR By sending a CV and a completed Personal History Form (four pages) in English to: [email protected], specifying the vacancy reference number and full name in the subject line (e.g., “PLVN 2023 01 – Jane SMITH”.Due to the volume of applications received, IOM Poland cannot respond to all inquiries about the application status and will only contact shortlisted candidates.

Classification: General Service Staff, Grade G5Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 08 August 2023Core Functions / Responsibilities:Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed. Undertake refugee form fill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into START and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs). In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results. Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required. Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationFive years of working experience with secondary education; or three years of working experience with Bachelor’s degree in Social Sciences or related field from an accredited academic institution.Experience and SkillsThorough knowledge of English; Ability to use own initiative and work under pressure with minimum supervision; Excellent computer skills - Word, Excel and Internet; Strong interpersonal and communication skills; Attention to detail and ability to organize; Self-motivated and objective driven.LanguagesFluency in English and Dari  is required, knowledge of Pashto is an advantage.Required CompetenciesIOM’s competency framework can be found at this link.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.How to apply:Interested candidates are invited to submit their application including a CV and a completed Personal History Form in English by email to: [email protected] specifying the vacancy reference number PLVN22-XXX and full name in the subject line (e.g., “PLVN23-001 – Jane SMITH”),or apply through Impactpool https://rb.gy/1r4t9Please click this link to access Personal History Form (four pages)Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.

Classification: General Service Staff, Grade G5Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 08 August 2023Core Functions / Responsibilities:Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed. Undertake refugee form fill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into START and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs). In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results. Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files. In coordination with supervisors, liaise as needed with other teams and units in RSC Eurasia and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members. Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. Perform such other duties as may be assigned.EducationFive years of working experience with secondary education; or three years of working experience with Bachelor’s degree in Social Sciences or related field from an accredited academic institution.Experience and SkillsThorough knowledge of English; Ability to use own initiative and work under pressure with minimum supervision; Excellent computer skills - Word, Excel and Internet; Strong interpersonal and communication skills; Attention to detail and ability to organize; Self-motivated and objective driven.LanguagesFluency in English, Ukrainian and Russian is required.Required CompetenciesIOM’s competency framework can be found at this link.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.How to apply:Interested candidates are invited to submit their application including a CV and a completed Personal History Form in English by email to: [email protected] specifying the vacancy reference number PLVN22-XXX and full name in the subject line (e.g., “PLVN23-001 – Jane SMITH”),or apply through Impactpool https://rb.gy/yqufvPlease click this link to access Personal History Form (four pages)Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.

Do wewnętrznych struktur naszego Klienta - polskiej spółki specjalizującej się w dostarczaniu rozwiązań HR - poszukujemy osoby na stanowisko Kierownik działu IT Rola będzie opierała się na zarządzaniu operacyjne pracą działu i wsparcie merytoryczne i techniczne w tworzeniu rozwiązań IT. Jeśli stawiasz na nieustanny rozwój zawodowy i zależy Ci na przyjaznym środowisku, w którym twoje pomysły są wykorzystywane, to nie czekaj i aplikuj już teraz! 

Customer Service Specialist with FrenchPoznanNR REF.: 1185023We’re looking for a Customer Service Specialist with French who will join our client – a global company located in Poznań.Responsibilities To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment.A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.Team player, self-motivated.Fluent in English & FrenchSAP knowledge preferred.What will you get in return?Chance to grow within a fast-growing organisation.Employment contract.Benefit package. If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Customer Service Specialist with GermanPoznanNR REF.: 1185024We’re looking for a Customer Service Specialist with German who will join our client – a global company located in Poznań.Responsibilities:To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment.A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.Team player, self-motivated.Fluent in English & German.Preferred Qualifications Knowledge of SAPExport experience. What you will get in return:Chance to grow within a fast-growing organisation.Employment contract.Benefit package.If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Customer Service Specialist with EnglishPoznanNR REF.: 1185025We’re looking for a Customer Service Specialist with English who will join our client – a global supplier of catalysts and engineered materials located in Poznań.Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.  Responsibilities To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner safely. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels Team player, Self-motivated Fluent in English.Preferred Qualifications Knowledge of SAP.Export experience. What you will get in return: Chance to grow within a fast-growing organisation.Employment contract.Benefit package.If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Supply Chain Customer Service SpecialistKatowiceNR REF.: 1185801Dla naszego Klienta - międzynarodowej firmy z branży FMCG - zlokalizowanej w centrum Katowic - poszukujemy osób zainteresowanych rozwojem na stanowisku Supply Chain Customer Service Specialist.Zakres obowiązków:Procesowanie zleceń transportowych przy transporcie morskim (import i eksport)Gromadzenie dokumentacji transportowej i logistycznejNadzorowanie poprawności danych dokumentacji transportowej, np. załadunek / zwolnienie konteneraWeryfikacja kosztów i wystawionych fakturWsparcie zespołu logistycznegoOperowanie jako punkt kontaktu dla klientów i przewoźnikówWymagania:Znajomość procesów logistycznych / ukończone studia na kierunku "Logistyka" lub podobnymJęzyk angielski — poziom min. B2+Swoboda pracy z pakietem Microsoft Office, szczególnie MS ExcelMile widziane:Ukończone staże na podobnym stanowiskuOferta:Wynagrodzenie 5 500 - 6 000 PLN bruttoMiędzynarodowe środowiskoPraca w pełnym wymiarze godzinowym poniedziałek-piątek (godziny biurowe)Pakiet benefitówŚwietny start w dużej i rozpoznawalnej na rynku firmieIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

ServiceNow ManagerKrakówNR REF.: 1185902Your new roleManage the ServiceNow Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services and various workflows that the application is comprised. The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to the team to ensure deliverables confirming to architecture & quality standards. Acts as cybersecurity technical point of contact for ServiceNow implementations and as the technical lead, works closely with the business partners to understand the requirements and translate them to work deliverables from the team members.:Design and manage the product strategy, building stakeholder buy-in around the plans, commitments and changes.Lead & manage Product Roadmap, Governance calls, prepare deck and walk through Deck with stakeholdersWork with Product Owners, Service Owners on platform benefits, capabilities and high level solution design to ensure product activates are aligned to wider strategic objectives. Manages the licensing, audits compliance, manages the ServiceNow relationship.Defines systems development projects which support the organisation39s objectives and plans.Design components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs.Monitors and reports on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods and procedures (including secure software development).Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements. Models, simulates or prototypes the behaviour of proposed systems components to enable approval by stakeholders.Designs, codes, verifies, tests, documents, amends and refactors complex programs/scripts and integration software services.Provides reports on progress, anomalies, risks and issues associated with the overall product / modules & work-flows. Reports on system quality and provides specialist advice to support othersUse systemic thinking and creativity in devising solution options, evaluate relative costs, benefits and obstacles of potential solutionsManages user experience evaluation of systems, products or services, to assure that the usability and accessibility requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs.Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.Conduct risk assessment and develop mitigation plans for Servicenow services and projectsMaintain all documentation for deployment, maintenance, upgrades, and problem resolution activities.What you39ll need to succeed 10+ years of experience in Product / application development with at least 5 years of experience working on ServiceNow application.Demonstrated experience designing and implementing product strategyDemonstrated experience designing and developing process-based solutionsDemonstrated experience building user case processes and workflowsAbility to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementationWell versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy , deployment, Integration, SOAP Service, implementation in ServiceNowMust have good exposure to Agile Scrum practices and methodologyStrong Core Java development experienceExcellent verbal, active listening and written communications skills along with demonstrated facilitation skillsProven analytical and problem-solving skillsITILApplication & Infrastructure Architecture (design & development) understandingWhat you39ll get in return Competitive salary.Annual performance-based bonus.Additional bonuses for recognition awards.Multisport card.Private medical care.Life insurance.One-time reimbursement of home office set-up.Corporate parties & events.CSR initiatives.Nursery and kindergarten discounts.What you need to do now If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Field Service Manager - QSRWarszawaNR REF.: 1185919Your new company You will join a global leader of systems specializing in purifying and cleaning water for all applications. In this particular role you will be working with restaurant to service equipment sold to them by company, conduct trainings for the clients, make presentations and promote company’s solutions to the client.Your new role As a Field Service Manager, you will play a crucial role in providing exceptional customer service and solutions for company’s clients cleaning and sanitation needs. You’ll be the primary point of contact for customers at the store level within your assigned territory. Your responsibilities will include solving technical issues related to our products, maintenance the clients’ equipment, promoting company’s solutions, and expanding customer and product portfolios.Your responsibilities will include:Conducting food safety, brand standards, and other on-site evaluations at customer locations. Assess workplace safety and environmental cleanlinessProviding food safety and brand standards education and training to customers, ensuring compliance with industry best practicesPerforming activities that create a high level of customer satisfaction. Deliver accurate reports and maintain effective communication and relationships with clientsProactively identifying sales opportunities at the store or franchise level. Promote company’s products and solutionsPartnering with Account Management teams to solve customer issues and contribute to program developmentStaying informed about current governmental regulations and industry practices related to cleaning and sanitationComplete food safety observations based on the customer’s required visit frequency (monthly or quarterly). Evaluate each department for improved operationsEnsuring dispensing equipment is in excellent working condition and install equipment as necessaryMeeting with store management after completing store surveys. Provide feedback, share findings, and make recommendations for improvementComplete required paperwork, including updating customer contact records and maintaining the territory management systemWhat you39ll need to succeed Bachelor’s degree or equivalent experience in a relevant field.Strong technical knowledge related to cleaning and sanitation products and equipmentExcellent communication and interpersonal skills.Proficiency in EnglishProven ability to manage customer relationships effectively.Familiarity with food safety regulations and industry standards.Detail-oriented and organizedDriver’s license Willingness to travel across the countryWhat you39ll get in return Stable employment based on Contract of Employment Company carMedical care, insurance and sports cardOpportunities of internal trainings and clear career pathWhat you need to do now If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Opis firmyJesteśmy skandynawskim koncernem ochrony – największym globalnym graczem na rynku. Pozycję lidera zdobyliśmy dzięki naszym pracownikom oraz nowoczesnym, zintegrowanym rozwiązaniom technicznym.Opis oferty pracyObecnie dla naszego renomowanego klienta, dynamicznie rozwijającej się amerykańskiej korporacji z branży Data Center, poszukujemy kandydatów na stanowisko:Campus Security ManagerOsoba na tym stanowisku będzie odpowiedzialna za kierowanie i zarządzanie zespołem security na kilku obiektach, dbając o zachowanie procedur i bezpieczeństwo klienta. Campus Security Manager będzie odgrywał rolę głównego kontaktu pomiędzy zespołem security a klientem. Do jego zadań będzie należała stała opieka nad klientem, współpraca z zespołem w celu tworzenia i wprowadzania nowych procedur bezpieczeństwa, kontrola nad pracą zespołu i reakcja na sytuacje nagłe i potencjalnie niebezpieczne.Wyzwania:zarządzanie zespołami security na kilku obiektachkontrola procedur obsługi systemów bezpieczeństwa (CCTV, SKD etc.),budowanie i utrzymywanie pozytywnych relacji z klientem,reagowanie w przypadku sytuacji awaryjnejnadzór nad zespołem security, w celu zapewnienia najwyższej jakości usługwspółpraca z klientem w celu stworzenia najlepszych procedur ochrony dla klientapełnienie funkcji głównego kontaktu pomiędzy zespołem a klientemewaluacja i kontrola procedur bezpieczeństwaWymagania:znajomość języka angielskiego na poziomie minimum C1/C2aktualny wpis na listę Kwalifikowanych Pracowników Ochronydoświadczenie w zarządzaniu zespołemdoświadczenie w branży security – mile widzianeznajomość obsługi komputera w stopniu zaawansowanymznajomość systemów bezpieczeństwaponad przeciętna kultura osobistakomunikatywnośćdokładność i rzetelnośćdyspozycyjnośćumiejętność deeskalacji problemówgotowość do ewentualnych podróży służbowychOferujemy:umowę o pracęstawkę 18200 bruttotryb pracy zadaniowypracę w międzynarodowym środowisku, język angielski używany na co dzieńsamochód służbowy, laptop, smartfonubezpieczenie NNW opłacone przez pracodawcęwsparcie przełożonych w codziennej pracyprzyjazną atmosferę bazującą na szacunku i współpracymożliwość rozwoju zawodowego w strukturach firmy, również poza PolskąDodatkowe informacjeKliknięcie przycisku „Aplikuj” oznacza, że wyrażasz zgodę na przetwarzanie swoich danych osobowych przez Securitas Polska Sp. z o.o. i Securitas Services Sp. z o.o. z siedzibą w Warszawie przy ul. Postępu 6 dla potrzeb niezbędnych do realizacji procesu rekrutacji.Możesz zapoznać się ze szczegółową polityką ochrony danych osobowych przez spółki Securitas pod adresem: https://www.securitas.pl/Securitas/stand-alone/polityka-prywatnoci/Dane osobowe będą przechowywane przez okres 24 miesięcy od dnia złożenia aplikacji lub do momentu wycofania zgody na przetwarzanie danych osobowych.

Aktywności związane ze zbudowaniem nowej jednostki włączając rekrutacje zespołu.Stworzenie standardów pracy (SLA/KPI), we współpracy z zagranicznymi jednostkami firmy.Komunikacja z Klientami dla których wykonywane będą procesy - nawiązywanie oraz rozwój relacji.Koordynowanie pracy zespołu z dbałością o jakość wykonywanych procesów.Współpraca z działem handlowym w zakresie pozyskania nowych Klientów.Przygotowywanie raportów, statystyk i prezentacji na potrzeby wewnętrzne oraz na życzenie Klientów.Doświadczenia w zarządzaniu strukturą w firmie działającej w sektorze outsourcingu usług (BPO).Biegły poziom języka angielskiego.Rozwinięte kompetencje w zakresie komunikacji i zarządzania relacją z Klientem.Otwartości do odbywania podróży służbowych.Mile widziana znajomość języka niemieckiego.Samodzielne stanowisko z możliwością realnego wpływu na kształt i działanie struktur.Możliwość rozwoju swoich kompetencji w firmie o zasięgu globalnym.Ekspozycja na współpracę międzynarodową.Dogodna lokalizacja biura: centrum Katowic. Grafton Recruitment Sp. z o.o. jest Agencją Zatrudnienia nr 20329.

Dla naszego klienta w pełni niezależnej agencji reklamowej tworzącej zaskakujące kreacje i innowacyjne rozwiązania poszukujemy Account Managera.Account ManagerMiejsce pracy: Warszawa Zadania: prowadzenie zintegrowanych projektów dla klientów agencji w tym w szczególności koordynacja przebiegu kampanii online koordynacja tworzenia i modyfikacji stron internetowych, do których kierują kampanie koordynacja komunikacji SoMe przygotowywanie ofert przetargowych tworzenie kosztorysów, harmonogramów oraz raportów z realizacji projektów monitorowanie i optymalizacja kosztów współpraca z podwykonawcami dbanie o jakość i terminowość realizowanych projektów aktywne reagowanie na potrzeby klienta i oferowanie dodatkowych usług i rozwiązań współpraca z pozostałymi działami agencji   Wymagania:   co najmniej 2-letnie doświadczenie w dziale Client Service, zdobyte w agencji reklamowej, ew. mediowej umiejętność planowania i koordynacji projektów zintegrowanych (digital/web/ATL/BTL) orientacja w aktualnych trendach i kanałach marketingowych umiejętność nawiązywania kontaktów i budowania długotrwałych relacji z klientami orientacja na cele biznesowe - świadomość celów biznesowych klienta oraz agencji i umiejętność podejmowania decyzji przyczyniających się do ich osiągnięcia doświadczenie w zarządzaniu zespołem projektowym umiejętności analityczne i prezentacyjne (biegła znajomość MS Office-Excel i Power Point) umiejętność organizacji pracy własnej i współpracy w zespole Język angielski na poziomie komunikatywnym    Oferujemy: prywatną opiekę medyczną  dofinansowanie zajęć sportowych atrakcyjny system premiowy 

Our client is a company from the service industry, a growing capital group, which is looking for an experienced candidate for the position of Capital Group Controlling Director. The person in this position will be responsible for supervising financial controlling processes in the entire capital group and managing a team of 10 people.Director of Controlling of the Capital GroupMiejsce pracy: Warszawa Duties:   Supervision of financial controlling processes in the entire capital group, including budgeting, cost analysis, financial reporting and forecasting Managing the controlling team, including delegating tasks, conducting periodic assessments and developing employee competences Developing financial controlling strategies to optimize processes and achieve business goals Cooperation with various departments in the company to ensure consistency of financial data and support business decisions Monitoring financial indicators and identifying areas requiring corrective action   Requirements:   Experience in a managerial position in the financial controlling department, knowledge of the capital industry preferred Ability to effectively manage a team and delegate tasks Excellent knowledge of financial analysis tools and methods and reporting systems Ability to work under time pressure and excellent organizational skills Higher education (preferred fields related to finance, economics or related fields)   We offer:   Stable employment in a dynamically developing company Possibility of professional development and promotion in organizational structures Attractive salary and benefits package Friendly working atmosphere and the possibility of implementing ambitious projects

Service MnagerMazowieckieNR REF.: 1186274Twoja następna firmaNaszym klientem jest międzynarodowa firma, lider w dziedzinie nowoczesnych rozwiązań chłodniczych i transportowych, która oferuje innowacyjne systemy chłodnicze dla pojazdów transportowych, wspierając globalny łańcuch dostaw świeżych produktów.Twoje następne stanowiskoPoszukuję doświadczonego specjalisty zainteresowanego rolą Service Managera, który będzie odpowiedzialny za zarządzanie, rozwijanie i optymalizację działań sieci serwisowej w celu zapewnienia sprawnej obsługi Klienta. Do obowiązków nowozatrudnionej osoby będzie należało opracowywanie i wdrażanie strategii usług oraz procedur gwarancyjnych, przygotowywanie planów sprzedaży części zamiennych, wdrażanie i organizowanie szkoleń dla sieci dealerskich zarządzanie partnerami serwisowymi oraz podległym zespołem pracowników.Czego potrzebujesz?Szukam kandydatów z wykształceniem wyższymz doświadczeniem w branży motoryzacyjnej (HEAVY/TRUCK), transportowej, posiadających zdolności analitycznego podejścia do biznesu oraz wiedzę techniczną, gotowych do częstych podróży służbowych. Szukam osób dobrze zorganizowanych, komunikatywnych, angażujących się w pracę z pro aktywnym podejściem i otwartością wobec Klientów, partnerów serwisowych oraz wewnętrznych zespołów firmy. Z racji kontaktów z zagranicznymi działami firmy, oczekujemy od Kandydata posługiwania się językiem angielskim w stopniu przynajmniej komunikatywnym.Co zyskujesz?Firma oferuje stabilne zatrudnienie na podstawie umowy o pracę oraz interesujące wynagrodzenie wraz z premią uznaniową. Pracownicy mogą również skorzystać z ubezpieczenia na życie, prywatnego pakietu medycznego Medicover oraz auta służbowego.Co powinieneś zrobić?Jeśli ta oferta jest idealna dla Ciebie, kliknij ‘Aplikuj’ i prześlij nam swoje aktualne cvHays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

Sales & Customer Service ManagerSkawinaNR REF.: 1186177Lokalizacja: SkawinaObecnie dla swojego klienta – lidera w produkcji zdobień na tekstyliach i gadżetach, a także dystrybucji markowej odzieży sportowej i promocyjnej poszukuję osoby na stanowisko Sales & Customer Service Manager.Osoba na tym stanowisku będzie odpowiedzialna za zarządzanie kilkuosobowym zespołem sprzedażowym, pozyskiwanie nowych klientów oraz utrzymywanie relacji z dotychczasowymi klientami. Idealny kandydat powinien wykazywać się proaktywnością, umiejętnościami przywódczymi oraz analitycznym podejściem do pracy.Kluczowe obowiązki:- Zarządzanie zespołem sprzedażowym, prowadzenie szkoleń oraz rozwijanie kompetencji pracowników- Pozyskiwanie nowych klientów poprzez kanały tradycyjne i cyfrowe- Utrzymywanie i rozwijanie relacji z obecnymi klientami- Finalizowanie transakcji, podpisywanie zamówień i dbanie o wysoki standard obsługi klienta- Przygotowywanie raportów sprzedażowych oraz analizowanie wyników- Praca z systemem CRMWymagania:- Biegła znajomość języka angielskiego- Doświadczenie w sprzedaży B2B, szczególnie z dużymi klientami krajowymi i międzynarodowymi- Znajomość branży tekstylnej, produktów promocyjnych, artykułów biurowych oraz druku na żądanie- Umiejętności managerskie i przywódcze- Analityczne myślenie i znajomość Excela- Proaktywność oraz umiejętność prezentacji i negocjacji- Doświadczenie w prowadzeniu szkoleń sprzedażowych i rozwijaniu kompetencji zespołuOferujemy:- Stabilne zatrudnienie w dynamicznie rozwijającej się firmie- Atrakcyjne wynagrodzenie oraz system premiowy- Przyjazne środowisko pracy w zgranym zespole- Szkolenia i wsparcie w rozwoju zawodowymCo powinieneś zrobić?Jeśli ta oferta jest idealna dla Ciebie, kliknij ‘Aplikuj’ i prześlij nam swoje aktualne cv.Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

ELEKS Project Management Office is looking for a Project Manager to join our team in Kraków.ABOUT THE PROJECTThe project aims to develop a centralized platform serving as a comprehensive hub for customers to seamlessly engage with our client’s product. This portal will enhance user interaction by providing a unified location for defining data sources, specifying necessary data manipulations, and achieving desired outcomes. Moreover, it will offer a dedicated space for users to ask questions, seek clarification, and address any issues encountered during their interaction with our client’s product.Recently initiated, the project offers considerable flexibility and independence. It delves into the interesting realm of Data Virtualization, which we believe holds significant potential for the professional growth of those involved.REQUIREMENTSAt least 4 years of project management experience in the IT sectorGood understanding of IT system and project life cycles in generalKnowledge of both theoretical and practical aspects of project managementFamiliarity with the PMBOK guideUnderstanding of project financial area – project profitability, revenue, margins, bill rates, and resource utilizationAwareness of offshore software development specificsGood working knowledge of project management tools: JIRA, TFS, BugTracker, MS ProjectProficient understanding of Agile frameworks and Waterfall methodologyPractical experience with ScrumPrevious involvement in executing fixed-price projects is advantageousExcellent written and verbal communication skillsProfessional certification would be an assetNative Polish and fluent EnglishPERSONAL CHARACTERISTICSHighly-organized and detail-orientedFlexible and adaptable to changing prioritiesProactive mindsetWork independently and across teams and departmentsRESPONSIBILITIESDirect and manage project development from project initiation to closure within budget, schedule and resource limitsUnderstand and communicate client business needs to the project teamNegotiate, define, communicate and manage the scope of the projectDevelop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirementsPlan and schedule project timelines and milestones, review deliverables and milestones prepared by a teamForecast, track and manage project budgets, ensure timely invoicingDefine, communicate, implement and monitor quality standards on all project deliverablesManage day-to-day operational aspects of a projectPlan and manage internal and external project communications, ensuring effective exchange of project information and deliverablesContinually seek opportunities to increase customer satisfaction and deepen customer relationshipsIdentify, analyze, prioritize, mitigate and communicate project risksIdentify project resources necessary and partner with other company managers to acquire resourcesBuild and nurture an effective and collaborative project team. Promote effective individual and team performanceMentor team members and support their professional growthWhat will you get with ELEKSAbove average compensationClose cooperation with a customerChallenging tasksCompetence developmentTeam of professionalsDynamic environment with low level of bureaucracyABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Customer Service Specialist with GermanPoznanNR REF.: 1186491Customer Service, GermanYour new companyThe company is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world.Your new roleProvide a best class level of customer service. Acts as interface between the customer and other company departments.Your goal is to enhance customer satisfaction and contribute to the company’s success.You achieve this by delivering high-quality products and services efficiently.Processing customer orders accurately in our SAP system, ensuring pricing compliance with existing contracts, and managing customer data.Additionally, we proactively engage with existing customers, provide comprehensive quotations, and promptly address any issues. Distributing updated product information and handling complaints effectively.You also manage customer consignment stocks, adhere to credit limits, and participate in special projects as required.What you39ll need to succeedRequired QualificationsCustomer service experience, preferably in a manufacturing environmentHighly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levelsTeam playerSelf-motivatedFlexibleKnowledge of SAPFluent in English & GermanWhat you39ll get in returnAnnual bonusHybrid work policy (3 days from the office, 2 days HO)Premium Medical Insurance (for employee & family members)Life Insurance (for employee & family members)Reimbursement for glasses for computer workSports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country)Language CoursesWhat you need to do nowIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

IT Service and System ManagerNowy SaczNR REF.: 1186330Your new company For our Client, international company located in Nowy Sącz, we are currently looking for IT Service and System Manager.Your new role Managing a team of several programmers, IT system administrators and IT support specialistsShaping the effective flow of information between various functional areas of the organization as well as IT systemsEnsuring the operational reliability of key enterprise IT systemsEffective organization of daily IT support for business usersCarrying out IT systems (MES) implementation projectsContinuous improvement of the implemented Integrated Management System, which is consistent with the requirements of ISO 9001, 14001, 45001 and 50001 standardsBudget management and operational decision makingWhat you39ll need to succeedHigher education with an IT profileMinimum 3 years of work in a managerial positionPrevious background in software development or system implementationVery good knowledge of EnglishExperience in running IT projects, knowledge of software development processes preferredWorking in an international teamWhat you39ll get in return Welcome package and individual implementation processStable employment in an international companyAttractive social package, subsidized holidays, MultiSport card, prepaid cards, subsidized mealsFriendly working atmosphereImprovement training and development opportunities within the company39s structuresGroup insurance, private medical careWhat you need to do now If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.