Огляд статистики зарплатні професії "Техническая поддержка в Україні"

Open to Internal and External Candidates Position Title: Mental Health and Psychosocial Support (MHPSS) Team LeaderDuty Station: Mykolaiv, UkraineClassification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 24 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Chernivtsi oblast, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 24 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Open to Internal and External Candidates Position Title: Mental Health and Psychosocial Support (MHPSS) Team LeaderDuty Station: Mykolaiv, UkraineClassification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 06 August 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Chernivtsi oblast, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core CompetenciesTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 06 August 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Шукаєте можливість стати майстром комунікацій та допомогти людям у вирішенні складних питань? Ми чекаємо на вас у нашому дружньому колективі в серці Києва, де кожен день — це можливість зрости професійно та використати свою стресостійкість, щоб перетворювати виклики на задоволення клієнтів!Ми шукаємо невтомних оптимістів, готових до роботи з не завжди задоволеними клієнтами, надаючи технічну підтримку першого рівня. Ваша здатність залишатися спокійним і професійним у стресових ситуаціях та ваша відданість наданню найкращого сервісу зробить вас ідеальним кандидатом для нашої команди.Обов’язки: Обробка вхідних та вихідних дзвінків від клієнтів. Надання інформації про послуги та продукти компанії. Вирішення проблем та конфліктів клієнтів в професійний та ефективний спосіб. Ведення документації щодо звернень клієнтів та їх вирішення. Співпраця з іншими відділами компанії для вирішення складних питань клієнтів.Вимоги: Відмінні навички спілкування та вміння працювати в команді. Досвід роботи в колл-центрі або схожій області буде перевагою. Знання французької та української мов на розмовному рівні для спілкування з міжнародними клієнтам. Знання англійської мови буде перевагою.Умови: Змінний графік роботи 3/2, включаючи вечірні з 13.00 до 21.00 та нічні зміни з 18.00 до 02.00 гнучкі зміни з можливістю вибору. Конкурентоспроможна заробітна плата. Оплачуване навчання та стажування для впевненого старту. Комфортабельний офіс або можливість віддаленої роботи. Соціальні пакети та корпоративні події для командного духу.Якщо ви шукаєте не просто роботу, а місце, де цінують ваші вміння та відданість, надішліть своє резюме прямо зараз!

Zakres obowiązków:- telefoniczna i mailowa pomoc instalatorom przy uruchamianiu pomp ciepła i klimatyzacji- telefoniczna i mailowa pomoc inwestorom przy problemach związanych z PC i AC- zdalna ocena zgłoszeń usterek- wysyłka proform do inwestorów- wyszukiwanie ekip serwisowych do współpracy- wyszukanie i zakup części na rynku (jeżeli niedostępne z magazynu)- telefoniczne wsparcie podczas interwencji serwisu- rozliczenie APS z wykonanej usługi, ocena prawidłowości wykonania i kompletności załącznikówWymagania: -doświadczenie serwisowe związane z PC i AC-wykształcenie techniczne: elektronik, elektryk itp.-umiejętność czytania schematów elektrycznych-znajomość języka angielskiego w czytaniu i rozumieniu instrukcji, dokumentacji (min.B2)Oferujemy:-umowę o pracę bezpośrednio z naszym Klientem-atrakcyjne wynagrodzenie!-pakiet benefitów-możliwość zdobycia cennego doświadczenia i pracę w dobrej atmosferze-pracę w godzinach 8-16 (pon-pt) 

Zakres obowiązków:- telefoniczna i mailowa pomoc instalatorom przy uruchamianiu pomp ciepła i klimatyzacji- telefoniczna i mailowa pomoc inwestorom przy problemach związanych z PC i AC- zdalna ocena zgłoszeń usterek- wysyłka proform do inwestorów- wyszukiwanie ekip serwisowych do współpracy- wyszukanie i zakup części na rynku (jeżeli niedostępne z magazynu)- telefoniczne wsparcie podczas interwencji serwisu- rozliczenie APS z wykonanej usługi, ocena prawidłowości wykonania i kompletności załącznikówWymagania: -doświadczenie serwisowe związane z PC i AC-wykształcenie techniczne: elektronik, elektryk itp.-umiejętność czytania schematów elektrycznych-znajomość języka angielskiego w czytaniu i rozumieniu instrukcji, dokumentacji (min.B2)Oferujemy:-umowę o pracę bezpośrednio z naszym Klientem-atrakcyjne wynagrodzenie!-pakiet benefitów-możliwość zdobycia cennego doświadczenia i pracę w dobrej atmosferze-pracę w godzinach 8-16 (pon-pt) 

Zakres obowiązków:- telefoniczna i mailowa pomoc instalatorom przy uruchamianiu pomp ciepła i klimatyzacji- telefoniczna i mailowa pomoc inwestorom przy problemach związanych z PC i AC- zdalna ocena zgłoszeń usterek- wysyłka proform do inwestorów- wyszukiwanie ekip serwisowych do współpracy- wyszukanie i zakup części na rynku (jeżeli niedostępne z magazynu)- telefoniczne wsparcie podczas interwencji serwisu- rozliczenie APS z wykonanej usługi, ocena prawidłowości wykonania i kompletności załącznikówWymagania: -doświadczenie serwisowe związane z PC i AC-wykształcenie techniczne: elektronik, elektryk itp.-umiejętność czytania schematów elektrycznych-znajomość języka angielskiego w czytaniu i rozumieniu instrukcji, dokumentacji (min.B2)Oferujemy:-umowę o pracę bezpośrednio z naszym Klientem-atrakcyjne wynagrodzenie!-pakiet benefitów-możliwość zdobycia cennego doświadczenia i pracę w dobrej atmosferze-pracę w godzinach 8-16 (pon-pt) 

Zakres obowiązków:- telefoniczna i mailowa pomoc instalatorom przy uruchamianiu pomp ciepła i klimatyzacji- telefoniczna i mailowa pomoc inwestorom przy problemach związanych z PC i AC- zdalna ocena zgłoszeń usterek- wysyłka proform do inwestorów- wyszukiwanie ekip serwisowych do współpracy- wyszukanie i zakup części na rynku (jeżeli niedostępne z magazynu)- telefoniczne wsparcie podczas interwencji serwisu- rozliczenie APS z wykonanej usługi, ocena prawidłowości wykonania i kompletności załącznikówWymagania: -doświadczenie serwisowe związane z PC i AC-wykształcenie techniczne: elektronik, elektryk itp.-umiejętność czytania schematów elektrycznych-znajomość języka angielskiego w czytaniu i rozumieniu instrukcji, dokumentacji (min.B2)Oferujemy:-umowę o pracę bezpośrednio z naszym Klientem-atrakcyjne wynagrodzenie!-pakiet benefitów-możliwość zdobycia cennego doświadczenia i pracę w dobrej atmosferze-pracę w godzinach 8-16 (pon-pt) 

Numer oferty: StPr/24/0832Obowiązki:- serwisowanie urządzeń z zakresu energoelektroniki i elektroniki- wsparcie merytoryczne produktu u naszych klientów w zakresie parametryzacji, obsługi oraz praktycznego doradztwa- sporadyczna instalacja produktu u klientaWymagania:Wymagania konieczne:Umiejętności i uprawnienia:uprawnienia elektryczne do 1 kvprawo jazdy kat. BWykształcenie:zasadnicze zawodoweWymagania dodatkowe:Wykształcenie:wyższe (w tym licencjat)średnie zawodowePozostałe wymagania:uprawnienia: SEP do 1kV, prawo jazdy kat.BDobra znajomość podstaw elektroniki, energoelektroniki, miernictwa elektrycznego i elektronicznego.Umiejętność diagnozowania i serwisowania urządzeń elektronicznych.Praktyczna umiejętność obsługi elementów automatyki występujących w przemyśle.Praktyczne umiejętności pracy z lutownicą i odsysaczem.Umiejętność odtworzenia schematu na podstawie PCB oraz dalszej analizy.Umiejętność analizy pracy układu elektronicznego bez dokumentacji.Znajomość języków obcych z określeniem poziomu ich znajomości: angielski poziom pozwalający na zapoznanie się z dokumentacją technicznąMiejsce pracy: Sklodowskiej-Curie 101E, 87-100 Toruń, powiat: m. Toruń, woj: kujawsko-pomorskieRodzaj umowy: Umowa o pracę na okres próbnyWymagane dokumenty: CV można wysłać na email: [email protected]ób aplikowania: bezpośrednio do pracodawcyKliknij przycisk Aplikuj, aby poznać szczegóły oferty

This is a remote position About emerchantpay emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for an experienced, full-time Senior Technical Support Engineer to join our IT team. The ideal candidate will have proven work experience in technical support. Responsibilities: To provide professional technical support to clients and partners of the company; To perform technical administration of various systems such as: Payment Gateway, eWallet, CRM, etc.; To support and monitor the system applications; To Create and update merchant client accounts in the system; To assist clients during the integration period with our systems and support integrations to service providers; To troubleshoot, report and resolve issues in a timely manner; To interact with other teams and clients to resolve issues; To oversee and participate in the tracking, troubleshooting and resolution of issues logged internally and by clients; To participate in the weekly product release and to execute tests, analyze results of test runs, and report those results; To comply with all internal regulations, procedures and policies as per ISO and PCI DSS standards. Requirements: 5+ years in a similar position; Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP; Familiar with the client/server model; Knowledge of HTML, CSS, and JavaScript; Familiar with MS Office applications (Word, Excel, Outlook, etc.); Highly proficient in spoken and written English; Enthusiastic, hard-working and motivated team player with excellent communication skills. Considered as an advantage: Previous experience working in tech support for high-availability systems (1st or 2nd level); Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software; Willingness to work on shifts. Benefits: Fast-growing payment company; Excellent working conditions, casual atmosphere, and state-of-the-art hardware; Modern, challenging, constantly growing business; Professional development – books, trainings, certifications, etc. Team buildings and fun activities; 25 days paid holiday, 1 day for every 2 years with us; Fully distributed and remote; Benefits platform containing many benefits to choose from. If you are interested, please apply with your CV in English. Only short-listed candidates will be contacted. emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion. Personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

Technical support employee - focus on CMS and store systems (m/f/d) in customer service mittwald is 180 creative minds living their dream of Silicon Valley in tranquil Espelkamp. We live the web. We breathe code. And: We love agencies & freelancers. As a web host from the heart of Germany, we offer web professionals the platform on which they can take off with their web projects. Maximum performance. Mega flexible. 100% climate neutral. You hear "hosting", "web development" or "CMS" and the sun rises for you? Nice. You solve technical problems faster than others shout "help"? Even nicer. Join our team and help shape it! Contribute your ideas and impulses, you've come to the right place! Because with your knowledge, you'll make our customers' day-to-day work a good day. What you can expect: You solve customer queries on complex issues in various CMS and store systems The in-depth analysis of customer problems, the identification of problem areas and the development of appropriate solutions You will work closely with our development teams and continuously develop our systems together with other teams You will continuously expand your know-how by using the CMS and store systems yourself What you bring to the table: You consider yourself an expert in any CMS or store system (whether Shopware, Wordpress, TYPO3, Magento, etc.) You know how to use SSH and are keen to delve into topics You have done one of these things before: run or built a website, administered a server yourself or programmed PHP/MySQL/Node.js applications You are curious, like to learn new things and pass on your knowledge to others You're not afraid to make mistakes and are willing to try things out What we offer you: Security & prospects Permanent contracts, flexitime, an industry-standard salary, a company pension scheme and 30 days' vacation: we are looking for cool people to work with us on an equal footing and want to stick together through thick and thin. Geek paradise Whether it's Kubernetes, microservices or React - you can do the really nice stuff with us. So that you can give your best, you are the admin on your device and have the freedom to choose your hardware and the equipment of your workplace. Active part of the community We are part of the open source and Linux community. We make parts of our stack freely available, actively develop open source projects that we use and sponsor projects and events in the open source context. And we support your community work. Your development We want you to develop your full potential. We actively support you in this through further education, training and our coaching offer. Do you see an exciting topic that will help you and us move forward? Then take the time to look into it. Your influence Looking for a co-thinker! We give your ideas space and are open to new ideas. This is how we are constantly developing as a company. Do you want to make a difference? Get involved and give your thoughts free rein. We live true co-determination - regardless of role or title. Health & wellbeing You can look forward to offers relating to your physical and mental health (such as Sportnavi, active break, etc.), our bike leasing and corporate benefits. Of course, we also provide vitamins, caffeine & H2O. Are you interested? Great! Then apply now

Atlantic Group Limited (AGL)— комунікаційний холдинг, заснований у 1993 році.Обслуговує понад 400 клієнтів з державного та приватного секторів по всьому світу.Atlantic Group Limited (AGL) інвестує в розвиток сильних управлінських команд у сфері маркетингових комунікацій, медіа та технологій. Під час розробки та реалізації комунікаційних проєктів ми завжди зосереджені на результатах, вміємо й любимо застосовувати аналітику та роботу з даними, пропускаючи їх через призму трендів, емоцій і здорового глузду. Запускаємо пошук Спеціаліста технічної підтримки (Technical support engineer).Для нас важливі:бажання навчатися; навички роботи з Google Workspace та базова робота з 1С;розуміння стеку TCP/IP;навички роботи з Active Directory;розуміння принципів функціонування офісного обладнання (принтери, БФП, свічі, проектори);вміння оперативно виявляти та ліквідовувати проблему;високий рівень письмової та усної комунікації;вміння ефективно працювати у команді.Зони вашої відповідальності:Встановлення та налаштування користувацького ПЗ на робочих станціях. Забезпечення його коректної та безперебійної роботи. Здійснення технічної та інформаційної підтримки користувачів з питань роботи з ПЗ та офісним обладнанням. Створення облікових записів, поштових адрес, редагування груп доступу та груп розсилок.Інструктаж співробітників із загальних ІТ питань, питань безпеки, питань поводження та зберігання інформації. Підтримка та моніторинг працездатності принтерів і периферійного обладнання. Встановлення, налаштування та підтримка фінансового ПЗ (MEDOC, client bank, тощо).Встановлення та підтримка антивірусного ПЗ. Налаштування та підтримка робочих станцій на базі MacOS. Організація нових робочих місць для нових співробітників. Своєчасне і якісне виконання завдань служби підтримки у встановлені терміни. Цей документ є конфіденційним і не підлягає передачі третім особам.З AGL ви тримаєте: можливість змішаного й дистанційного режиму роботи;можливість працювати у зручному сучасному офісі в самому центрі Києва (площа Українських Героїв);команду талановитих професіоналів із чудовою робочою атмосферою;можливість кар’єрного й професійного зростання;оплачувану відпустку (24 календарні дні), лікарняні, короткострокові sick leaves, відпустку на день народження;можливість реалізовувати амбітні проєкти для наших не менш амбітних клієнтів;доступ до ресурсів і лекцій European Business Association (EBA).Наш сайт: https://atlanticgrouplimited.com/Надсилайте резюме* із зазначенням очікуваної фінансової мотивації. * Зауважте, що, надсилаючи резюме, ви даєте згоду на обробку наданих вами персональних даних з метою підбору персоналу та забезпечення ним компанії.Комунікуємо з кандидатами, чий досвід роботи відповідає вимогам даної вакансії протягом 1-3 днів.

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Technical Support Specialist (L2). We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, driving your continued growth and development.Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 8 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.The following skills are important to us:— Experience in a similar position at least 1 year;— Understanding of client-server systems;— Experience with technical documentation;— Multitasking;— Analytical mindset;— Level of knowledge of English — at least B1.Will be a plus:— Ability to use developer tools (Chrome dev tool, etc.);— Experience in Gambling industry.Your future responsibilities:— Participation in duty and system monitoring;— Diagnostics of problems received from the partners;— Providing partners with access to internal services;— Processing all incoming requests from partners (messengers, mail, support portal);— Tracking and responding to monitoring triggers;— Notifying partners of problems and assisting in resolving issues that arise;— Software Configuration.What sets us apart:— Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.— Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.— Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.— Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.— Kyiv and Bratislava Hubs: We’ve established fully-equipped hubs in both Kyiv and Bratislava, providing you with a comfortable and productive work environment.— Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.— We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.Join us in this exhilarating journey where creativity, technology, and entertainment converge.

Centro team is an international product development company. Our team has over 15 years of expertise in web development, commercial design, affiliate, and online marketing. Our offices are located in the USA, Canada, Cyprus, Ukraine, Georgia, etc. Now we`re looking for a Technical Support Engineer for work in the Kyiv office. About the project: Centrobill is an information technology company that empowers global merchants to accept payments through debit cards, credit cards, and alternative payment methods. We offer a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API. Established in 2012, Centrobill primarily serves the European and North American markets. This particular role is based in our Kyiv office. As part of the Merchant Success Team, you will assist clients with integrations and address any technical issues they might encounter. Responsibilities: - Provide dedicated integration support to all types of merchants; - Understand system architecture (at a high level); - Maintain and improve APIs documentation; - Use troubleshooting techniques to identify the root causes of the merchant issues and work with the internal teams to resolve them; - Investigates technical issues and promptly escalate concerns to the senior engineers; - Works together with other teams to mitigate risks and vulnerabilities. Required skills: - 2+ years of development or technical support experience;  - Knowledge of different types of APIs, web protocols and services;  - Excellent written and verbal communication skills, ability to express thoughts logically;  - Fluency in English;  - Experience in explaining API reference to clients and troubleshooting their problems in timely manner;  - Enthusiasm and passion for making our partners happy. Nice to have: - Basic programming skills in PHP or Python;  - Basic understanding of DevOps;  - Basic understanding of OpenAPI. Location: Kyiv office (after PP - hybrid) Working hours: 8 hours per day Powered by JazzHR

Job Description About the role: We are looking for an exceptional support specialist to join as the second hire on our customer support team. This is a highly unique role that sits at the center of customer success, engineering, and product. The Technical Support Specialist will help customers implement more advanced experiences, answer technical questions, and partner with our CX and Engineering/Product teams to help us build a better product. Here are some things you’ll do in the next 18 months: Troubleshoot and resolve customer technical issues, working closely with product and engineering. Help customers implement and troubleshoot more technically advanced experiences (you will use your knowledge of CSS, HTML, and JavaScript as a superpower!) Partner with Customer Growth Strategists to identify the most common questions from customers, and write informative and engaging help docs to scale our support. What you bring: 2-3 years of experience working with customers in website technical support, or in a technical web analytics role. Experience or interest in B2B marketing, optimization, personalization. A strong collaborator and communicator that virtually everyone loves to work with. Intermediate knowledge of HTML, CSS, and JavaScript. Next-level project management and prioritization skills. Can stay organized and effectively prioritize the most important and urgent problems that need to be solved, while keeping the train moving on everything else. Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment. A big plus for experience working at a high growth startup (series A-D). An exceptionally high performance bar for oneself and everyone on the team. Unafraid to communicate what’s working and what needs to change. A kind human who wants to build an extraordinary product, culture, brand and customer experience. The three most important things: Strong communication and technical know-how: You act as a bridge between folks with and without technical ability. You are a strong written and verbal communicator with engineers, marketers, and everyone in between. You love a good system: You will be team member #2 on the Support team, and we have a lot of systems to build :) You aren’t afraid to jump into an ambiguous system and bring order to chaos. Collaborates well cross-functionally: You understand and empathize with cross-functional partners. You work with CX to understand customer issues and help your CX partners uplevel their own technical skills. You also know how to be a good partner to engineering and product by troubleshooting as much as you can on your own, and learning from every ticket that is submitted (for yourself as well as institutionally for the team). The estimated salary range for this role for US-based employees is $95,000-$105,000.

About the role: We are looking for an exceptional support specialist to join as the second hire on our customer support team. This is a highly unique role that sits at the center of customer success, engineering, and product. The Technical Support Specialist will help customers implement more advanced experiences, answer technical questions, and partner with our CX and Engineering/Product teams to help us build a better product. Here are some things you’ll do in the next 18 months: Troubleshoot and resolve customer technical issues, working closely with product and engineering. Help customers implement and troubleshoot more technically advanced experiences (you will use your knowledge of CSS, HTML, and JavaScript as a superpower!) Partner with Customer Growth Strategists to identify the most common questions from customers, and write informative and engaging help docs to scale our support. What you bring: 2-3 years of experience working with customers in website technical support, or in a technical web analytics role. Experience or interest in B2B marketing, optimization, personalization. A strong collaborator and communicator that virtually everyone loves to work with. Intermediate knowledge of HTML, CSS, and JavaScript. Next-level project management and prioritization skills. Can stay organized and effectively prioritize the most important and urgent problems that need to be solved, while keeping the train moving on everything else. Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment. A big plus for experience working at a high growth startup (series A-D). An exceptionally high performance bar for oneself and everyone on the team. Unafraid to communicate what’s working and what needs to change. A kind human who wants to build an extraordinary product, culture, brand and customer experience. The three most important things: Strong communication and technical know-how: You act as a bridge between folks with and without technical ability. You are a strong written and verbal communicator with engineers, marketers, and everyone in between. You love a good system: You will be team member #2 on the Support team, and we have a lot of systems to build :) You aren’t afraid to jump into an ambiguous system and bring order to chaos. Collaborates well cross-functionally: You understand and empathize with cross-functional partners. You work with CX to understand customer issues and help your CX partners uplevel their own technical skills. You also know how to be a good partner to engineering and product by troubleshooting as much as you can on your own, and learning from every ticket that is submitted (for yourself as well as institutionally for the team). The estimated salary range for this role for US-based employees is $95,000-$105,000.

This is a remote position emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers. We are looking for an experienced, full-time Team Lead in the Technical Support team to join our IT team. They will iterate quickly and deliver in a fast-paced environment with an attention to details.   Responsibilities: • Oversees the day-to-day operations of their Technical Support team. • Leads and mentors the Technical Support team, performing regular staff reviews, communicating and adhering to new procedures, policies and goals. • Provides direct supervision of senior technical support engineers in the team. • Is the point of contact when it comes to technical escalations. • Tracks and improves team performance metrics, workflows, and SLAs. • Monitors the ticket system queues and assists with daily goals; conducts quality control to reduce errors. • Establishes, recommends, and implements policies to ensure quality and efficiency in providing customer-oriented services. • Works effectively with other teams implementing strategies to increase profitability, productivity, and overall improved customer experience. • Ensures that all customer inquiries and issues are solved correctly and in a prompt and professional manner. • Implements any necessary preventive measures to reduce mistakes and issues. • Reviews Technical Support related processes and documentation for continuous improvement. • Works independently, and generally with minimal supervision.   Requirements: • 10+ years total experience; at least 2-3 years of experience in a similar team management role with strong technical focus. • Strong leadership skills, with advanced organizational and interpersonal abilities. • Excellent technical, troubleshooting, and problem-solving skills. • Decent understanding of HTML, CSS, Javascript, PHP, XML, etc. • Decent knowledge in networking and protocols – e.g. HTTP(S), (S)FTP, SSL/TLS, TCP/IP, etc. • Appropriate IT-related degree or relevant experience (candidates coming from system administration, devops, QA, or development background also welcome) • Able to communicate technical information clearly to others. • Research skills and ability to gather information to support technical decisions. • Willingness to build professional relationships with staff and customers. • Strong technical writing and documentation skills • Detail-oriented, with high standards for deliverables • Fluent English, both written and verbal • An enthusiastic, hard-working, motivated person with excellent communication skills and a sense of humor • Experience with public clouds – AWS (preferred), GCP, Azure, etc. • Experience with monitoring tools   Considered an advantage: • Experience with ticketing systems (Zendesk preferred) • Experience with Linux • Previous experience in the payment industry   Benefits: • Fast-growing payment company • Excellent working conditions, casual atmosphere, and state-of-the-art hardware • Modern, challenging, constantly growing business • Professional development – books, trainings, certifications, etc. • Team buildings and fun activities • 25 days paid holiday, 1 day for every 2 years with us • Fully distributed and remote • Benefits platform containing many benefits to choose from   If you are interested, please apply with your CV in English. Only shortlisted candidates will be contacted. The personal data of the applicants will be processed in strict confidentiality by emerchantpay ltd. UIC 175117520 is solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request. emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets and honor diversity and inclusion.

VeliTech is a product company where everyone is passionate about technology and strives to stay ahead of the curve. Our team is fueled by a deep understanding of cutting-edge frameworks, technologies, and continuous learning. This combo brought us success, 35+ million users served with our iGaming products, breakthrough Tech Radar, and a team of 200+ bright minds who made this happen.  And this team is ready to welcome you in a world of opportunities to grow and expand your expertise. If this piques your interest, then look no further – this is the perfect opportunity for you! We invite a Middle Technical Support Engineer  to join the VeliHorizon product team. Horizon is the API-driven, microservices-based platform that takes online casinos, sports betting, and beyond to the next level Our cutting-edge technology integrates with leading gaming providers for a highly secure, compliant gaming environment that's designed to meet all clients' needs. Tech stack: Scala 2/3, Typed Akka, ZIO, PostgreSQL, Elasticsearch, Clickhouse, K8s, Kafka, gRPC, AWS In this role you will:  B2B technical support, indication, escalation of an issue, and passing it to the relevant team Tracking, managing, and delivering a resolution of incoming support requests Monitoring, alerting, and escalating any issues in the system Searching logs in ELK for investigation of issues Creating simple queries with the help of SQL Work with the tracking system Jira Testing browser applications Managing and editing project configs with the help of Git, Bitbucket and Jenkins Creating documentation in Confluence and Guru Communication with integration teams and 3rd party systems Skills and experience you will need:  Familiarity with 3rd party services that help in automation: Zapier, Customer IO SQL ELK: Elasticsearch and Kibana Kubernetes Postman Git Cloudflare (managing via Terraform) Airflow (interface and logs) Jenkins, ArgoCD Linux At least an Intermediate English Level  Nice to have: Experience in iGaming projects is a significant advantage Powered by JazzHR

WHAT YOU'LL BE WORKING ON Respond to customer requests via the ticket system  Process requests received from account managers Investigation of any technical issues from providers and merchants Set up and testing new payment integrations Setting payment routing and limits according to the incoming requests Improve the support process and look for ways to automate it together with the team. WHAT YOU NEED TO SUCCEED IN THIS ROLE Empathy and the desire to help the client at all costs - the client’s pain is your pain Knowledge of English and Russian at the intermediate level (the main communication is conducted in English) Competent oral and written speech Multitasking and stress tolerance: a few open chats and a dozen notifications will not confuse you It will be great if you know something about acquiring, banking and online payments (if not, we will teach you) Desire to develop in the IT field and work in a team Basic tech literacy Understanding of the principles of the tech documentation Ability to formulate competent questions.   WHAT WE OFFER ✨  An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! 

Ми — Райффайзен Банк Україна — український банк. Уже 30 років з перших кроків Незалежності ми створюємо та вибудовуємо банківську систему нашої держави  #Разом_з_Україною . Ми були і є одним з найбільших банків країни, надійним партнером для мільйонів українців. Ми підвищуємо ефективність та швидкість цифрових продуктів, впроваджуємо сучасні інженерні практики та інновації. Робимо все для того, щоб клієнт отримав крутий та надійний сервіс. Райффайзен Банк працює як універсальний банк, надаючи широкий перелік фінансових послуг різним клієнтським сегментам — роздрібним та корпоративним клієнтам, малому та середньому бізнесу, фінансовим установам. Наш пріоритет — бездоганна якість послуг. Ми прагнемо зміцнити наші конкурентні переваги шляхом втілення інновацій, пошуку та використання нових можливостей. Ми зосереджені на цінностях, які є чітким орієнтиром для дій. У центрі уваги понад 5000 співробітників та майже 3 мільйони клієнтів . #Райфкоманда інтегрує принципи різноманіття, рівності та інклюзивності у повсякденну роботу. Поєднання у роботі принципів людиноцентричності та інновацій — наш шлях. Станьте частиною #Райфкоманди — людей, які будуть з нами в русі інновацій. Ти приєднаєшся до L1 Support Team. Your responsibilities Виявлення та пріоритезація інцидентів Ескалація на відповідальних Здійснення первинного аналізу Надання статусів за інцидентами Моніторинг ІТ-систем та обладнання Актуалізація документації Requirements Впевнене володіння ОС Windows Упевнене знання ПК та офісних програм MS Office Базове розуміння ІТ інфраструктури Розуміння принципів роботи зі зверненнями: приймання, обробка, реєстрація, систематизація, пріоритезація Уміння працювати та розбиратися з технічною документацією, технічне мислення Доброзичливе спілкування та здатність ясно викладати свої думки, комунікабельність Здатність шукати вирішення проблеми самостійно, ініціативність, відповідальність Benefits Досвід роботи у великому системному міжнародному бізнесі: робота у великій міжнародній компанії, яка створює різноманітне та інклюзивне середовище для професійного та особистого розвитку співробітників. Потужна спільнота Raiffeisen Bank International, яка складається з високопрофесійних та успішних команд з різних країн. Круті WOW-проєкти: участь у масштабних проєктах з розробки банківських продуктів, використовуючи передові технології та підходи, які дозволять нашим клієнтам отримувати найкращий, найзручніший сервіс. Зручний та безпечний формат роботи: гнучкі умови, можливість працювати віддалено або у гібридній моделі (дистанційно та в офісі). Для виконання своїх обов’язків можна використовувати офіси із безперебійним живленням та наявними бомбосховищами. Професійний розвиток: обмін знаннями з колегами з-за кордону, розвиток всередині компанії, підвищення кваліфікації та перекваліфікація, участь у внутрішніх відборах. Можливість отримання t-shaped експертизи. Навчання внутрішнє та зовнішнє. Корпоративні курси англійської мови. Тренінги soft skills у нашій корпоративній академії. Командоутворюючі заходи та участь у соціальних проектах. Соціальний пакет та програма Wellbeing: 28 днів оплачуваної основної відпустки та додаткові відпустки, медичне страхування, офіційне працевлаштування. Турбота про ментальне та фізичне здоров’я: індивідуальні психологічні сесії та групові лекції, безкоштовні спортивні онлайн-заняття. Стабільний дохід: конкурентоспроможна зарплата та бонуси за ваш особистий внесок, винагороди за участь у реферальній програмі. Наша команда у Facebook Рекрутер: Горбунова Олена [email protected]

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, hopeUNICEF UkraineHow can you make a difference? Please find the attached ToR for details of the assignment.All applications must include an all-inclusive proposal to be considered. TOR National Consultant Technical Support on Better Care To qualify as an advocate for every child you will have… Minimum requirements: Education [specify disciplines] Bachelor's degree Bachelor’s degree in social sciences – social work, psychology, or any other related technical field. Professional experience [number of years, relevant to the assignment, other specifics] At least five years of progressive professional experience in social services delivery, policy analysis, training and project management at national and/or municipal level;Knowledge of the Ukrainian social policy-related legislation;Experience in analysis and public expenditures tracking at state and/or sub-national levels.Experience providing consultancy services to UNICEF and other UN agencies is desirable, but not decisive. Language English Beginner/Elementary [A1] Ukrainian Advanced [C1] Skills and competencies Good analytical skills.Good communication skills For every Child, you demonstrate… UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.