Огляд статистики зарплатні професії "Информационное обслуживание в Україні"

ABCloudz is seeking a passionate Support Engineer to provide enterprise-level assistance to our world-known accounts. You will work closely with our development team supporting users’ infrastructure and troubleshooting software problems. Windows servers, Microsoft SQL Server databases, iOS and Android-based mobile apps, ETL, and reporting systems will be your working field. We expect you to be responsible and responsive.Come join us on challenging projects for the largest and the most influential companies in different industries. As our mission is to help our clients’ businesses manage any type of data for any type of application platform within their data center or the cloud.Once joined us, you’ll have numerous opportunities for career and personal growth as we support our colleagues and push the skills together. Our team support is legendary, so make time to send us your awesome CV and show your best!Requirements We’re seeking a Support Engineer ready to provide high-quality assistance to our world-class clients, and become an inspiring and well-organized part of the ABCloudz support team. Please, consider the following description for the job, and let us know if that’s quite close to what you have! Experience in ticketing or incident tracking systems. Expertise in working with monitoring tools. Basic skills of SQL Server/MySQL administration and development. Basic understanding of Windows/Linux administration, networking, bootstrapping, and security. Ability to work in 24/7 mode, shifts schedule. Responsibility, proactivity, team-playing, and great communication skills. At least the Upper-Intermediate level of English.Will be a plus In addition to that, we will appreciate the following skills: Expertise working with Amazon Web Services, Microsoft Azure, and Google Cloud Platform.Your future activities The exciting things you will get to do once employed as a Support Engineer:Work closely with the Development teamSupport the customer infrastructure: Windows/Linux servers, SQL Server/MySQL databases, Java web-based apps, ETL, and reporting systemsResolve incidents and issues under time pressureWhy choose us? Join an always-growing company to operate on the cutting-edge of information technologies, cloud services, application development, and digital infrastructure. At ABCloudz, we created a perfect environment to raise your professional skills, understand new technologies, and work with world-class companies.Our mission is to help businesses accurately, efficiently, and reliably build, move, and manage data workloads. The trusted ABCloudz team now has hundreds of employees in five countries, including our headquarters in Redmond, Washington, Tel-Aviv, and Ukraine.The ABCloudz competitive advantage over other development or IT consulting companies is our unique blend of:People with the highest level of expertise in the industryPractices established over the years by our subject-matter expertsProcesses that we crafted to guarantee successful deliveryProactivity in developing new solutions and maintaining existing appsProficiency in creating impeccable cloud solutions on all platformsBenefits We offer you English language courses, support your sports activities, and organize exciting team building events.In addition to the above mentioned, ABCloudz provides you with: Great opportunities for career growth. Industry-leading partners and customers. Internal tech talks. Events and conferences to raise skills. 10 days of paid sick leaves. Vacation up to 22 working days annually. Powerful work equipment. Decent salary, tax assistance.

Vodafone — міжнародна телекомунікаційна компанія, послугами якої користуються мільйони клієнтів по всьому світуДніпровський контакт-центр — це місце амбітних та активних людей, які надають найкращу клієнтську підтримку та сервіс! Хочеш працювати в крутій команді, добре заробляти, розвиватися як професіонал, а також все встигати? Долучайся до команди Vodafone Україна!- Два тижня навчання проходить в офісі в м. Дніпро за адресою вул.Панікахи 2А, корпус 1. Після двох місяців роботи можливий гібридний графік роботи.Саме для тебе ми пропонуємо:- можливість вибрати зручний графік для себе- офіційне працевлаштування та соціальні гарантії- наставництво та підтримку з перших днів роботи- гідний рівень оплати та прозору систему винагород, а також додаткові фінансові бонуси- професійне навчання та всебічний розвиток (тренінги, майстер-класи, корпоративні, інтелектуальні та спортивні заходи)- можливість кар'єрного зростання у контакт-центрі чи інших підрозділах компанії- медичне страхування та корпоративний мобільний зв’язок- дружній колектив, в якому завжди тепло :)Чим будеш займатись:- консультувати клієнтів щодо продуктів та послуг компанії по телефону- реєструвати звернення чи пропозиції від абонентів- пропонувати додаткові продукти компанії- вирішувати будь-які запитання клієнтів із першого разуЯкщо це про тебе:- вільно спілкуєшся державною мовою- любиш навчатись нового та багато спілкуватись- допомога іншим приносить тобі задоволення- маєш бажання стати кращим, ніж ти є заразТелефонуй 0800401010 чи напиши нам в Telegram https://t.me/VodafoneUACareers ; або Viber/WhatsApp — 0500401010Чекаємо в своїй команді! Більше інформації про нас дивись тут https://career.vodafone.ua/call-centrТакож у тебе є можливість одразу перейти до другого етапу відбору та пройти відео-інтерв'ю, будь-коли і будь-де в комфортний для тебе часПереходь за посиланням: https://app.ovr360.biz/Candidate/share/d86887b9-49db-4dc1-bb5c-d3904d39261b та давай знайомитись!

OrganizationiMMAP Inc. is an international nongovernmental organisation that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP Inc.’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.BackgroundGENERALThe following deliveries are expected from the position: Facilitate mobile data collection, form development, and data management. Generate statistical reports, graphs, and maps and follow up on cluster-specific trends. Support Information Management Team Lead with Data processing and analysis. Perform any other information management duties as assigned by management. KEY RELATIONSHIPSReports to the Project Manager PresentationAdditionally, the IM Assistant is tasked to improve the accuracy of the data held by iMMAP Inc. and to improve and effectiveness the distribution of materials.The IM Assistant will support all goals and strategies of the iMMAP Inc. programme in its work with partners, international partners and applicable donor agencies.The IM Assistant will develop and maintain constant and good contacts with humanitarian partners.OperationalThe IMA will proactively gather information from implementing partners, government authorities which may be of use to the sector for informing decisions;The IMA will support identified gaps in current implementing partner participants and will engage with NGOs, humanitarian and development organisations to restore renew or join participation in data sharing or IM support.The IMA will support coordination with implementing partners including national stakeholders.The IMA will support with development of standard formats and adapting it to Ukrainian context and translating as per requirement.The IMA will facilitate mobile data collection, form development and data management.The IMA will support new and ongoing assessments.Map assistance coverage in specified area, analyse and report the potential gaps and verification.Support production of various informative products.Record, document and share coordination meeting minutes.Maintain data bases, provide data entry if required.The IMA will facilitate capacity building and workshops for national and international stakeholders.Undertake other duties as requested by the line manager.RepresentationThe IMA will attend periodic information management meetings with the iMMAP Inc. IM team and country director to share updates on ongoing IM products and activities and promote good practices in the organisation.The IMO will provide specific, sometimes dedicated, support to other partners, when required.RequirementsREQUIRED:University degree (Bachelor’s degree or higher) in Information Science, Geographical Information Systems, Computer Science or other relevant field. Minimum three (3) years of work experience in the field of Information Management is essential; Experience in data processing and analysis, creation of reports; Excellent command of Office suite applications (Word, Excel, Access, PowerPoint). Ability to work in English. DESIRED: Relevant experience in working with a UN agency or another humanitarian agency is desirable; Minimum six (6) years of work experience in the field of Information Management is desirable; Experience in the area of emergency preparedness, crisis/emergency relief management, humanitarian/development environment, field coordination is an asset; Excellent inter-personal and general communication skills; A strong service orientation; Ability to work with minimum supervision in a multi-cultural environment. Experience in the use of software, such as ArcGIS, Adobe Illustrator; Experience in Mine Action field. WORKING CONDITIONS Willingness to work extended hours beyond the normal office hours. ProgrammesGIS systems Excel, Access, Word (MS Office)Guiding PrinciplesPersonnel is expected to conduct itself in a professional manner and respect local laws, customs and iMMAP Inc.’s policies, procedures, and values at all times and in all Countries.iMMAP Inc. has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct.iMMAP Inc. is an Equal Opportunity Employer regardless of background.

ServiceNow Performance Analytics Specialist (Service Level Management) Rate: 120-150 PLN netto+VAT/h 100% REMOTE WORK B2B via Experis Description: To identify, evaluate and implement external services and tools to support data validation and cleansing and produce and track key performance indicators. Also involved in the development and support reporting processes. The Candidate must be able to build Performance Analytics (PA) Dashboards in ServiceNow. Qualifications: 4-5 years of experience Proven and hands-on experience in Service Level Management , Reporting and Performance Analytics Strong analytical and problem-solving skills. Knowledge of ITIL framework and best practices. Hands-on experience on service management tools and technologies. Ability to work collaboratively in a dynamic and fast-paced environment. Detail-oriented with a focus on delivering high-quality service. Excellent communication and interpersonal abilities. Additional information: SLA Development: Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities. Performance Analysis: Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks. Recommend and implement strategies to enhance service quality. Documentation: Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes. Ensure that documentation is accessible to relevant stakeholders. Stakeholder Collaboration: Work closely with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs. Continuous Improvement: Proactively identify opportunities for process improvements and efficiencies in service level management. Implement best practices and industry standards to optimize service delivery. We offer: 100% REMOTE WORK! B2B via Experis Multisport+ Group Insurance Medicover e-Learning Platform

ServiceNow Performance Analytics Specialist (Service Level Management) Rate: 120-150 PLN netto+VAT/h 100% REMOTE WORK B2B via Experis Description: To identify, evaluate and implement external services and tools to support data validation and cleansing and produce and track key performance indicators. Also involved in the development and support reporting processes. The Candidate must be able to build Performance Analytics (PA) Dashboards in ServiceNow. Qualifications: 4-5 years of experience Proven and hands-on experience in Service Level Management , Reporting and Performance Analytics Strong analytical and problem-solving skills. Knowledge of ITIL framework and best practices. Hands-on experience on service management tools and technologies. Ability to work collaboratively in a dynamic and fast-paced environment. Detail-oriented with a focus on delivering high-quality service. Excellent communication and interpersonal abilities. Additional information: SLA Development: Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities. Performance Analysis: Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks. Recommend and implement strategies to enhance service quality. Documentation: Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes. Ensure that documentation is accessible to relevant stakeholders. Stakeholder Collaboration: Work closely with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs. Continuous Improvement: Proactively identify opportunities for process improvements and efficiencies in service level management. Implement best practices and industry standards to optimize service delivery. We offer: 100% REMOTE WORK! B2B via Experis Multisport+ Group Insurance Medicover e-Learning Platform

ROLE PURPOSE: Save the Children (SCI) and UNICEF share global responsibility for the coordination of Education in Emergencies as part of the UN humanitarian reform ( and the Cluster system.The overall aim of the Education Cluster in Ukraine is to support the coordination of a timely, coherent and effective education preparedness, plan and response by mobilizing and coordinating stakeholders to respond in a strategic manner to existing and potential emergencies. The Education Cluster is accountable to the Humanitarian Country Team (HCT) and Humanitarian Coordinators through the lead agencies (Save the Children and UNICEF) to fulfil this aim. The Ukraine Education Cluster is guided by Humanitarian Need and Response Plan and Education Cluster Strategy -. The Information Management Coordinator (IM) will support this initiative by managing the collection, analysis and sharing of information from and with Cluster partner organizations on their key humanitarian activities, targets, as well as gaps using inter-cluster data management system. The IM will also facilitate the analysis and visualization of data from partners to inform effective coordination and decision making of the Education Cluster team, so that they can make informed (evidence-based) strategic decisions.The IM is expected to work impartially and closely with Education Cluster coordinators and sub-coordinators, including with staff of our co-lead agency (UNICEF), counterparts in the Ministry of Education, UN OCHA Information Management team, and to serve the needs of allpartners of the Education Cluster.KEY AREAS OF ACCOUNTABILITY:. Data on Education Cluster partner activities is collected, analysed and reported monthly to enable Education Cluster partners and the humanitarian actors to make evidence-based decisionsKey Activities: Collect/update the monthly segregated data using from the Education Cluster partners and analyse it to improve cluster performance at national and subnational level. Collect and analyse the data montly from sub-national cluster coordinators, the respective authorities (including Ministry of Education at national level and Education Authorities at sub-national levels) to inform Education Cluster partners and other external partners (OCHA and donors). Specific Deliverables: Support Education Cluster partners on contributing data montly to , this also includes uploading relevant reporting data from Save the Children education response to system. Process partners individual requests to support data uploades to the AI system. Data on school aged children and education personal specific reference to displacement, non-displacement, returnees, and refugee is collected and analysed on the monthly basis and visualized upon request. Key trends and gaps are identified to guide Cluster actions. Required data is provided and analysed to produce data snapshots, factsheets, other information materials for Education Cluster team and partners. . Education information management products made available to facilitate the Education Cluster performance Specific Deliverables: Dashboards on education situation are produced and disseminated among the cluster partners including related to (a) modality of learning, (b) attacks on education, (c) response-gap analysis at national and subnational levels, etc. Dashboards on education situation in sub-regions/oblasts are produced/updated.  Mapping of partners presence/geographical distribution is produced and updated upn request.  Education Cluster web-site is regularly updated including information/situation updates on the Humanitarian Response in consultation with the Ministry of Educationand Cluster Coordination Team.. Support to cluster strategic coordination with Information Management capacity is provided including conducting bi-weekly meetings at assigned cluster meetingsKey Activities: Take part in cluster related meeting, maintain partner attendance lists for the meetings and update partners on IM/reporting related matters. Participate in the OCHA-led Information Management Working Group (IMWG) meetings to discuss and solve IM related issues. Produce and maintain clusters digital contact lists to facilitate communication with partners in different locations. Contribution to Education chapters in the Humanitarian Response Plan (HRP), Humanitarian Needs Overview (HNO), Severity Mapping, People in Need (PiN) and cluster targets under the guidance of OCHA-led IM team during the HNO/HRP process as well as relevant Education Cluster Strategy chapters. Specific Deliverables: Attendance lists from the Cluster coordination meetings are regualry updated andpartners are well informed about IM related issues.  Information management related issues are well addressed through the active participation in the OCHA-led IM meetings.  Timely analysis and contributions are made to Humanitarian Response Plan (HRP), Humanitarian Needs Overview (HNO), Severity Mapping, People in Need (PiN) and cluster targets under the guidance of OCHA-led IM team during the HNO/HRP process as well as relevant Education Cluster Strategy chapters with support of Cluster Coordinators. . Contribute to improved/ strengthened information management capacity among relevant partners and actorsKey Activities: Conduct capacity building trainings for partners on reporting in and other related IM issues, including individual mentoring and consultations with partners. Specific Deliverables: Training guides for partners on reporting on are developed. Training sessions to partners on reporting on are conducted for partners at different sub-national levels. . The education needs of the war affected children (displaced, non-displaced, returnees) in the country are assessed regularly and recommendations made to fill the gapsKey Activities:  Patriciate in needs assessment including multi-sectoral and inter-sectoral for the cluster.  Maintain the needs assessment data base for the cluster.  Support Education Cluster team, MoES and cluster partners in developing tools for data collection and analysis for needs assessment purposes, or as relevant Specific Deliverables: Work with Education Cluster members to conduct needs assessments and identify information gaps at national and sub-national levels and propose ways to bridge those gaps Support multi-sectoral and inter-sectoral needs assessment ( MCNA) including questioner development in coordination with Edcucation Cluster coordinators.  Provide technical assistance during needs assessment activities (creating online forms, facilitating data collection, analysis and visualization)QUALIFICATIONS AND EXPERIENCEEssential University degree, preferably at an advanced level, in a subject area relevant to information analysis and management ( Computer science, Statistics, or any otherrelated disciplines) Strong information management skills and experience in managing and analyzing data bases Excellent communication skills, including ability to work with diverse groups and under tight deadlines Politically and culturally sensitive with qualities of patience, tact and diplomacy The capacity and willingness to be flexible and accommodating in difficult and sometimes insecure working circumstances.  Desirable Formal training in cluster information management is an advantage. Skills and experience in advocacy Previous first phase emergency response experience Prior experience in cluster coordination/humanitarian sector Understanding of the Humanitarian Program Cycle including experience with Humanitarian Response Planning and/or Humanitarian Needs Overview  KEY COMPETENCIESGeneric Competencies Child Rights: Promotes an enabling environment for participation, and accountability to children Be the Innovator: Promotes innovation to find new and better approaches to driving progress for children Deliver Results at Scale: Promotes a clear focus on impact in a project and programme design, management, and oversight Being the Voice of Children: Promotes evidence-based policy and public engagement that includes the voices of children and their communities Advancing Equality & Inclusion: Displays a commitment to ensuring everything we do considers the most deprived and marginalised children and adolescent Building & Strengthening Partnerships: Promotes working with diverse partners as critical to delivery Child Rights: Promotes the rights of children in own work and in work with colleagues and peers. Additional job responsibilitiesThe duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experienceWE OFFER: Employment in accordance with Ukrainian legislation Working hours from till Medical and Life insurance starting the first working day English courses paid by organization Office in the central part of the city Coffee and cookies in the office Child Safeguarding: We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. Health and Safety:The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures. If you are interested in the vacancy, we are looking forward for your application. A СV in English will be an advantage. Also, we will be grateful if you indicate the expected salary level and the level of English language proficiency.

Description Ciklum is looking for an Information Security Analyst to join our team full-time in Ukraine.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:An Information Security Analyst handles all aspects of IT security (Information, Cyber and Physical), implementing corporate IT security standards and practices and ensuring that IT environment and employees follow those rules. Proceed Security Requests according to the established processes. Responsibilities Participate on planning, implementing and measuring an effective and compliant Ciklum IT Security StrategyParticipate creating and continuous improvement of the policies and proceduresSupport, audit and continuous improvement of security controls and access matrixParticipate on GRC activities – Governance, IT Risk Management and CompliancePerform operational Infosec activities (process IT security tickets, MDM reports)Implement malicious applications blacklist through the MDM and EDRImproving and controlling BYOD policiesParticipate on ISO 27001 activities Requirements Basic understanding of IT Security StrategySelf-driven and quick learnerGood communication skillsGood technical and analytical skills What's in it for you Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultationsTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyOwn your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

Service Desk Analyst III Herbalife Nutrition GBSC Krakow About the role: As a Service Desk Analyst III, you will provide technical advice and guidance to IT users, employ a high degree of customer service, technical expertise, and incident resolution in a timely manner. In this role, you will: Provide service desk support to all Herbalife Nutrition employees Provide 1st and 2nd-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Monitor tickets assigned to the queue and process first-in first-out based on priority and redirect issues to correct resource Applie business/technical support concepts to perform Tier 1 and Tier 2 technical support and escalate issues requiring upper 2nd or 3rd-level support Utilize and maintain the service management tracking software Manage follow-ups and hand-offs on behalf of the user Provide technical support, including deploying, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Install, modify, and repair computer hardware and software Serve as the escalation point for unresolved issues from L1 and L2 Manage Service Management software and Knowledgebase Ensure SLA compliance. Our Requirements: 5+ years of experience in Service / Help desk or related field Excellent command of English Good communication skills Strong documentation skills (e.g., for ticket escalation) Strong problem-solving / troubleshooting skills Solid understanding of IT concepts/practices and comprehensive knowledge of personal computers Familiarity with remote tools, Windows-based enterprise environment Solid understanding of ITIL and Service Management Principles Bachelor's in Information Technology or related field preferred. An equivalent combination of experience may be considered in lieu of education. We offer: Luxmed VIP package sponsored by the company Mybenefit System (Kafeteria or Multisport Card) Life and Health Insurance Extra hours off - wellness hours 15h per year Hybrid work - 3 days in the office / 2 days from home Annual bonus + Easter, Christmas & Vacation bonuses Personal development opportunities and access to online training environments like free access to the Learning platform Unlimited access to company products in the kitchen Free parking slots - first come first served via company application Family and entertainment events like Santa Clause and Children's Day Possibility to shape our company through CI activities & programs. Who we are: Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

Service Desk Analyst III Herbalife Nutrition GBSC Krakow About the role: As a Service Desk Analyst III, you will provide technical advice and guidance to IT users, employ a high degree of customer service, technical expertise, and incident resolution in a timely manner. In this role, you will: Provide service desk support to all Herbalife Nutrition employees Provide 1st and 2nd-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Monitor tickets assigned to the queue and process first-in first-out based on priority and redirect issues to correct resource Applie business/technical support concepts to perform Tier 1 and Tier 2 technical support and escalate issues requiring upper 2nd or 3rd-level support Utilize and maintain the service management tracking software Manage follow-ups and hand-offs on behalf of the user Provide technical support, including deploying, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Install, modify, and repair computer hardware and software Serve as the escalation point for unresolved issues from L1 and L2 Manage Service Management software and Knowledgebase Ensure SLA compliance. Our Requirements: 5+ years of experience in Service / Help desk or related field Excellent command of English Good communication skills Strong documentation skills (e.g., for ticket escalation) Strong problem-solving / troubleshooting skills Solid understanding of IT concepts/practices and comprehensive knowledge of personal computers Familiarity with remote tools, Windows-based enterprise environment Solid understanding of ITIL and Service Management Principles Bachelor's in Information Technology or related field preferred. An equivalent combination of experience may be considered in lieu of education. We offer: Luxmed VIP package sponsored by the company Mybenefit System (Kafeteria or Multisport Card) Life and Health Insurance Extra hours off - wellness hours 15h per year Hybrid work - 3 days in the office / 2 days from home Annual bonus + Easter, Christmas & Vacation bonuses Personal development opportunities and access to online training environments like free access to the Learning platform Unlimited access to company products in the kitchen Free parking slots - first come first served via company application Family and entertainment events like Santa Clause and Children's Day Possibility to shape our company through CI activities & programs. Who we are: Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. For every child, hopeUNICEF Ukraine How can you make a difference? Background: The programme includes interventions across all sectors including WASH, Health, Education and Adolescent Development, Child Protection, and Social Protection with several quantitative and qualitative programme indicators per sector and geographic location to measure the effectiveness of the programme. In addition, the recovery programme also aims to contribute to Ukraine’s national recovery agenda through implementing scalable models of decentralized service provision. In order to measure the effectiveness and scalability of these models, monitoring and evaluation (M&E) frameworks and key indicators were developed for each model. Given the complexity of the overall M&E framework underlying the programme and the need to produce visualized data analysis for planning, monitoring and reporting purposes, UNICEF in Ukraine is seeking the services of an Information Management Consultant to support the development of key data analysis and knowledge products based on analysis and visualization of disaggregated data related to these two KfW funded programmes. Purpose of assignment: Working under the supervision of the Programme Specialist (Recovery) and working closely with UNICEF Ukraine’s Planning, Monitoring and Reporting (PMR) section as well as Monitoring and Evaluation (ME) focal points across UNICEF sections and field offices, produce knowledge products based on data collection, analysis and visualization related to the KfW funded programme from different sources, including UNICEF’s and its partners’ Information Management Systems as per programme requirements. Work assignment overview: Deliverable Deadline # of w/days Development of Recovery Programme Dashboard populated with programme data 2023- mid-2024. 31 July 2024 30 Development of six sectoral programme fact sheets, recovery models, visualized results (including maps representing analyzed and disaggregated results at sub-national level) in different formats for different media (print, online, social media etc). 30 September 2024 40 Development of presentation of recovery programme status 2023-2024 based on detailed analysis of implementation by sector and geographic location (using both 5W quantitative data and available qualitative programme monitoring data), including detailed analysis of beneficiaries reached to inform 2024 reporting and 2025 planning. 31 December 2024 50 Development of visualized analysis on programme flagship areas for two 2024 Programme Annual Reports. 15 February 2025 30 Development of dashboard with 2025 sub-nation al level targets based on 2025 Annual Workplans. 15 April 2025 40 Development of factsheets for 47 communities with key child and youth related data (based on available survey data) and key results and highlights from UNICEF programme in different formats for different media (print, online, social media etc). 7 June2025 40 Sub-total: 230 Please provide an all-inclusive financial proposal including travels to carry out the deliverables listed above. To qualify as an advocate for every child you will have… Education: Bachelor's degree or higher in one of the following fields is required: Geographic Information Sciences, Statistics, Computer Science, Information Technology, Information Systems, Engineering or Communications.Professional experience: A minimum of 2 years of relevant professional experience with management information systems and/or planning and monitoring in large organizations or at country level.Languages: English: ​​Proficient/Native [C2]​;Ukrainian: Proficient/Native [C2]. Skills and competencies: Demonstrated experience in data collection, data analysis as well as preparing reports and presentations using ARCGIS and other applications to visualize data.Good interpersonal and communication skills and good analytical skills. Solid experience with common Microsoft Office packages and advanced MS Excel skills and experience working with large datasets required. Good working knowledge of PowerBI.Relevant experience in program/project planning and monitoring in a UN system agency or organization is an asset. For every Child, you demonstrate… UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit here. UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The selected consultant is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. In this role, you will Engineer, implement and monitor security measures for the protection of our computer systems, applications and infrastructure, such as, WAF, DDoS, DNS, Networking, VPN etc. We are looking for a capable team member who enjoys security work and possesses both deep and wide expertise in the security space. Our Stack Languages: Python, AWS Lambda Networking: AWS Cloud, AWS Global Accelerator, PFSense, OpenWRT VPN: IPSec, L2TP, OpenVPN, Wireguard, Zerotier Computing & Storage: AWS EC2, AWS VPC, AWS EBS, S3 Monitoring: AWS Cloudwatch Logging: ELK, OpenSearch CDN: CloudFront, Cloudflare WAF: AWS WAF, Cloudflare DDoS Protection: AWS Shield, Cloudflare Tools: Kali Linux, MobSF, Frida, Metasploit, WireShark, BurpSuite, NMAP etc Responsibilities Work directly with the project teams to facilitate building secure workflows, processes, systems, and services Develop best practices and security standards for the organisation Understand software, infrastructure and internet needs and adjust them according to the business environment Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks Ensure the organisation knows as much as possible, as quickly as possible about security incidents Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement Find cost-effective solutions to cybersecurity problems Conduct the internal/external security test/audit on our service, application, and infrastructure Assist fellow Team Members with cybersecurity, software, hardware or infrastructure needs Requirements 3+ years' experience of working as a Security Engineer or other relevant position Basic coding skills such as HTML, CSS, Shell Script, Python and other languages In-depth knowledge of database and operating system security Ability to discover and identify SQLi, XSS, CSRF, SSRF, authentication and authorisation flaws, and other web-based security vulnerabilities (OWASP Top 10 and beyond) Knowledge of common authentication technologies including OAuth, SAML, CAs, OTP/TOTP Knowledge of browser-based security controls such as CSP, HSTS, XFO Experience with standard web application security tools (Arachni, BurpSuite) An understanding of best practices and how to implement them at a business-wide level Hands-on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering Hands-on experience in network security and networking technologies and with system٫ security, and network monitoring tools Fluency in English written and spoken Beneficial CyberSecurity certifications such as CISSP, CISA/CISM, CompTIA Security+, CEH, or GSEC would be beneficial Certifications such as PMP, ISO 27001 LA would be beneficial Benefits Quarterly and flash bonuses We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this Top-of-the-line equipment Referral bonuses 28 days paid annual leave Annual company retreat - we all went to Thailand & Dubai together in 2023 and we aim to have 2 more trips in 2024! Highly talented, dependable co-workers in a global, multicultural organisation Payment via DEEL, a world class online wallet system  Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability and security to our Team Members Our Mission Our mission is to be an everyday entertainment platform for everyone Our Operating Principles 1. Create Value for Users 2. Act in the Long-Term Interests of Sporty  3. Focus on Product Improvements & Innovation  4. Be Responsible  5. Preserve Integrity & Honesty  6. Respect Confidentiality & Privacy  7. Ensure Stability, Security & Scalability  8. Work Hard with Passion & Pride Interview Process 30 min HackerRank Test  Remote video screening + ID check with our Talent Acquisition Team  Remote 90 min video interview loop with 3 x Team Members (30 mins each) ID Check Via Zinc & 2 references from previous employers 24-72 hour feedback loops throughout process Working at Sporty The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.  As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.  We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

As a Service Deliver Manager-Digital, you will report directly to the Sr. IT Manager of Global Custom Software Solutions and will be responsible for the Development teams building PPG’s backbone for Digital Website. Accountable for tools, processes, staffing and execution of the respective areas. Key responsibilities Set up the team based on the defined organization structure Supervise development activities related to the Customer Digital Experience platform Directly manage the day-to-day activities of 2-scrum teams (1-Business Analysts, 1-Techlead, 4-Developers, 2-SQE ) Accountable for completing Software Development Projects on time and in line with PPG’s quality standards in conjunction with Program Manager Make sure application design is in compliance with PPG’s Architecture Design Principles Actively manage technical dept of the software product Build relationship with Product Owners, ensure accurate involvement in backlog prioritization Work together with other technical teams (Solution Architecture, DevOps) throughout the development process Ensure coding standards are enforced Collaborate with Security team to ensure security standards are met throughout the managed application portfolio Provide estimates for Projects and Change Requests Organize 24/7 support Ensure KPI targets are met for Services provided by the team Serve as an escalation point for any ongoing issues in the area Supervise resources including hiring, performance evaluation, professional and personal development Optimize resource utilization within the team Manage external vendors / contractor resources used for staff augmentation/managed services Ability to work effectively under pressure with constantly changing priorities Communicate effectively at all levels of the organization (leadership, business, global counterparts and offshore vendors) Understand and embrace the global Information Technology strategic direction Ensure adherence to Technical and Functional governance processes Work with continuous improvement mindset - identify, improve and optimize opportunities to improve delivery Drive technology modernization effort within the team Requirements Minimum of 8 years work-related experience required in the field of IT Applications, 4 years of experience in a management position Proven leadership experience in crafting and enhancing Software Product Good understanding of software development lifecycle ( Agile ) Deep understanding of Agile Software Development concepts and toolset Experience in DevOps environment Demonstrated technological leadership experience Demonstrated knowledge of Software Architecture/Design principles Bachelor's Degree in Computer Science or related field Strong team management background Excellent verbal and written communication skills Structured, process driven, pragmatic problem solver approach Experience with working in a multicultural environment Quick learner Advantage   Master’s Degree in Computer Science or related field Project management experience Vendor management skills Application development experience in open source stack ITIL Foundations Certification

As a Service Deliver Manager-Digital, you will report directly to the Sr. IT Manager of Global Custom Software Solutions and will be responsible for the Development teams building PPG’s backbone for Digital Website. Accountable for tools, processes, staffing and execution of the respective areas. Key responsibilities Set up the team based on the defined organization structure Supervise development activities related to the Customer Digital Experience platform Directly manage the day-to-day activities of 2-scrum teams (1-Business Analysts, 1-Techlead, 4-Developers, 2-SQE ) Accountable for completing Software Development Projects on time and in line with PPG’s quality standards in conjunction with Program Manager Make sure application design is in compliance with PPG’s Architecture Design Principles Actively manage technical dept of the software product Build relationship with Product Owners, ensure accurate involvement in backlog prioritization Work together with other technical teams (Solution Architecture, DevOps) throughout the development process Ensure coding standards are enforced Collaborate with Security team to ensure security standards are met throughout the managed application portfolio Provide estimates for Projects and Change Requests Organize 24/7 support Ensure KPI targets are met for Services provided by the team Serve as an escalation point for any ongoing issues in the area Supervise resources including hiring, performance evaluation, professional and personal development Optimize resource utilization within the team Manage external vendors / contractor resources used for staff augmentation/managed services Ability to work effectively under pressure with constantly changing priorities Communicate effectively at all levels of the organization (leadership, business, global counterparts and offshore vendors) Understand and embrace the global Information Technology strategic direction Ensure adherence to Technical and Functional governance processes Work with continuous improvement mindset - identify, improve and optimize opportunities to improve delivery Drive technology modernization effort within the team Requirements Minimum of 8 years work-related experience required in the field of IT Applications, 4 years of experience in a management position Proven leadership experience in crafting and enhancing Software Product Good understanding of software development lifecycle ( Agile ) Deep understanding of Agile Software Development concepts and toolset Experience in DevOps environment Demonstrated technological leadership experience Demonstrated knowledge of Software Architecture/Design principles Bachelor's Degree in Computer Science or related field Strong team management background Excellent verbal and written communication skills Structured, process driven, pragmatic problem solver approach Experience with working in a multicultural environment Quick learner Advantage   Master’s Degree in Computer Science or related field Project management experience Vendor management skills Application development experience in open source stack ITIL Foundations Certification

Operations Support Engineer (CMS & Application) Location: Poznań, Poland or Bydgoszcz, Poland Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.  Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.  We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.    What you’ll get to do:     Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level)    Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture   Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services  Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment  Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog)  Deliver high-quality remote product training and specialized services to customers      What you should have:     Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)    Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions   Great interpersonal skills and genuine desire to help people   Ability to think outside the box   Fluent English (min. B2)  Willingness to learn and develop your skills    Previous experience with ITIL framework & Agile methodologies     What we offer:     Salary depending on presented skills:  9 000 - 12 000PLN gross /month (Contract od Employment) Hybrid work style and flexible working hours Annual bonus dependent on company profit Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives Additional paid days off as an anniversary reward Cafeteria system (MyBenefit) and Lunch compensation (Pyszne.pl vouchers) Private healthcare for you and your family (Luxmed VIP package) Group insurance and travel insurance Co-financing your holidays, kindergarten, Multisport Plus, and others Referral Program – you can receive up to 10 000 PLN gross for employee recommendation English lessons during work hours Office and online integration events and team building activities Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats) Support from your first days at VML - a designated mentor who will support you through your whole career at VML Work equipment tailored to your needs with delivery to your door    At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.  VML is a WPP Agency. For more information, please visit  our website , and follow VML on our social channels via  Instagram ,  , and  X .  When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our  Recruitment Privacy Policy . California residents should read our  California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Operations Support Engineer (CMS & Application) Location: Poznań, Poland or Bydgoszcz, Poland Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.  Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.  We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.    What you’ll get to do:     Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level)    Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture   Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services  Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment  Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog)  Deliver high-quality remote product training and specialized services to customers      What you should have:     Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)    Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions   Great interpersonal skills and genuine desire to help people   Ability to think outside the box   Fluent English (min. B2)  Willingness to learn and develop your skills    Previous experience with ITIL framework & Agile methodologies     What we offer:     Salary depending on presented skills:  9 000 - 12 000PLN gross /month (Contract od Employment) Hybrid work style and flexible working hours Annual bonus dependent on company profit Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives Additional paid days off as an anniversary reward Cafeteria system (MyBenefit) and Lunch compensation (Pyszne.pl vouchers) Private healthcare for you and your family (Luxmed VIP package) Group insurance and travel insurance Co-financing your holidays, kindergarten, Multisport Plus, and others Referral Program – you can receive up to 10 000 PLN gross for employee recommendation English lessons during work hours Office and online integration events and team building activities Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats) Support from your first days at VML - a designated mentor who will support you through your whole career at VML Work equipment tailored to your needs with delivery to your door    At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.  VML is a WPP Agency. For more information, please visit  our website , and follow VML on our social channels via  Instagram ,  , and  X .  When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our  Recruitment Privacy Policy . California residents should read our  California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Support Engineer with ServiceNow We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Support Analyst with Spring for one of our globally-reaching clients. Support Engineer with ServiceNow Reference number: JAOK Workplace: Warszawa Responsibilities:Acknowledging the input (SLA is dependent on the initially set priority)Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impactedInvoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue detailsCollecting the additional information as per the triaging approach and manage duplicate ticketsCollecting complete information from the end user (via Teams communication).Running automated troubleshooting packages/scripts.Advising the end user.Documenting the issue in the ticket.Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.If required, returning to the user for more information required by L2, or to relay information from L2 Tasks:Familiarity with ServiceNow for managing incidents and requestsUnderstanding of the Software Development Life Cycle (SDLC)Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practicesCI-CD workflow, Azure DevOps-CI-CD pipelines.Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW. Our client offers:B2B Contract, hybrid in WarsawA solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.Premium medical services insurance for employees and their family members - Luxmed.Life and disability insurance for employees and their family members - Generali.Profitable Voluntary Pension Fund.Benefits from the social fund: holiday bonuses, daycare subsidies, etc.Integration and cultural events for employees.Awards and recognition program for outstanding employees.Referral bonuses for recommending employees.Relocation assistance

Support Analyst with ServiceNow We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Support Analyst with Spring for one of our globally-reaching clients. Support Analyst with ServiceNow Reference number: JAOK Workplace: Warszawa Responsibilities:Acknowledging the input (SLA is dependent on the initially set priority)Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impactedInvoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue detailsCollecting the additional information as per the triaging approach and manage duplicate ticketsCollecting complete information from the end user (via Teams communication).Running automated troubleshooting packages/scripts.Advising the end user.Documenting the issue in the ticket.Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.If required, returning to the user for more information required by L2, or to relay information from L2 Tasks:Familiarity with ServiceNow for managing incidents and requestsUnderstanding of the Software Development Life Cycle (SDLC)Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practicesCI-CD workflow, Azure DevOps-CI-CD pipelines.Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW. Our client offers:B2B Contract, hybrid in WarsawA solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.Premium medical services insurance for employees and their family members - Luxmed.Life and disability insurance for employees and their family members - Generali.Profitable Voluntary Pension Fund.Benefits from the social fund: holiday bonuses, daycare subsidies, etc.Integration and cultural events for employees.Awards and recognition program for outstanding employees.Referral bonuses for recommending employees.Relocation assistance

Support Engineer We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Support Analyst with Spring for one of our globally-reaching clients. Support Engineer Reference number: JAOK Workplace: Wrocław Responsibilities:Acknowledging the input (SLA is dependent on the initially set priority)Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impactedInvoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue detailsCollecting the additional information as per the triaging approach and manage duplicate ticketsCollecting complete information from the end user (via Teams communication).Running automated troubleshooting packages/scripts.Advising the end user.Documenting the issue in the ticket.Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.If required, returning to the user for more information required by L2, or to relay information from L2 Tasks:Familiarity with ServiceNow for managing incidents and requestsUnderstanding of the Software Development Life Cycle (SDLC)Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practicesCI-CD workflow, Azure DevOps-CI-CD pipelines.Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW. Our client offers:B2B Contract, hybrid in Kraków or WroclawA solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.Premium medical services insurance for employees and their family members - Luxmed.Life and disability insurance for employees and their family members - Generali.Profitable Voluntary Pension Fund.Benefits from the social fund: holiday bonuses, daycare subsidies, etc.Integration and cultural events for employees.Awards and recognition program for outstanding employees.Referral bonuses for recommending employees.Relocation assistance

Support Engineer We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Support Analyst with Spring for one of our globally-reaching clients. Support Engineer Reference number: JAOK Workplace: Kraków Responsibilities:Acknowledging the input (SLA is dependent on the initially set priority)Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impactedInvoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue detailsCollecting the additional information as per the triaging approach and manage duplicate ticketsCollecting complete information from the end user (via Teams communication).Running automated troubleshooting packages/scripts.Advising the end user.Documenting the issue in the ticket.Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.If required, returning to the user for more information required by L2, or to relay information from L2 Tasks:Familiarity with ServiceNow for managing incidents and requestsUnderstanding of the Software Development Life Cycle (SDLC)Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practicesCI-CD workflow, Azure DevOps-CI-CD pipelines.Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW. Our client offers:B2B Contract, hybrid in Kraków or WroclawA solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.Premium medical services insurance for employees and their family members - Luxmed.Life and disability insurance for employees and their family members - Generali.Profitable Voluntary Pension Fund.Benefits from the social fund: holiday bonuses, daycare subsidies, etc.Integration and cultural events for employees.Awards and recognition program for outstanding employees.Referral bonuses for recommending employees.Relocation assistance

Vodafone Україна шукає саме тебе!Стань оператором contact центру (інформаційна підтримка клієнтів або обслуговування абонентів у чаті) та приєднуйся до команди однієї з найкрутіших компаній світу.Чому варто вибрати саме Vodafone і за що нас цінують наші працівники :В першу чергу ми по-справжньому пишаємося своїм дружнім колективом, бо це справжні профі та просто хороші людиМи цінуємо людей, тому в нас панує атмосфера взаємної підтримки, поваги та єднанняМожливість професійного, кар'єрного та особистісного зростанння. - Багато екс-операторів нашого contact-центру зараз обіймають керівні та вузько експертні посади в різних підрозділах групи компаній Vodafone- В компанії розвинена система професійного навчання як на початку роботи, так і протягом всього періоду роботи працівників: тренінги, вебінари, майстер-класи- Ти зможеш реально круто прокачати свої навички спілкування, продажів, вирішення проблем та заперечень, і ще багато чого іншого- В компанії багато спільнот за спільними цінностями та інтересами працівників, де можна знайти однодумців та співучасників: спорт, ЕКО-ком'юніті, блогерство, психологічний клуб тощоУсі деталі готові розказати під час телефонної зустрічіСистема додаткових бонусів та зручностей для співробітників контактних центрів: - Безкоштовні послуги мобільного інтернету та зв’язку не лише для себе, а й для своїх близьких- Можливість медичного страхування та оздоровлення- Безкоштовні послуги зовнішніх психологів (онлайн)Зручний графік та форма роботи, які можна підібрати для будь-якого співробітника:- Ти зможеш поєднувати роботу з навчанням, особистими справами та хобі, бо ми зможемо підібрати для тебе зручний час- Є можливість працювати в офісному, гібридному або у повністю віддаленому форматі (забезпечимо всім необхідним для роботи)Безпека працівників та їхній комфорт — це базові речі, на які ми орієнтовані. Тому в нас є: - Обладнане усім необхідним укриття- Вечірня довозка додому (в межах Львова)- Можливість ночівлі в офісі в разі необхідності- Смачні кава, чай, смаколики- Зручний офіс, місце для спільного відпочинку та для занять спортом, SPS/караоке та інші речі, які допоможуть відчути себе як удома- Комфортне робоче місце із сучасним обладнанням та надійним програмним забезпеченнямСтань частиною чогось більшого! Vodafone — це не просто компанія, це шлях до твоєї сродної праціЗ нами ти зможеш допомагати людям, вирішуючи їхні питання та проблеми, отримаєш багато нових знань та корисних навичок, які будуть у нагоді на будь-якій посаді в будь-якій компаніїТи зможеш побудувати успішну кар'єру та знайти справжніх друзівГотовий розпочати свою кар'єру у Vodafone? Тоді не зволікай і заповнюй заявку вже зараз: https://career.vodafone.ua/call-centrАбо телефонуй 0800401010 чи напиши нам https://t.me/VodafoneUACareers (Telegram)Також у тебе є можливість одразу перейти до другого етапу відбору та пройти відео-інтерв'ю, будь-коли і будь-де в комфортний для тебе часПереходь за посиланням: https://app.ovr360.biz/Candidate/share/d86887b9-49db-4dc1-bb5c-d3904d39261b та давай знайомитись!#Vodafone #Вакансія #CallЦентр #Кар'єра #Львів