Огляд статистики зарплатні професії "Helpdesk в Україні"

Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Team Leaders. These are full-time, home office based positions providing technical support via chat or email in English.You will be the direct manager for a team of mixed-skills support agents. As a team leader, you will be responsible to manage and mentor your team, in order to deliver exceptional support to customers, through tickets, email, and chat in English.You will be expected to lead by example, organize work, build reports, handle escalations, and help with the training of new team members.You will collaborate with your regional peers, and shift managers, to ensure a continuous customer support service, and will take part in the definition and implementation of new work procedures and tools.RequirementsAt least 3 years in a Technical Support role, and 2 years as a team leaderExperience with WordPressKnowledge of HTML and CSSTroubleshooting and technical issue analysisExperience with web servers and web infrastructureKnowledge of cloud services and hostingFamiliarity with networking and systemFamiliarity with web debug and development toolsA leader, mentor and people managerA problem solverAbility to fluently communicate complex technical ideas in English, in writingAbility to break down and guide through a technical processAbility to work under pressureTransparency, accountability and ability to work independentlyNice to have:Knowledge JavaScript, PHP, and other coding languagesKnowledge of web applicationsWordPress plugin developmentBackground working in a B2C company

Welcome to a higher level of recruitment. Quality, professionalism, and efficiency are our promises. At HireVision, we will find offers tailored for you. Realize your potential and accelerate your career with us! Currently for our client, a leader in digital engineering, we are looking for someone to fulfil  Technical Support Lead  position. What you will do: Work on a Linux-based product (RHEL 7 and 8). Manage of Unix/Linux servers (administrator level activities) Manage the change requests involving replacement of motherboard, DIMM, CPU, NIC card, cabling, disk etc. Job requirements: Linux/Unix Administration Networking Konteneryzacja Docker/Kubernetes Prior experience on Database products such as Oracle / Netezza / Postgres / DB2 English min. B2 Flexibility to work in 24x7 rotational shifts including weekend shifts . Nice to have:  Cert. RHCE (7/8) What we offer: central and modern office space in Kraków stable, permanent employment contract with additional benefits hybrid work model We look forward to meet you! Our Team is here to answer your questions and support you in making the best career decisions.

This is a remote position Who we are We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor in our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Development Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, on-going learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth addressing complex problems for the top companies in the world. You will level-up to be an expert complex problem solver on Redis Enterprise Software being used as a super high-performance database by thousands of worldwide customers. You will dive deep into additional exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best who like to apply what they know and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to sysadmin to networking to performance. If this sounds like you, please check out the technical foundation that we’d like you to bring in. What you’ll do: Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas. Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis when requested Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises Provide technical expertise during testing, deployment, and upgrading of Redis software Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription Participate in new product development, customer training, and other support-related activities What will you need to have? Bachelor of Science in Computer Science or Information Systems Prior experience in Software Development that you will leverage to help resolve tickets mainly related to Redis modules and Redis client libraries Experience in customer facing roles such as support or customer success Strong technical background with excellent problem solving and multi-tasking skills Expert working knowledge in Linux/Unix and networking (TCP/IP) Proficiency in communication and presentation, both written and verbal (in English) High availability and commitment to customers at any time   Extra great if you have: Master’s degree in computer science Experience with NoSQL databases (especially Redis) Experience working in both cloud-based and on-premise service and technology environment, including clusters Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Job Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.They are looking for a Technical Support Engineer for a home office-based position anywhere in Eastern Europe.Requirements:About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)Knowledgeable in customer support processes, tooling, and troubleshootingKnowledge in networking: TCP/IP, switching, routing – MustExperience with Linux/Unix based systems – MustExperience with load balancers, VM environments, NFV and SDN – advantageSelf-learning and self-motivatedSolve problems independently and creativelyTeam player and capability working with international company teams remotelyExcellent communications skills in English (read and write)Participate in On-call duty rotationTravel up to 30%Responsibilities:The Technical Support Engineer is a key role in the Customer Success organization and is in charge of supporting, maintaining the company’s systems and supporting technical services infrastructureResponsible and manage the deployments of products, this includes the installation, integration, configuration, and testing on customer’s sites and remotelyProvide customer support and technical issues resolution within the agreed SLA, on-site and remotelyManages and oversees all the practical daily service tasks of solutions by the quick response to malfunction related calls, complaints, and queries with the responsibility for the incident, problem or change management at customer sites and remotely.Working independently to resolve time-critical production and deployment issuesResponsible to perform deployment task remotely and on customers` sitesResponsible for all applications configuration according to the site and customer requirementsWork according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers

Quod Financial —  is a supplier of OMS/EMS trading technologies that specializes in automation and innovation and specializes in software services such as algorithmic trading, intelligent order routing, and internalization qualifications. Quod wins its core architecture for supporting the e-commerce market, along with tools to make a decision from supporting AI / ML and dynamic access to the market with access to the opening without interrupting the work. Required skills: Upper-intermediate spoken English (you will work with clients from all over the world and in France) Linux (command line) Any technical experience of at least 2 years Good problem-solving skills Good communication skills It will be a plus: Experience working with Linux configuration files Experience with networks or system administration Basic knowledge of SQL or database administration Responsibilities: Communication with corporate clients — banks, funds, trade institutions, etc Communication with development, quality control and management teams Integration of back-end (microservices), interface and trading APIs (FIX, REST) Configuration of recently released features We offer: Annual paid vacation 20 working days and 10 days of sick leave Remote work/office Gdansk (Poland) Corporate laptop Polish public holidays are days off A friendly and international team Flexible working hours A stable, long-term project Hiring Steps: Technical Test - 20 min HR Interview - 30 min Technical Interview - 60 min Interview with the Head of the Department - 60 min

Welcome to a higher level of recruitment. Quality, professionalism, and efficiency are our promises. At HireVision, we will find offers tailored for you. Realize your potential and accelerate your career with us! Currently for our client, a leader in digital engineering, we are looking for someone to fulfil  Technical Support Lead  position. What you will do: Work on a Linux-based product (RHEL 7 and 8). Manage of Unix/Linux servers (administrator level activities) Manage the change requests involving replacement of motherboard, DIMM, CPU, NIC card, cabling, disk etc. Job requirements: Linux/Unix Administration Networking Konteneryzacja Docker/Kubernetes Prior experience on Database products such as Oracle / Netezza / Postgres / DB2 English min. B2 Flexibility to work in 24x7 rotational shifts including weekend shifts . Nice to have:  Cert. RHCE (7/8) What we offer: central and modern office space in Kraków stable, permanent employment contract with additional benefits hybrid work model We look forward to meet you! Our Team is here to answer your questions and support you in making the best career decisions.

As a Sales and Technical Support Specialist in Electrification and Automation, you will play a crucial role in driving the growth and success of our organization. Your responsibility will identify possible product and system sales channels including business potentials, collected information on competitors and customer applications, while developing and implementing strategies to address these potentials.All activities related to the main topics (i.e., energy distribution, protection and automation systems) in the Energy and Industry field, must be carried out in such a way that results in convinced customers who buy our products, systems and services.The success of the Sales and Technical Support Specialist is measured based on the resulting orders of equipment.Your main tasks are:Identification of new business potentials and sales channelsSales of switching equipment for 6(10)-35 kV and systems of protection, control and automation for 6-750 kVGathering information about markets, customers, sales channels, competitors with their corresponding products to identify relevant business volumePlanning and realization of activities and measures supporting the acquisition (e.g. branch specific fairs and exhibitions, customer events, presentations, visits) with a constant focus on economical and success-oriented aspects.Choice of equipment configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.Consulting customers on department products and technical solutions.Negotiating sales and closing contracts in coordination with department management.Planning, implementation and controlling of market introduction measures for new products - e.g. value argumentation, technical trainings (internal, external), individual customer measures, approvals, technical concepts, demo kits.Preparation of offers (tender documentation), internal approval of offers and contracts.Sales planning, forecasting and reporting.Work with complaints, warranty and post-warranty service.To realize a sustainable business impact by promoting the Electrification and Automation portfolio, the following requirements have to be met:Higher technical education (University degree in Electrical engineering is required).Work experience at least 3 years in energy field as operational/maintenance specialist or in sales.Knowledge of primary and secondary equipment of electrical substations and stations.English on intermediate level or higher.Readiness for business trips within Ukraine and abroad.Good communication skills.Readiness to take on challenges, address customer requirements and solve problems.Availability of a category "B" driver's license and practical driving skills.

About us Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively. Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code. Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more. We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand. The opportunity  Join Stonly ( stonly.com ) and be an essential part of our Support team, dedicated to delivering exceptional experiences for our customers. As a Technical Consultant, you'll be the  go-to expert on our platform , providing personalized support and innovative solutions for our users. With autonomy and  ownership , you'll have the freedom to drive process improvements and product enhancements. Collaborating closely with other teams, you'll serve as a  crucial link between our company and our customers . Join us at Stonly, where your contributions make a difference in the success of our business and the satisfaction of our customers. Responsibilities Providing comprehensive support to customers, addressing both business and product-related queries Assisting customers in setting up their Stonly environment and creating initial guides Analyzing user issues, resolving them when possible, and escalating complex issues to the QA/engineering team Engaging directly with customers via calls to offer personalized support when needed Managing the flow of support inquiries and directing them to the appropriate channels Creating internal and external documentation on workarounds and tips for efficient problem-solving Organizing and conducting internal product training for other Stonly team members Skills and Experience Proficiency in English is vital for managing tickets and engaging with your teammates (Stonly team members are based in Poland, France, and the US) You have 2+ years of relevant experience in customer-facing roles or possess QA/frontend experience and are eager to work more directly with customers. This role offers opportunities to engage with clients while utilizing your technical expertise and problem-solving skills  Working knowledge of web technologies like HTML, CSS, and JavaScript Strong technical acumen, poised to master our product and serve as a knowledgeable resource Enjoyment of teamwork, coupled with a passion for continuous learning and a willingness to train others, is crucial Excellent communication skills to convey technical concepts effectively Willingness to share ideas and provide valuable product feedback to our Product team Detail-oriented approach and a curious mindset for thorough problem-solving Ability to work independently and collaboratively in a fast-paced environment, prioritizing and managing multiple tasks effectively You are based in Poland and willing to visit the office (Cracow), fostering a collaborative environment * Flexibility to work outside standard hours to support US customers and colleagues would be an extra asset Working at Stonly At Stonly, we care deeply about our customers, the growth of our business, our core values, and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better Equity options (BSPCE) are part of the compensation package Private healthcare Multisport Flat organizational structure

Job ResponsibilitiesResponsibilities for this position include but are not limited to the following. Handling general pre- and post-sales customer queries and claims. Giving technical support & advisory on the phone or e-mail. Review of project specifications and product selection to quote. Cooperate with external sales team and project design teams. Prepare project quotations. Project design in AutoCAD. Registering all customer queries into CRM ( and to follow-up, and escalate when needed. Providing all customer pain points and improvement areas to the Customer Service Center Manager. Background & SkillsTo be considered for the position we require at least a Bachelor´s degree in Electrical or Heating Engineering or previous experience in a similar position. We also expect a new hire to have: Work experience in heating systems/heat stations/electrical heating systems design and installation is a must. A solid knowledge of heat supply systems; domestic water supply systems; and heat stations functioning (A correspondent experience would be a huge advantage). A previous experience and knowledge of a regulatory framework of heating supply and domestic water supply systems. English – at least intermediate (ability to understand technical terminology and to communicate). PC literate (AutoCAD, MS Office, PowerPoint, and SolidWorks a nice to have). Personality profile: Communication skills. Client-oriented. Team-player. Attaining self-education. Employee BenefitsWe are excited to offer you the following benefits with your employment:Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral ProgramThis list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

This is a remote position Who we are We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises Provide technical expertise during testing, deployment, and upgrading of Redis software Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription Participate in new product development, customer training, and other support-related activities   What will you need to have? At least five years of relevant experience in the enterprise software industry Strong background in scripting or programming languages Working knowledge of Cloud-based and On-premise environments Expert working knowledge in Linux/Unix and networking (TCP/IP) Proficiency in communication and presentation, both written and verbal (in English) Strong technical background with excellent problem-solving and multi-tasking skills High availability and commitment to customers Extra great if you have: Bachelor of Science in Computer Science or Information Systems Experience with NoSQL databases (especially Redis) Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO   As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About our Team   The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS regions. In our daily work, we collaborate actively with local business departments and partners delivering its content to SmartTV platform.     Role and Responsibilities   Samsung Smart TV applications’ lifecycle management  Technical support for content providers Direct contact with business partners Collaboration with development teams Ensuring good quality of services on Samsung SmartTV platform Recording test cases for automated tests Skills and Qualifications   University degree, preferred technical course of study Very good knowledge of English (both verbal and written) Very good communication skills Strong analytical, troubleshooting and problem solving skills Basic knowledge of JavaScript, HTML5, CSS3 Self-motivation and time management skills Teamwork   Nice to have Experience in software testing Experience in writing CSS selectors Experience in IT technical support We offer Team: o  Friendly working atmosphere o  Wide range of trainings and support in test automation and testing skills o  Opportunity to work in multiple projects o  Working with the latest technologies on the market o  Monthly celebration budget o  Start of work between 7 a.m. and 10 a.m. Equipment: o  PC workstation/Laptop + 2 external monitors o  OS: Windows Benefits: o  Private medical care (possibility to add family members for free) o  Multisport card o  Life insurance o  Lunch card o  Variety of discounts (Samsung products, theaters, restaurants) o  Unlimited free access to Copernicus Science Center for you and your friends o  Possibility to test new Samsung products Location: o  Office in Warsaw Spire o  Hybrid Work - 3 days from the office per week

About our Team   The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS regions. In our daily work, we collaborate actively with local business departments and partners delivering its content to SmartTV platform.     Role and Responsibilities   Samsung Smart TV applications’ lifecycle management  Technical support for content providers Direct contact with business partners Collaboration with development teams Ensuring good quality of services on Samsung SmartTV platform Recording test cases for automated tests Skills and Qualifications   University degree, preferred technical course of study Very good knowledge of English (both verbal and written) Very good communication skills Strong analytical, troubleshooting and problem solving skills Basic knowledge of JavaScript, HTML5, CSS3 Self-motivation and time management skills Teamwork   Nice to have Experience in software testing Experience in writing CSS selectors Experience in IT technical support We offer Team: o  Friendly working atmosphere o  Wide range of trainings and support in test automation and testing skills o  Opportunity to work in multiple projects o  Working with the latest technologies on the market o  Monthly celebration budget o  Start of work between 7 a.m. and 10 a.m. Equipment: o  PC workstation/Laptop + 2 external monitors o  OS: Windows Benefits: o  Private medical care (possibility to add family members for free) o  Multisport card o  Life insurance o  Lunch card o  Variety of discounts (Samsung products, theaters, restaurants) o  Unlimited free access to Copernicus Science Center for you and your friends o  Possibility to test new Samsung products Location: o  Office in Warsaw Spire o  Hybrid Work - 3 days from the office per week

Quod Financial —  is a supplier of OMS/EMS trading technologies that specializes in automation and innovation and specializes in software services such as algorithmic trading, intelligent order routing, and internalization qualifications. Quod wins its core architecture for supporting the e-commerce market, along with tools to make a decision from supporting AI / ML and dynamic access to the market with access to the opening without interrupting the work. Required skills: Upper-intermediate spoken English (you will work with clients from all over the world and in France) Linux (command line) Any technical experience of at least 2 years Good problem-solving skills Good communication skills It will be a plus: Experience working with Linux configuration files Experience with networks or system administration Basic knowledge of SQL or database administration Responsibilities: Communication with corporate clients — banks, funds, trade institutions, etc Communication with development, quality control and management teams Integration of back-end (microservices), interface and trading APIs (FIX, REST) Configuration of recently released features We offer: Annual paid vacation 20 working days and 10 days of sick leave Remote work/office Gdansk (Poland) Corporate laptop Polish public holidays are days off A friendly and international team Flexible working hours A stable, long-term project Hiring Steps: Technical Test - 20 min HR Interview - 30 min Technical Interview - 60 min Interview with the Head of the Department - 60 min

About Starburst At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.  Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars! About the role As a Starburst Data  Technical Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service. We seek highly motivated individuals with experience in deploying and debugging complex systems in one of the following areas:  Big Data, DevOps, or Cloud/Security . Proficiency or familiarity with multiple areas is advantageous. Strong communication skills and the ability to thrive in a fast-paced, dynamic environment are equally essential. Below are the essential skills that we are seeking: Big Data Hadoop/Hive, Data Lakes, Spark, Iceberg DBMS Concepts SQL ETL/ELT DevOps Docker and Kubernetes Redhat OpenShift Java, Python, Bash, Linux Skills Cloud/Security Cloud technologies (AWS, Azure, GCP) Authentication LDAP, OAuth2.0, SSL/TLS, Kerberos Authorization Ranger, BIAC, File Bases Access Controls Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company. Working hours are 9am CET - 5pm CET. Why build your career at Starburst? We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more! Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.  Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is a remote position Who we are We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting journey as a valuable contributor in our Unicorn Pre-IPO Global Customer Technical Support Team at Redis. As a Development Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, on-going learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth addressing complex problems for the top companies in the world. You will level-up to be an expert complex problem solver on Redis Enterprise Software being used as a super high-performance database by thousands of worldwide customers. You will dive deep into additional exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best who like to apply what they know and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to sysadmin to networking to performance. If this sounds like you, please check out the technical foundation that we’d like you to bring in. What you’ll do: Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas. Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis when requested Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises Provide technical expertise during testing, deployment, and upgrading of Redis software Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription Participate in new product development, customer training, and other support-related activities What will you need to have? Bachelor of Science in Computer Science or Information Systems Prior experience in Software Development that you will leverage to help resolve tickets mainly related to Redis modules and Redis client libraries Experience in customer facing roles such as support or customer success Strong technical background with excellent problem solving and multi-tasking skills Expert working knowledge in Linux/Unix and networking (TCP/IP) Proficiency in communication and presentation, both written and verbal (in English) High availability and commitment to customers at any time   Extra great if you have: Master’s degree in computer science Experience with NoSQL databases (especially Redis) Experience working in both cloud-based and on-premise service and technology environment, including clusters Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About Starburst At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.  Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars! About the role As a Starburst Data  Technical Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service. We seek highly motivated individuals with experience in deploying and debugging complex systems in one of the following areas:  Big Data, DevOps, or Cloud/Security . Proficiency or familiarity with multiple areas is advantageous. Strong communication skills and the ability to thrive in a fast-paced, dynamic environment are equally essential. Below are the essential skills that we are seeking: Big Data Hadoop/Hive, Data Lakes, Spark, Iceberg DBMS Concepts SQL ETL/ELT DevOps Docker and Kubernetes Redhat OpenShift Java, Python, Bash, Linux Skills Cloud/Security Cloud technologies (AWS, Azure, GCP) Authentication LDAP, OAuth2.0, SSL/TLS, Kerberos Authorization Ranger, BIAC, File Bases Access Controls Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company. Working hours are 9am CET - 5pm CET. Why build your career at Starburst? We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more! Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.  Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Высшее образование/среднее;Опыт работы от 1-го года;Начинающий системный администратор;Исполнительность, самостоятельность, инициативность.Задачи, с которыми Вы будете работать:Сопровождение программы Тотус на торговых точках, через телефон, сервис деск, почта;Своевременная обработка инцидентов, быстрая реакция на запросы.Что Вы получите от работы в компании:График работы: 5/2, с 9:00 до 18:00;Работа в стабильной компании;Официальное трудоустройство согласно КЗоТ;Конкурентный уровень заработной платы; Конкурентный уровень заработной платы;Перспектива карьерного и профессионального роста;

Atlantic Group Limited (AGL)— комунікаційний холдинг, заснований у 1993 році.Обслуговує понад 400 клієнтів з державного та приватного секторів по всьому світу.Atlantic Group Limited (AGL) інвестує в розвиток сильних управлінських команд у сфері маркетингових комунікацій, медіа та технологій. Під час розробки та реалізації комунікаційних проєктів ми завжди зосереджені на результатах, вміємо й любимо застосовувати аналітику та роботу з даними, пропускаючи їх через призму трендів, емоцій і здорового глузду. Запускаємо пошук Спеціаліста технічної підтримки (Technical support engineer).Для нас важливі:бажання навчатися; навички роботи з Google Workspace та базова робота з 1С;розуміння стеку TCP/IP;навички роботи з Active Directory;розуміння принципів функціонування офісного обладнання (принтери, БФП, свічі, проектори);вміння оперативно виявляти та ліквідовувати проблему;високий рівень письмової та усної комунікації;вміння ефективно працювати у команді.Зони вашої відповідальності:Встановлення та налаштування користувацького ПЗ на робочих станціях. Забезпечення його коректної та безперебійної роботи. Здійснення технічної та інформаційної підтримки користувачів з питань роботи з ПЗ та офісним обладнанням. Створення облікових записів, поштових адрес, редагування груп доступу та груп розсилок.Інструктаж співробітників із загальних ІТ питань, питань безпеки, питань поводження та зберігання інформації. Підтримка та моніторинг працездатності принтерів і периферійного обладнання. Встановлення, налаштування та підтримка фінансового ПЗ (MEDOC, client bank, тощо).Встановлення та підтримка антивірусного ПЗ. Налаштування та підтримка робочих станцій на базі MacOS. Організація нових робочих місць для нових співробітників. Своєчасне і якісне виконання завдань служби підтримки у встановлені терміни. Цей документ є конфіденційним і не підлягає передачі третім особам.З AGL ви тримаєте: можливість змішаного й дистанційного режиму роботи;можливість працювати у зручному сучасному офісі в самому центрі Києва (площа Українських Героїв);команду талановитих професіоналів із чудовою робочою атмосферою;можливість кар’єрного й професійного зростання;оплачувану відпустку (24 календарні дні), лікарняні, короткострокові sick leaves, відпустку на день народження;можливість реалізовувати амбітні проєкти для наших не менш амбітних клієнтів;доступ до ресурсів і лекцій European Business Association (EBA).Наш сайт: https://atlanticgrouplimited.com/Надсилайте резюме* із зазначенням очікуваної фінансової мотивації. * Зауважте, що, надсилаючи резюме, ви даєте згоду на обробку наданих вами персональних даних з метою підбору персоналу та забезпечення ним компанії.Комунікуємо з кандидатами, чий досвід роботи відповідає вимогам даної вакансії протягом 1-3 днів.

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Technical Support Specialist (L2). We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, driving your continued growth and development.Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 8 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.The following skills are important to us:— Experience in a similar position at least 1 year;— Understanding of client-server systems;— Experience with technical documentation;— Multitasking;— Analytical mindset;— Level of knowledge of English — at least B1.Will be a plus:— Ability to use developer tools (Chrome dev tool, etc.);— Experience in Gambling industry.Your future responsibilities:— Participation in duty and system monitoring;— Diagnostics of problems received from the partners;— Providing partners with access to internal services;— Processing all incoming requests from partners (messengers, mail, support portal);— Tracking and responding to monitoring triggers;— Notifying partners of problems and assisting in resolving issues that arise;— Software Configuration.What sets us apart:— Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.— Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.— Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.— Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.— Kyiv and Bratislava Hubs: We’ve established fully-equipped hubs in both Kyiv and Bratislava, providing you with a comfortable and productive work environment.— Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.— We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.Join us in this exhilarating journey where creativity, technology, and entertainment converge.

В команду спецов ищем технически-подкованного специалиста (до 30) на первую линию техподдержки внутренних пользователей.Всему научим и обучим, но желательно чтобы были базовые знания техподдержки и хорошие технические скилы.Что нужно будет делать:- принимать, обрабатывать и решать запросы пользователей касательно технической поддержки, правильно их классифицировать и выставлять приоритет. При необходимости передавать их на 2 и 3 линии поддержки с описанием проведенной диагностики/работ;- общаться с пользователями и оказывать им базовую техническую поддержку по вопросам оборудования и ПО как в офисе, так и на удаленном формате работы;- обрабатывать и решать запросы клиентов, полученные в SD от сотрудников (обучаем), при невозможности самостоятельно решить, передавать их на 3 линию поддержки;- писать для пользователей инструкции по работе с ПО, оборудованием;- выполнять рабочие задачи, поставленные руководителем - участвовать в реализации проектов ИТ, в случае необходимости.Какие знания и опыт нужны:- опыт работы с неопытными пользователями от 1 года, умение вовремя, корректно и доходчиво донести инфо/рекомендации до пользователя;- опыт с линейкой ОС Windows, от 7-ки до 11-ки на уровне опытного пользователя; Желателен опыт работы с продуктами Apple- знание принципов построения и функционирования сетей и протоколов стека TCP/IP, умение диагностировать сетевые проблемы;- минимум базовый опыт работы с продуктами O365;- минимум базовый опыт работы с AD, DHCP, DNS, терминальными подключениями;- опыт работы с браузерами, впн-подключениями,- знание аппаратной части ПК, оргтехники, периферии;- знания как установить и настроить ПО, настроить оборудование; знания как переинсталить драйвера для нераспознанного оборудования; умение читать логи и системные ошибки винды;- уметь работать в команде, а также при необходимости уметь находить решение самостоятельно;- быть внимательным к деталям, ответственным, клиенто-ориентированным.Условия работы:- Офис м. Печерская- Официальное трудоустройство в стабильной украинской компании с полностью белой ЗП;- все согласно кзот- График работы: офис(Печерск)+удаленка 5/2, с 09-18.- ЗП 20000 на руки + квартальний бонус по показателям команды;- Доп. плюхи: возможности обучения и роста, спортзал, мед страховка, развлечения в офисе, корп. ивенты и праздники, напитки/сладости/фрукты всегда в офисе.Резюме просьба отправлять в личные сообщения.Спасибо