Огляд статистики зарплатні професії "Информационное обслуживание в Україні"

Classification:General Service Staff, Grade G5Type of Appointment:Special Short-Term, Six months with thepossibility of extensionEstimated Start Date:As soon as possibleClosing Date:04 May 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission and the Policy, Liaison and Project Development Coordinator, and the direct supervision of the National Communications Officer, the Communications Assistant (Public Information) will contribute to the successful implementation of IOM Ukraine’s communications and outreach activities. Core Functions / Responsibilities:Assist in implementing/organizing communications and outreach activities to foster IOM’s visibility among its governmental, non-governmental, international partners and the Ukrainian society providing for the efficiency and sustainability of the Mission’s external and internal communications and supporting the organization’s objectives. In coordination with IOM Ukraine’s Policy, Liaison and Project Development (PLPD) team, collaborate with other Units to facilitate information sharing and enhance external communications efforts, making sure that design and messaging is appropriate and relevant for the target groups. Support audio and visual needs of events, website(s) and publications. Liaise with external photographers, video production companies, etc. to ensure high quality photo and video materials on the wide range of the Mission activities in the country. Facilitate the preparation of the Mission’s and individual programme/project information and promotional materials and publications by assisting with monitoring the work of external designers as well as printing companies/service providers. Conduct initial editing/proofreading and translation of documents and publications. In coordination with the supervisor, maintain and update the Mission’s online resources, ensuring sustainable and timely dissemination of the Mission’s key messages. Participate in assessment of the effectiveness of visibility products and actions to gauge outreach success, identify and suggest most effective methods to maximize IOM visibility and work on new approaches to promote IOM impact. Support IOM’s needs in virtual meeting environments, particularly outreach activities such as high-profile public events, press briefings and outreach activities. Participate in coordination and organization of meetings, major exhibits/events and press conferences. Provide logistical and administrative coordination for the implementation of communication activities and events. Provide administrative support, particularly with drafting Terms of Reference or Technical Specifications on visibility-related issues and assessing capacity of potential vendors. Support in preparing the communications budget and monitoring its execution. Undertake duty travel as required and perform such other duties as may be assigned. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma with five years of relevant experience; or, Bachelor’s degree in in Journalism, Social or Political Sciences or related fields from an accredited institution with three years of relevant professional experience.ExperienceExperience in media, PR, and administrative duties; Attention to detail, ability to organize paperwork in a methodical way; Discreet, details and clients-oriented, patient and willingness to learn new things; and, Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage. Confident writing and editing skills in Ukrainian and English. Confident use of professional graphic design programmes (Adobe Photoshop, Adobe Illustrator) and Publisher is an advantage.LanguagesFluency in English and Ukrainian is required.The incumbent is expected to demonstrate the following competencies:Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 04 May 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.Posting period:From 20.04.2023 to 04.05.2023

Open to Internal and External Candidates Position Title: National IM (Information Management) OfficerDuty Station: Kyiv, UkraineClassification: National Officer, Level: NO-AType of Appointment: Fixed-term, one year with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 22 May 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission (CoM) and Programme Coordinator (Partnerships and Programme Development), and the direct supervision of the Information Management Officer within the Programme Support Unit (PSU), and in coordination with programming units, the National Information Management Officer will support the implementation and coordination of Information Management systems, commitments and support across programming units for IOM Ukraine.Core Functions / Responsibilities:Participate in the design and implementation of all IOM Ukraine integrated mechanisms for data gathering and information management (IM) across all activities, including the PDMS. Monitor data collection processes and data management activities including collecting, encoding, storing, processing and transferring data as required. Participate in analysis of the data and information and prepare internal progress reports as requested by management. Support programming teams to implement and correctly use all IM systems including through trouble shooting, providing guidance, advice and running training and capacity development sessions Participate in the design, development, and maintenance of systems required for geodatabases and other spatial data infrastructures for better information management, including data collection activities, data analysis and processing, and production of various types of information products. Support timely preparation and generation of local level information products, and support information sharing and dissemination to all relevant channels, including to inter alia, internally, Clusters, OCHA, IOM HQ etc. Participate in developing and enhancing integrated methodologies for data collection and information packing as required and needed by IOM Ukraine programming teams. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationMaster’s degree in Information Management, Geography, Computer Science, Media or Social Sciences or a related field from an accredited academic institution; or University degree in the above fields with two years of relevant professional experienceExperienceExperience in IM, emergency humanitarian operations; management and coordination of information flows, data management including collection, storing, processing, and analysing data to generate information products; In-depth knowledge of the latest technological developments in information technology and information system; Experience in advanced data visualization and information design skills. Demonstrated ability for leadership; Proven skills to analyse statistical information; Ability to formulate IM-related technical requirements and Operating Procedures; Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa; Ability to compile and holistically analyse diverse datasets; Experience with handling confidential data; Demonstrated team-building skills; Demonstrated understanding of different data collection methodologies; Knowledge and understanding of relational data theoryLanguagesFluency in English and Ukrainian.CompetenciesThe incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications on IOM Personal History Form to [email protected]  by 22 May 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Duty Station: Odesa, UkraineClassification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 22 May 2023 Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Odesa region, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform other relevant duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.Managerial Competencies – behavioural indicators level 2Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential. Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential. Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications using Personal History Form to [email protected]  by 22 May 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Classification: General Service Staff, Grade G5Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 14 June 2023 IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission and the Policy, Liaison and Project Development Coordinator, and the direct supervision of the National Communications Officer, the Communications Assistant (Public Information) will contribute to the successful implementation of IOM Ukraine’s communications and outreach activities. Core Functions / Responsibilities:Assist in implementing/organizing communications and outreach activities to foster IOM’s visibility among its governmental, non-governmental, international partners and the Ukrainian society providing for the efficiency and sustainability of the Mission’s external and internal communications and supporting the organization’s objectives. In coordination with IOM Ukraine’s Policy, Liaison and Project Development (PLPD) team, collaborate with other Units to facilitate information sharing and enhance external communications efforts, making sure that design and messaging is appropriate and relevant for the target groups. Support audio and visual needs of events, website(s) and publications. Liaise with external photographers, video production companies, etc. to ensure high quality photo and video materials on the wide range of the Mission activities in the country. Facilitate the preparation of the Mission’s and individual programme/project information and promotional materials and publications by assisting with monitoring the work of external designers as well as printing companies/service providers. Conduct initial editing/proofreading and translation of documents and publications. In coordination with the supervisor, maintain and update the Mission’s online resources, ensuring sustainable and timely dissemination of the Mission’s key messages. Participate in assessment of the effectiveness of visibility products and actions to gauge outreach success, identify and suggest most effective methods to maximize IOM visibility and work on new approaches to promote IOM impact. Support IOM’s needs in virtual meeting environments, particularly outreach activities such as high-profile public events, press briefings and outreach activities. Participate in coordination and organization of meetings, major exhibits/events and press conferences. Provide logistical and administrative coordination for the implementation of communication activities and events. Provide administrative support, particularly with drafting Terms of Reference or Technical Specifications on visibility-related issues and assessing capacity of potential vendors. Support in preparing the communications budget and monitoring its execution. Undertake duty travel as required and perform such other duties as may be assigned. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma with five years of relevant experience; or, Bachelor’s degree in in Journalism, Social or Political Sciences or related fields from an accredited institution with three years of relevant professional experience.ExperienceExperience in media, PR, and administrative duties; Attention to detail, ability to organize paperwork in a methodical way; Discreet, details and clients-oriented, patient and willingness to learn new things; and, Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage. Confident writing and editing skills in Ukrainian and English. Confident use of professional graphic design programmes (Adobe Photoshop, Adobe Illustrator) and Publisher is an advantage.LanguagesFluency in English and Ukrainian is required.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 14 June 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Classification: General Service Staff, Grade G5Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 26 June 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:The International Organization for Migration (IOM) is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to governments, migrants, and host communities through a wide range of sustainable solutions contributing to support populations affected by forced migration and improve living conditions of Internally Displaced Persons (IDPs).Under the overall supervision of the Chief of Mission and Programme Coordinator (Shelter and Housing), the direct supervision of Information Management (IM) and GIS Officer, in close coordination with Shelter and Housing Unit and other units Information Management Teams, the successful candidate will provide support to the implementation of IOM Ukraine’s efforts to increase community resilience and cohesion in. The incumbent will be responsible for monitoring the unit activities regarding data collection/management, cleaning data, providing guidance to relevant colleagues in different hubs. S/he will support unit and the supervisor regarding data management and reporting needs. Core Functions / Responsibilities:Provide support to Activity Reporting Tool (ART) and CRM Platform through data cleaning and entry, data visualisation, including supporting the design, creating and maintenance dashboards and dashboard datasets. Support delivery of trainings to field staff on data collection and management on ART, CRM and other integrated information management systems. Support in the data collection and management process, and the development of an M&E plan/activities. Assist Information Management (IM) and GIS Officer with preparation draft reports for IOM internal reporting through PDMS, donor reporting, cluster reporting etc. Support with general map production for IOM Programme Units to highlight coverage, gaps, and needs by overlaying vulnerability information. Contribute to inputs/notes for sitreps, address data requests and maintain relevant datasets updated, coordinate with IM counterparts at IOM as may be needed. Support strengthening of existing monitoring and reporting mechanisms with a view of improving data collection and analysis. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma/certificate or equivalent with at least five years of relevant work experience; or Bachelor’s degree or equivalent in Computer Science/ Geographic Information Systems/ Graphic Design/ mathematic or relevant area from an accredited academic with 3 years of relevant experience.ExperienceExperience in the management and coordination of information flows, data management including collection, storing, processing and analysing data to generate information products. In-depth knowledge of the latest technological developments in information technology and information system. Experience with handling confidential data and personal data. Experience in carrying out user needs analysis and scoping for development of databases. Previous experience in conflict/post-conflict countries is desirable. Proven skills to analyze statistical information. Ability to formulate IM-related technical requirements and Standard Operating Procedures. Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice-versa. Ability to compile and holistically analyse diverse datasets. Team-building and information management skills. Demonstrated understanding of different data collection methodologies. Understanding of relational data theory. Advanced data visualization and information design skills. Advanced Power Query, Power Apps, MS Excel skills. Experience using data visualization and design tools such as power BI and Adobe illustrator. Kobo toolbox, Survey123 or ODK design and implementation for data collection. Photoshop editing for development of infographics.LanguagesEnglish and Ukrainian is required.The incumbent is expected to demonstrate the following values:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 26 June 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Position Title: Project Support Assistant (NFI Field Monitoring)Duty Station: Kyiv, UkraineClassification: General Service Staff, Grade G4Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 03 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:The intensity of the armed violence in Ukraine is having a severe humanitarian impact on the population. The conflict has resulted in loss of life, injuries, and mass movement of civilian population throughout the country and to neighbouring countries, as well as severe destruction and damage to civilian infrastructure and residential housing. In summary, according to Office of Coordination and Humanitarian Affairs (OCHA) reports, with the scale and direction of the ongoing military operation, 18 million people are projected to become affected, including up to 6.7 million people projected to be newly internally displaced. Of the affected population, 12 million people are expected to need humanitarian assistance, and 6 million with the most urgent humanitarian needs – including shelter, water, sanitation, hygiene services and basic non-food items. IOM is rapidly scaling up Non-Food Items (NFI) distribution responses capacity in the country. Proposed intervention for NFI and Common Pipeline include direct and indirect NFI responses, assessment, monitoring, procurement, transportation, warehousing, and distribution of critical NFI supplies.Under the overall supervision of the Chief of Mission and the Programme Officer (NFI/Common Pipeline), and the direct supervision of the Project Officer (Non-Food Item (NFI)), the successful candidate will assist to ensure timely monitoring of NFI and Common Pipeline activities and distributions to conflict affected populations, including internally displaced population, returnees and affected host communities in all Oblasts in Ukraine. Core Functions / Responsibilities:Assist in organization and delivery of field data collection activities through survey responses, direct observation and key informant engagement for different monitoring activities including during and post distribution monitoring. Support tracking planned distributions and key focal points’ contact details of distribution locations in the NFI Request Intake Master-List to support in planning the during distribution monitoring exercise and in facilitating communication with target locations for monitoring activities. Assist in preparation of field visit reports, distribution monitoring reports, human interest and case stories, best practice documentation, lessons learned, updating and maintaining that information in program reports and other knowledge products. Assist the Project Officer (NFI) in providing trainings/workshops (planning, logistical arrangements, moderating) as required. Undertake travels within Ukraine for data collection and field monitoring purposes, assist establishing links with focal points and direct communication with beneficiaries in various communities and support NFI unit with field-monitoring specific tasks. Assist with logistical arrangements including security clearances and fleet requests for NFI field monitoring missions. Assist in preparing the field visibility materials for the field monitoring team as well. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma/certificate or equivalent with at least four years of relevant work experience; or Bachelor’s degree or equivalent from an accredited academic institution in Social Sciences or any other relevant field with at least two years of professional work experience.ExperienceExperience working in post-conflict/emergency zones and in high-risk environment. Experience in humanitarian response or related field (operational field experience a must / emergency experience preferred). Experience of working with governmental authorities, local or international NGOs or UN agencies is an advantage Experience in Non-Food Items and Common Pipeline programming in emergency humanitarian response is an advantage. Experience in emergency, project implementation and management including project monitoring, distribution, field assessment, monitoring and reporting.SkillsExcellent communication skills, ability to coordinate and corresponds in a clear and concise manner. Excellent in report writing skills, monitoring , data collection, and assessment. Ability to complete tasks in a timely and accurate manner; Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds; Good level of computer literacy, including KOBO,Power BI, EXCEL, MS WORD, MS TEAMS, OUTLOOK etc. Required high attention to details.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 03 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Open to Internal and External Candidates Position Title: Program Support Assistant(Admin & Finance)Duty Station: Kyiv, UkraineClassification: General Service Staff, Grade G4Type of Appointment: Fixed Term, One Year with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 27 June 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Program Coordinator (Partnership and Programme Development) and the direct supervision and guidance of National Programme Support Officer, the successful candidate will work in Programme Support Unit (PSU) at IOM Country Office in Kyiv, Ukraine and will be predominantly responsible and accountable for supporting PSU with program financial indicators monitoring, administrative tasks completion and support with implementing partners selection and respective tracking tools maintaining.  Core Functions / Responsibilities:Support PSU with administrative aspects linked to projects funding tracking tools maintaining, in coordination with the program managers and Resource Management Unit;Review projects consumption on a weekly basis; prepare projects consumption reports as required and flag any budgetary issues to relevant program managers in a timely manner. Support PSU with proper electronic and paper document flow, including but not limited to initial general document verification, submission for signatures, sending signed documents back by e-mail or post and coordination with the persons in charge to support timely processing. Draft routine correspondence, support with data entry, collate tables, compose basic reports, presentations, and other documentation. Provide Ukrainian-English and English-Ukrainian informal translation when necessary. Assist in drafting and submission of financial and procurement-related documents, e.g., purchase requisition forms, requests for payments etc. Maintain the procurement and budgets tracking tools for the thematic project teams. Participate in procurement plans coordination with Program teams. Identify areas for improvement and highlight them to the supervisor; and provide general inputs for new procedures to complement or to adapt existing ones taking into consideration the specific needs of the Unit. Support with implementing partners selection and respective tracking tools maintaining. Enter, retrieve, structure and update data from various sources (e.g., Intra-/Internet, office files, etc.); consolidate and present results in required basic format. Support the organization and administration of meetings, workshops, and other events (e.g., arranging for meeting rooms and other facilities, drafting meeting minutes) if required. Assist with arranging for travels: organize transport, logistics, accommodation, and documents. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school degree or equivalent with at least four years of relevant working experience;orBachelor’s degree (preferably in Business Administration, International Economy or any other related field) from an accredited academic institution with at least two years of relevant work experience.ExperienceExperience in administration, finance and procurement-related functions is required.Proficient in the usage of office software packages (MS Word, Excel, PowerPoint, Outlook etc.).Knowledge of humanitarian activities and context as well as prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is substantial advantage. Awareness of IOM internal procedures, policies and regulations is advantageous.Attention to detail, ability to organize electronic and paper document flow in methodical and systematic way.Strong organizational skills. Ability to understand the Organization’s portfolio, procedures and structure. Capacity to work effectively and harmoniously in a team of colleagues of varied cultural and professional background; and Discreet, details and results-oriented, patient and commitment to quickly learn new aspects of work.SkillsKnowledge of UN and bilateral donor programming. Knowledge of IOM financial and procurement rules and regulations.LanguagesFor all applicants, fluency in Ukrainian and English is required (oral and written).OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 27 June 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Open to Internal and External Candidates Position Title: National Project Officer (Information Management)Duty Station: Kyiv, UkraineClassification: National Officer, Grade NO-AType of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 6 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and direct supervision of the Senior Programme Coordinator (MSD) and National ICT Officer, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for ICT administration and related functions in IOM Ukraine Country Office as well as in Hub-Offices pertaining to programming under the MSD Unit including, in particular, programmes related to the issuance of business grants.Core Functions / Responsibilities:Ensure timely collection and entry of quality and accurate data into various databases on the Information Management System (IMS) daily. Assist in identifying mistakes in the information collected and system management, report, and act immediately to solve any issue. Support in the training and day-to-day coaching of staff involved in data entry and data processing, while ensuring compliance to standards of quality and timely information sharing. Provide user support and system training to the staff on ODK or any other data collection. Develop web applications based on programme requests. Support and maintain the web applications. Do performance test and find suitable solutions. Conduct coordination meetings with thematic leads on improvement plans. Supervise the maintenance of the digital data filing system (local and cloud based) and suggest improvement. Liaise with Global ICT on conducting system amendments to promote using the Microsoft azure best practices. Develop and extend the existing IMS framework core functionalities. Supervise the management of Kobo/ODK form versioning and distribution. Design & Program Surveys and data forms on IMS System using the CType form management tool and writing custom code. Develop weekly team plans and supervise the assignment of tasks related to incoming data management requests. Manage updating the system location dataset in coordination with field teams and cross checking with other existing datasets. Design and develop reporting tools to support programme needs that includes writing complex SQL queries, stored procedures, functions, common table expression (CTE). Direct support the deployment and maintenance of the IMS system for other missions including data structure design and data migration. Conduct regular training and day to day staff coaching involved in data entry and data processing, while ensuring compliance to standards of quality and timely information sharing. Provide user support and the system training to the staff on ODK or any other data collection. Maintain routines on ODK/IMS Server, system unit testing and IMS data quality cross check. Perform such other duties as may be required.Required Qualifications and ExperienceEducationBachelor’s Degree or equivalent preferably in Computer Sciences or Programming with two years of relevant work experience.;orMaster’s degree in the above-mentioned fields.ExperienceExperience in working in an international environment and in liaising with a variety of partners at all levels of the hierarchy. Ability to meet deadlines and work under pressure. Good level of computer literacy. Personal commitment, efficiency, flexibility, drives for results. Excellent communication and negotiation skills.                                                                 Ability to present clear and concise information. Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.SkillsExcellent knowledge of PHP Programming Language. Excellent knowledge of Microsoft SQL Server and MySQL. Strong OOP knowledge & experience is essential. Strong MVC knowledge & experience is essential. Strong JavaScript/jQuery/CSS knowledge & experience is essential. Proven track record in Software Development. Excellent knowledge in designing form using ODK Aggregate or KOBO Toolbox. Excellent writing skills and experience with creating design documents, specifications, and test plans. Results orientated with good communication and interpersonal skills.LanguagesFluency in English and Ukrainian (oral and written) is required.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 6 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Open to Internal and External CandidatesPosition Title: Senior Information Management Assistant (CBI)Duty Station: Kyiv, UkraineClassification: General Service Staff, Grade G6Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 11 July 2023Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission and the direct supervision of the Program Officer (CBI) and the IM and Reporting Officer (CBI), the successful candidate will provide support to CBI of IOM Ukraine.The incumbent will be responsible of gathering information on programme activities and support proper data storage and management for the CBI activities, in addition to supporting with dashboards and factsheets for the CBI programming reporting. Core Functions / Responsibilities:Implement an integrated mechanism for data gathering and information management across all CBI activities to facilitate collection of accurate and reliable data. Monitor data collection activities of the CBI activities, utilizing relevant software, such as Excel, Kobo toolbox, SPSS, Power BI, GIS etc. Contribute to the overall management of a fully functional database to support the CBI unit, the latter using software such as Excel, Kobo toolbox, SPSS, Power BI, GIS etc. Organize and manage the data collection, input, cleaning, and initial analysis of data for the IOM CBI program unit. Maintain relevant and updated datasets, including population data, cash disbursements, and any other information needed to monitor and report. Support timely preparation and generation of information products by preparing templates in line with the IOM style guide. Generate pictorial/graphical analysis as well as PPT presentation including graphs, charts, tables and graphics/info graphics and info sheets. Support in unit reporting, including the systematic reporting at cluster level for CBI activities through the 4Ws. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma/certificate or equivalent with at least six years of relevant work experience;ORBachelor’s degree or equivalent in Computer Science/ Geographic Information Systems/ Graphic Design/ mathematic or relevant area from an accredited academic with 4 years of relevant experience.ExperienceExperience in data management and use of different techniques for data visualization and monitoring Experience working with a non-governmental organization and/or international organization is an advantage. Experience implementing and monitoring CBI activities. Advanced level of Microsoft Office applications, specifically Excel. Knowledge of data protection guidelines and principles; Personal commitment, efficiency, flexibility and drive for results. Expertise of ESRI ArcGIS and other GIS-related software is an advantage; Knowledge of Adobe Illustrator / Id-Design / Photoshop /PoweBI, GIS/ Kobo toolbox/ SPSS or other graphics software Ability to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds. Capable of working under stressful conditions. Ability and willingness to travel to field locations and work in insecure and hardship environment.LanguagesFluency in English and Ukrainian is required. Working knowledge of Russian.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicators level 2Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 11 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.Posting period:From 27.06.2023 to 11.07.2023.

Open to Internal and External Candidates Position Title: Mental Health and Psychosocial Support (MHPSS) Team LeaderDuty Station: Mykolaiv, UkraineClassification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 06 July 2023 IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Chernivtsi oblast, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 06 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Open to Internal and External Candidates Position Title: Administrative Assistant (Programme Support)Duty Station: Kyiv, UkraineClassification: General Service Staff, Grade G4Type of Appointment: Special Short-Term, Six months with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 17 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission and Program Coordinator (Partnership and Programme Development), and the direct supervision of the Programme Support Officer, the successful candidate will support Programme Support Unit (PSU) and teams at IOM Country Office in Kyiv, Ukraine and will be predominantly responsible and accountable for supporting administrative needs for the staff and unit. Core Functions / Responsibilities:Coordinate all administrative needs for the PSU and teams within the PSU (Operations Administration, Project Development and Reporting (PD/R), Information Management (IM), Monitoring, Accountability, Evaluation and Learning (MEAL). Support the organization and administration of meetings, workshops, and other events (e.g., arranging for meeting rooms and other facilities, drafting meeting minutes, printing documents). Assist with arranging for travel for unit staff members and programme teams including for donor visits or third-party monitor visits; organize transport, logistics, accommodation, and documents, coordinating with fleet management and Hubs. Support the printing, delivery and distribution of visibility, information, communication and education materials. Draft routine correspondence, collate tables, compose basic reports, presentations, publications, and other documentation, as requested. Assist in drafting and submission of documents for the PSU e.g., purchase requisition forms, requests for payments etc, travel requests and travel expenses forms. Support Unit with proper electronic and paper document flow, including general document verification, submission for signatures, sending signed documents back by e-mail or post and timely coordination with counterparts. Provide Ukrainian-English and English-Ukrainian translation when necessary. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school degree or equivalent with at least four years of relevant work experience; OR Bachelor’s degree (preferably in Business Administration or any other related field) from an accredited academic institution with at least two years of relevant work experience.ExperienceExperience in administration functions is required; Proficient in the usage of office software packages (MS Word, Excel, PowerPoint, Outlook etc.); Knowledge of humanitarian activities and context as well as prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is substantial advantage; Awareness of IOM internal procedures, policies and regulations is advantageous. Attention to detail, ability to organize electronic and paper document flow in methodical and systematic way; Strong organizational skills; Ability to understand the Organization’s portfolio, procedures and structure; Capacity to work effectively and harmoniously in a team of colleagues of varied cultural and professional background; and Discreet, details and results-oriented, patient and commitment to quickly learn new aspects of work.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicators (level 1)Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected] by 17 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Classification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 17 July 2023Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Chernivtsi oblast, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 17 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

Classification: General Service Staff, Grade G7Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 18 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission, and the MHPSS Programme Officer and the direct supervision of the National MHPSS Officer, the successful candidate will coordinate the implementation of IOM’s Mental Health and Psychosocial Programme activities in different regions across Ukraine. Core Functions / Responsibilities:Coordinate a psychosocial mobile team (PMT) to ensure timely and effective execution of IOM MHPSS community-based programme’s activities in Chernivtsi oblast, ensuring equitable and appropriate allocation of tasks and responsibilities within the team, technical support and supervision of Psychosocial Mobile Team (PMT) members, as well as transparent and accountable use of allocated financial resources. Ensure the needs of the programme’s sites and assets are collected and reported to management. Organize the maintenance of dedicated assets, materials and spaces, keeping inventory, attendance sheets, logbooks and simple administrative records. Organize and chair teams’ coordination meetings, case management or activity management meetings. Identify training needs and resources of the teams and volunteers, and report them to the manager and the technical supervisor. Maintain established coordination and partnership with other PMTs, civil society organizations, including local NGOs, faith-based organizations, women’s and youth groups, and parents and teachers’ associations, as they relate to the work of the team. Assist the National MHPSS Officer and the programme management in the implementation and monitoring of project components. Liaise with selected Implementing Partners (IPs), as applicable, concerning the implementation of MHPSS programme activities and provide all necessary technical and logistic support. Coordinate with IOM Ukraine’s Logistics and Procurement Unit on all issues related to the purchase of materials, contracting of team members and other logistic needs of the team. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s Degree in clinical, counselling, social or educational psychology, counselling, anthropology, mental health, humanities or social sciences with five years of relevant work experience;ORHigh school diploma or equivalent with at least seven years of relevant experienceExperiencePrevious experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable). Experience in community-based team supervision, monitoring and evaluation (required) Previous experience working with beneficiaries data management, reporting on project activities while respecting data protection and management guidelines (required) Experience working in accordance with the Interagency Standing Committee (IASC) guidelines on MHPSS in emergency settings (desirable) Experience in representation, liaison with different government authorities at local level desirable) Skills in representation, liaison with different government authorities at local level Leadership and Team management skills Communication skills with a wide range of people, including people of culturally diverse backgrounds.LanguagesFluency in English and Ukrainian is required. Russian is desirable.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 18 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.

CALL FOR APPLICATIONSOpen to Internal and External Candidates Position Title: Junior Information Management Assistant (CBI)Duty Station: Kyiv, UkraineClassification: General Service Staff, Ungraded (1100 USD per month)Type of Appointment: Special Short-Term, Six months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 27 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:​​Under the overall supervision of the Chief of Mission in Ukraine and Programme Manager (CBI and Social Protection), and the direct supervision of the Information Management and Reporting Officer (CBI), the successful candidate will provide general support to the information management needs of the IOM Mission in Ukraine’s Cash-Based Interventions (CBI) programme.​ Core Functions / Responsibilities:Support the Officer in monitoring of data inputs, including processing and cleaning datasets, harmonizing and standardization of data and relevant documentation to aid data preservation and storage, as well as analytical reporting.  Assist with the implementation and monitoring data processing of CBI beneficiary registration. Retrieve, compile, summarize, and present information/data on specific key findings. Support development on training material for data collection tools and standards for field teams for beneficiary registration in line with IOM ICT data standards. Assist with verification of the data submitted to the relevant focal point, process and review data reports. Ensure that all data collection is in line with IOM’s Data Protection Principles and ICT data standards. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducation​​High school diploma or equivalent with at least three years of relevant work experience; or  Bachelor’s degree or equivalent from an accredited academic institution in Computer Science/ Geographic Information Systems/ Graphic Design/ mathematics or relevant area with at least one year of relevant work experience.ExperienceExperience in working in a humanitarian/recovery context. Experience in data management and use of different techniques for data visualization and monitoring. Experience in data analysis and report writing. Knowledge of SQL, MS Excel, Power BI, Tableau, GIS software or similar visualization tools. Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint. Attention to detail, ability to organize information in a methodical way. Discreet, details and clients-oriented, patient and willingness to learn new things.LanguagesFluency in English and Ukrainian is required.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 27 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.Posting period:From 17.07.2023 to 27.07.2023

Open to Internal and External Candidates Position Title:National Programme Support Officer (Shelter and Housing)Duty Station:Kyiv, UkraineClassification:National Officer, Grade NO-A Type of Appointment:Special Short Term, nine months with possibility of extensionEstimated Start Date:As soon as possibleClosing Date:14 August 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates. Context: Under the overall supervision of the Chief of Mission and Programme Coordinator (Shelter and Housing), with the direct supervision of the Programme Support Officer (Shelter and Housing), the successful candidate will provide support in internal and external reporting as well as support in the monitoring and evaluation of Shelter and Housing Unit activities, streamlining project expenses (including commitments and pre-commitments) as well as preparing payment documents for the Implementing partners.This position will interact with a wide number of stakeholders within Shelter and Housing Unit, IP Controls, Procurement and Logistics, Finance, and the IOM senior management team.Core Functions / Responsibilities: Support the Programme Support Officer in drafting content for reports, proposals and other documents. Identify shortfalls in delivery, bring them to the attention as needed for the Shelter and Housing Unit, including for donors, cluster and authorities, and internally for IOM. Provide inputs into regular and ad hoc reporting requests from PSU, donors, HQ, etc. Track the project expenses and work with the Information Management and GIS Officer to create monitoring tools for the Shelter and Housing team and other key stakeholders including senior management. Prepare and maintain in cooperation with the Finance and IP Controls Units, Invoice files and ensure that Implementing partner`s contract files including deliverables, reports etc. are effectively stored and tracked. Prepare background materials such as Power Point presentations, maps, flowcharts and other information products for meetings, field missions, as required. Enhance protection mainstreaming in Shelter and Housing related activities throughout the project-cycle. This includes but is not limited to safety and dignity of beneficiaries, understanding their diverse needs, enabling meaningful access to IOM’s services, adequate accountability to affected populations and participation and consultation. Lead the development of Standard Operations Procedures (SOP) and concept papers and provide general support for the development of new projects. Provide guidance/training, develop procedures and assist in coordinating and monitoring work of other staff in the unit. Perform such other duties as required. Required Qualifications and Experience Education Bachelor’s degree in Political Science, Social Sciences, Law and International Relations, or a related field from an accredited academic institution with at least two years of relevant professional experience. Experience Experience writing in English for project proposals, donor reports, and/or communications in the international development or humanitarian aid sector is advantageous. Experience taking the initiative and achieving results. Proficiency in using the Microsoft Office suite (minimum Word, Excel, PowerPoint); knowledge of MS Project will be an asset. Knowledge of data protection guidelines and principles. Previous experience working with a humanitarian organization, or the UN system is preferred. Personal commitment, efficiency, flexibility and drive for results. Ability to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds. Capable of working under stressful conditions. Ability and willingness to travel to field locations and work in insecure and hardship environment.SkillsKnowledge of emergency response humanitarian programming, preferably with experience in reporting and programme development. Experience writing in English to a high level of accuracy and with an ability to tailor language to audience and purpose. Knowledge of relational databases, Microsoft applications, spreadsheets, word processing, etc. Strong technical and analytical skills. Highly structured and process oriented, curiosity, attention to detail and critical thinking. LanguagesFor all applicants, fluency in English and Ukrainian is required (oral and written). CompetenciesThe incumbent is expected to demonstrate the following values and competencies:Values Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.How to apply:Interested candidates are invited to submit their applications using the IOM Personal History Form and sending to Відправити резюме   by  14 August 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted. Posting period:From 31.07.2023 to 14.08.2023

ABCloudz is seeking a passionate Support Engineer to provide enterprise-level assistance to our world-known accounts. You will work closely with our development team supporting users’ infrastructure and troubleshooting software problems. Windows servers, Microsoft SQL Server databases, iOS and Android-based mobile apps, ETL, and reporting systems will be your working field. We expect you to be responsible and responsive.Come join us on challenging projects for the largest and the most influential companies in different industries. As our mission is to help our clients’ businesses manage any type of data for any type of application platform within their data center or the cloud.Once joined us, you’ll have numerous opportunities for career and personal growth as we support our colleagues and push the skills together. Our team support is legendary, so make time to send us your awesome CV and show your best!Requirements We’re seeking a Support Engineer ready to provide high-quality assistance to our world-class clients, and become an inspiring and well-organized part of the ABCloudz support team. Please, consider the following description for the job, and let us know if that’s quite close to what you have! Experience in ticketing or incident tracking systems. Expertise in working with monitoring tools. Basic skills of SQL Server/MySQL administration and development. Basic understanding of Windows/Linux administration, networking, bootstrapping, and security. Ability to work in 24/7 mode, shifts schedule. Responsibility, proactivity, team-playing, and great communication skills. At least the Upper-Intermediate level of English.Will be a plus In addition to that, we will appreciate the following skills: Expertise working with Amazon Web Services, Microsoft Azure, and Google Cloud Platform.Your future activities The exciting things you will get to do once employed as a Support Engineer:Work closely with the Development teamSupport the customer infrastructure: Windows/Linux servers, SQL Server/MySQL databases, Java web-based apps, ETL, and reporting systemsResolve incidents and issues under time pressureWhy choose us? Join an always-growing company to operate on the cutting-edge of information technologies, cloud services, application development, and digital infrastructure. At ABCloudz, we created a perfect environment to raise your professional skills, understand new technologies, and work with world-class companies.Our mission is to help businesses accurately, efficiently, and reliably build, move, and manage data workloads. The trusted ABCloudz team now has hundreds of employees in five countries, including our headquarters in Redmond, Washington, Tel-Aviv, and Ukraine.The ABCloudz competitive advantage over other development or IT consulting companies is our unique blend of:People with the highest level of expertise in the industryPractices established over the years by our subject-matter expertsProcesses that we crafted to guarantee successful deliveryProactivity in developing new solutions and maintaining existing appsProficiency in creating impeccable cloud solutions on all platformsBenefits We offer you English language courses, support your sports activities, and organize exciting team building events.In addition to the above mentioned, ABCloudz provides you with: Great opportunities for career growth. Industry-leading partners and customers. Internal tech talks. Events and conferences to raise skills. 10 days of paid sick leaves. Vacation up to 22 working days annually. Powerful work equipment. Decent salary, tax assistance.

Vodafone — міжнародна телекомунікаційна компанія, послугами якої користуються мільйони клієнтів по всьому світуДніпровський контакт-центр — це місце амбітних та активних людей, які надають найкращу клієнтську підтримку та сервіс! Хочеш працювати в крутій команді, добре заробляти, розвиватися як професіонал, а також все встигати? Долучайся до команди Vodafone Україна!- Два тижня навчання проходить в офісі в м. Дніпро за адресою вул.Панікахи 2А, корпус 1. Після двох місяців роботи можливий гібридний графік роботи.Саме для тебе ми пропонуємо:- можливість вибрати зручний графік для себе- офіційне працевлаштування та соціальні гарантії- наставництво та підтримку з перших днів роботи- гідний рівень оплати та прозору систему винагород, а також додаткові фінансові бонуси- професійне навчання та всебічний розвиток (тренінги, майстер-класи, корпоративні, інтелектуальні та спортивні заходи)- можливість кар'єрного зростання у контакт-центрі чи інших підрозділах компанії- медичне страхування та корпоративний мобільний зв’язок- дружній колектив, в якому завжди тепло :)Чим будеш займатись:- консультувати клієнтів щодо продуктів та послуг компанії по телефону- реєструвати звернення чи пропозиції від абонентів- пропонувати додаткові продукти компанії- вирішувати будь-які запитання клієнтів із першого разуЯкщо це про тебе:- вільно спілкуєшся державною мовою- любиш навчатись нового та багато спілкуватись- допомога іншим приносить тобі задоволення- маєш бажання стати кращим, ніж ти є заразТелефонуй 0800401010 чи напиши нам в Telegram https://t.me/VodafoneUACareers ; або Viber/WhatsApp — 0500401010Чекаємо в своїй команді! Більше інформації про нас дивись тут https://career.vodafone.ua/call-centrТакож у тебе є можливість одразу перейти до другого етапу відбору та пройти відео-інтерв'ю, будь-коли і будь-де в комфортний для тебе часПереходь за посиланням: https://app.ovr360.biz/Candidate/share/d86887b9-49db-4dc1-bb5c-d3904d39261b та давай знайомитись!

Vodafone Україна шукає саме тебе!Стань оператором contact центру (інформаційна підтримка клієнтів або обслуговування абонентів у чаті) та приєднуйся до команди однієї з найкрутіших компаній світу.Чому варто вибрати саме Vodafone і за що нас цінують наші працівники :В першу чергу ми по-справжньому пишаємося своїм дружнім колективом, бо це справжні профі та просто хороші людиМи цінуємо людей, тому в нас панує атмосфера взаємної підтримки, поваги та єднанняМожливість професійного, кар'єрного та особистісного зростанння. - Багато екс-операторів нашого contact-центру зараз обіймають керівні та вузько експертні посади в різних підрозділах групи компаній Vodafone- В компанії розвинена система професійного навчання як на початку роботи, так і протягом всього періоду роботи працівників: тренінги, вебінари, майстер-класи- Ти зможеш реально круто прокачати свої навички спілкування, продажів, вирішення проблем та заперечень, і ще багато чого іншого- В компанії багато спільнот за спільними цінностями та інтересами працівників, де можна знайти однодумців та співучасників: спорт, ЕКО-ком'юніті, блогерство, психологічний клуб тощоУсі деталі готові розказати під час телефонної зустрічіСистема додаткових бонусів та зручностей для співробітників контактних центрів: - Безкоштовні послуги мобільного інтернету та зв’язку не лише для себе, а й для своїх близьких- Можливість медичного страхування та оздоровлення- Безкоштовні послуги зовнішніх психологів (онлайн)Зручний графік та форма роботи, які можна підібрати для будь-якого співробітника:- Ти зможеш поєднувати роботу з навчанням, особистими справами та хобі, бо ми зможемо підібрати для тебе зручний час- Є можливість працювати в офісному, гібридному або у повністю віддаленому форматі (забезпечимо всім необхідним для роботи)Безпека працівників та їхній комфорт — це базові речі, на які ми орієнтовані. Тому в нас є: - Обладнане усім необхідним укриття- Вечірня довозка додому (в межах Львова)- Можливість ночівлі в офісі в разі необхідності- Смачні кава, чай, смаколики- Зручний офіс, місце для спільного відпочинку та для занять спортом, SPS/караоке та інші речі, які допоможуть відчути себе як удома- Комфортне робоче місце із сучасним обладнанням та надійним програмним забезпеченнямСтань частиною чогось більшого! Vodafone — це не просто компанія, це шлях до твоєї сродної праціЗ нами ти зможеш допомагати людям, вирішуючи їхні питання та проблеми, отримаєш багато нових знань та корисних навичок, які будуть у нагоді на будь-якій посаді в будь-якій компаніїТи зможеш побудувати успішну кар'єру та знайти справжніх друзівГотовий розпочати свою кар'єру у Vodafone? Тоді не зволікай і заповнюй заявку вже зараз: https://career.vodafone.ua/call-centrАбо телефонуй 0800401010 чи напиши нам https://t.me/VodafoneUACareers (Telegram)Також у тебе є можливість одразу перейти до другого етапу відбору та пройти відео-інтерв'ю, будь-коли і будь-де в комфортний для тебе часПереходь за посиланням: https://app.ovr360.biz/Candidate/share/d86887b9-49db-4dc1-bb5c-d3904d39261b та давай знайомитись!#Vodafone #Вакансія #CallЦентр #Кар'єра #Львів

Position Overview We are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team. As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers and the learning experiences for our employees in their careers. You will also support our customers throughout their daily operations with passion, experience empathizing with frustrated customers, and a craving for feedback. This is an exciting time at Autodesk and you will lead from the front - you will affect our employees' and customers' experiences every day, in several industries, all over the world. This job can be hybrid or remote (dependent on your current location).Responsibilities ~50% of time spent driving Quality Assurance (QA) results (via MaestroQA)Identify and deliver trend analysis data to drive Enablement and Documentation effectiveness; help create or cater boot camps and other training programsGrade cases (chats, emails, and phone calls), address grade appeals, and deliver feedback to EBCS Support employeesOversee and maintain our grading rubric to adapt to changing business needs and goalsLead regular calibration sessions to ensure grading cohesion, areas of improvement are identified and acted upon, and provide coaching opportunitiesOwn, develop, and maintain reports based on grades, CSAT, and other goals~50% of time supporting customers and internal users who use EBCS in different platforms. Our channels of communication are live chat, email, and phone.Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, subscription inquiries, and carrying customer's voice to internal teams to drive the business forwardPerform investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest qualityCommunicate daily with the Technical Team, SOPX, and Leadership to report support issues, bugs, important user concerns, customer sentiment, and product feedbackMinimum QualificationsHit goal in KPIs (the Whats) and behaviors (the Hows) in your current role (impactful, accountable, courageous, and integrity)Data-driven; you're comfortable creating & analyzing reports, telling a story with the data, and delivering action-items to partnersExperience handling support requests from a variety of different channels, while handling emails, supporting your peers, and always learning new thingsUse Autodesk procedure to guide interactions with customers; are transparent and honestAre comfortable navigating a CRMUnderstand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, OneDrive, etcPrevious experience troubleshooting and supporting iOS, Android, and Windows platformsExperience with chat systemsFamiliarity with the construction industry#LI-TG1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $53,300 and $91,850. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity

Get to Know UsiDeals is a global B2B SaaS product company recognized as in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.The RoleiDeals reached 450+ employees across 25+ locations, and keeps expanding globally. To support this growth journey, we seek a Service Desk Specialist to ensure the smooth operation of IT infrastructure using modern approaches. In this critical role, you will focus on requests from Ukraine, while also participating in diverse IT projects across other global locations as we scale. If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Engineering and Business Process Automation teams, and the Director of Internal IT.Location: Kyiv (occasional on-site tasks required - 20%). Our two offices are equipped for resilience to support business continuity.What You Will DoProvide remote and on-site technical support to iDeals employeesManage IT equipment lifecycle (purchase, deliver, repair, audit)Create and manage system permissions, user accounts, and licensesConfigure and maintain IT infrastructure (hardware, system software, applications), timely diagnosing and resolving issuesExpand and maintain the cloud infrastructure according to information security requirementsPerform regular security tests and monitoringDocument processes, create instructions, and search for a new automation approachesWhat We Look For3+ years of experience as a Service Desk Specialist or similar positionUpper-intermediate level of English (B2+), both spoken and writtenStrong technical problem-solving and troubleshooting skillsExperience in installation, configuration, and troubleshooting of Windows or macOSExperience in supporting cloud solutions, including managing user accounts, groups, and access permissions in cloud services such as Google Workspace or ZoomExperience with installation and administration of client software via software management tools such as Jump Cloud or SCCMKnowledge of IT Service Management toolsNice To HaveKnowledge in networking fieldsExperience with creation and administration of basic workflows in JiraCisco-issued certification / ITIL foundation / Comptia A+ or aboveBasic experience in PowerShell and BashOur Interview ProcessWe believe in competency-based interviews combined with work samples and we share clear expectations for each element. Our interview assignments simulate what it’s like to work at iDeals and the type of tasks you’ll tackle. Here are the stages of the interview process for this role:• Screening call with the Talent Acquisition Specialist (45 mins)• Test task (3 hours)• Competency-based interview with the Talent Acquisition Specialist (90 mins)• Hiring Manager interview (90 mins)What We Offer We highly value our people, so we will provide you with all the resources and support you need to succeed.For your work• Home office set up budget • High-end laptop, monitor and any additional IT equipment needed• Reimbursement of co-working space expensesFor your well-being• Medical insurance with flexible coverage• Compensation for sports, yoga, mental, and other health and wellness-related activities• Reimbursement of participation in sports competitions• 20 business days of paid time off per year• Unlimited health-related time offFor your growth• Individual Development Plan based on your career interests • Generous budget for learning and development activities• Professional and self-development books and subscriptions compensation• iDeals’ support of your passion as a speaker or writer• Internal growth and internal mobility opportunitiesExtra perks• Team-building offline events• Budget for local gatherings in global locations• Generous internal referral program• iDeals Surprise Boxes Our CultureCommitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.iDeals is an equal opportunity employeriDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.