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Спеціаліст/-ка Ланцюгу Поставок / (Supply Chain Associate) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Вінниця, Вінницька область
Open to Internal and External Candidates Position Title: Supply Chain Associate (2 positions)Duty Station: Vinnytsia, UkraineClassification: General Service Staff, Grade G5Type of Appointment: Fixed-Term, one year with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 28 July 2023Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission (CoM) in Ukraine and Senior Supply Chain Officer, with direct supervision of the National Supply Chain Officer; and, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for supporting the Mission’s Resources Management Unit. Core Functions / Responsibilities:Receive and consolidate all procurement requisition forms; verify they have all the required information and comply with the Purchase Authorization Matrix and other office instructions and obtain any necessary additional information. Assist supervisor in more complex, higher-value purchases. Prepare tender documents, solicit bids and quotations as applicable; prepare bid analysis summary and share it with the requesting unit; may participate in the evaluation process and provide technical inputs. Once the purchase is approved, confirm terms of agreement with selected suppliers, prepare the relevant documentation (purchase order, contract, etc.) and coordinate the required authorizations. Monitor status of open requisitions and follow up on the timely delivery of goods and services; upon delivery, coordinate with the receiving unit to obtain satisfactory delivery notes. Review vendor invoices, prepare payment requests and coordinate with Finance the timely payment to suppliers/service providers. Create and maintain physical and electronic records of all documentation through the procurement cycle in accordance with IOM instructions and procedures; retrieve, present and analyse information from the system and prepare periodic reports highlighting issues that require attention. Conduct market surveys to identify potential new suppliers/service providers; participate in their evaluation regarding quality, prices and services in line with the organization’s best interests. Keep track of any contractual agreements and inform concerned parties for timely renewal; monitor office supplies and service and prepare requisitions when required and coordinate with Finance Unit the payment of utilities invoices. Provide briefing and technical guidance to all staff in the office on procurement related instructions and procedures. Perform logistics tasks related to property and asset management, warehousing, insurance coverage, maintenance, and transportation. Coordinate fleet operations activities including preparation of daily vehicle schedule, monitoring of vehicle logbooks, and coordination of vehicle maintenance. Provide training and guidance to new/junior staff in the unit. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationUniversity degree in Business Administration, Accounting, Logistics, Supply Chain Management or a related field from an accredited academic institution with three years of relevant professional experience; or High school diploma with five years of relevant professional experience. Certification in Procurement, Logistics or Supply Chain Management is an advantage.ExperienceExperience in procurement and logistics and working with vendors and service providers; Experience with asset management process; Experience working with IOM/UN Procurement and Logistics Rules and Procedures is an advantage; Experience working in an international organisation an advantage; High level of computer literacy; Knowledge of SAP highly desirable; Ability to work with national and international institutions; Ability to prepare clear and concise report; Excellent communication and negotiation skills.LanguagesFluency in English and Ukrainian is required.The incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 28 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.
Senior Technical Support Engineer - L3
Teramind, Vinnytsia, Vinnytsia Oblast, ua
Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market. As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions. About the role As a Technical Solutions Engineer, you will deliver technical support for Teramind platform-related issues and address any challenges with the Teramind unified user analytics platform. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire ecosystem. Shift: 1:00 AM - 9 AM EST / 8:00 AM - 4:00 PM EET Responsibilities: Deliver technical support and advanced-level troubleshooting to customers Prioritize and handle intricate customer service issues received through multiple communication channels Uphold high customer satisfaction while effectively managing operational expectations Attain a thorough expertise in the product and maintain a profound understanding of its functionality Assess and dissect issues and their consequences to either resolve or elevate tickets when necessary Recognize patterns in support requests to contribute to the development of enduring solutions Your day-to-day Develop an understanding of Teramind’s product technology by troubleshooting, reproducing, determining the root cause for customer-reported challenges, and building tools for faster diagnosis to identify and resolve future challenges Triage complex customer services issues received through various customer service channels Maintain high customer satisfaction while managing operational expectations Become a product expert and maintain a deep understanding of product functionality Evaluate and analyze issues & their impact to resolve or escalate tickets as needed Proactively engage and communicate with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape Maintain accurate notes/feedback/updates in CRM regarding customer input, status updates, next steps, etc. Identify trends in support requests to help create long-term solutions Requirements Minimum 3 years of relevant experience as technical solutions/support engineer or in a similar role Ability to navigate comfortably in Linux and Windows shell Extensive knowledge of PostgreSQL Knowledge of Intercom  or similar customer service solution Basic understanding of B2B SaaS products, IT security Ability to translate intricate technical details to simple, understandable terms Strong interpersonal skills and ability to work with customers & cross-functional teams Excellent written and oral communication skills in English Benefits This is a remote job. Work from anywhere! We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated. Competitive salary with a focus on a global market Career-growth opportunities Flexible Time Off and Paid Time Off benefits Ongoing training and development opportunities About our recruitment process We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 4 interviews: 20-minute Test Task Intro-call Technical Interview Final interview All roles require reference and background checks Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.