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Middle Customer Support Engineer (L2)
ELEKS, Ternopil, Ivano-Frankivsk, Lviv, Kyiv, Uzhhorod, C ...
ELEKS Customer Support Office is looking for Middle Customer Support Engineer (L2) in Lviv, Ivano-Frankivsk, Ternopil, Uzhhorod, Chernivtsi or Kyiv.ABOUT CLIENTSwiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks side is support but there are also development projects for the customer. Support team consists of 5 support engineers. They are working with ~10 applications.REQUIREMENTS4+ years of experienceExperience as a L2 application support analystProblem (L2) resolutionKnowledge of MS SQLUnderstanding business logic of appsExperience in communications with customer or support workUpper-Intermediate English (written and spoken)RESPONSIBILITIESDealing with registered and escalated complex ticketsInvestigate and reproduce customer issuesProactively install, configure and monitor various IT systemsDocument all resolutions through the support desk system, produce and maintain the documentation and templates on IT processesProvide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etcTake ownership to resolve customer requests in accordance with SLAs and incident management protocolsWhat will you get with ELEKSClose cooperation with a customerChallenging tasksCompetence developmentTeam of professionalsDynamic environment with low level of bureaucracyABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.