ELEKS is seeking a Business Process Manager to join our team at one of our locations: Lviv, Ivano-Frankivsk, Ternopil, Uzhhorod, or Chernivtsi.REQUIREMENTSIn-depth understanding of the business process management lifecycle and BPM methodologySkilled in analyzing and optimizing business processes across various departmentsProficient in project management methodologies and practicesExtensive knowledge of Quality Management SystemsProven experience in implementing and maintaining QMS within an organizationWell-versed in the document lifecycle, including creation, review, approval, and archivingStrong grasp of change management processes and techniquesSolid understanding of risk management strategies and their practical application within business processesISO 9001 Auditor Certification – MUSTUpper-Intermediate level of English proficiency or higherAt least 2+ years of relevant experience working with QMSExperience participating in internal and external auditsDemonstrated success in implementing and supporting QMS within an organizationStrong analytical skills with an emphasis on cross-departmental activities and process improvementsExcellent skills in communication, negotiation, and relationship buildingEffective problem-solving abilities to identify and resolve process-related issuesRESPONSIBILITIESSupport in processes definition and documentation across company, document assessment results, processes mappingRegister processes, requirements, observations, recommendations to themIdentify, register, and track processes-related improvements, changes, and optimization actionsDocument and track predefined metrics and KPIs per process, department, function and/or projectConduct annual and ad-hoc process quality risk assessments and gap assessments. Cooperate with Risk and Control Owners to define risk treatment strategies and plans, communicate on required actions to be performedCoordinate and participate in the annual documents revision processInitiate documents approval workflow if requiredParticipate in preparation for policy acceptance process executionParticipate in creation of Internal Audit Program and Plan. Schedule and organize the audit. Communicate with functions and projects involvedParticipate in periodical internal audits based on ISO 9001, track the completion on internal audit phasesPrepare the Internal Audit Report. Inform the process owners about audit results, observations, and non-conformitiesParticipate in External ISO audits, support with internal coordination and organization, assist specialists with preparation for the audit activities. Cooperate with specialists on audit resultsSupport with the definition of action items required. Track the resolution of internal and external audit findingsParticipate in communications campaigns (communication plan creation, coordination of actions to be done by different departments in terms of communication campaign arrangement)Arrange and improve onboarding and other types of training. Participate in preparation of annual trainingsAssist with preparation of materials on compliance status, audit findings closure, implementation of risk treatment plans, improvements made and planned activitiesParticipate in company’s internal initiatives and improvement programs and projectsWhat will you get with ELEKSAbove-average compensationClose cooperation with a customerChallenging tasksCompetence developmentAbility to influence project technologiesProjects from scratchTeam of professionalsDynamic environment with a low level of bureaucracyABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

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