Огляд статистики зарплатні професії "Руководитель клиентского отдела в Україні"

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in 9 countries Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. We are looking for an experienced Head of Lead Generation to join our team.Key goals would include:Design and develop methodology and strategy for the outbound lead generation direction that covers two main streams:-- Stream 1: Working with an existing database of leads & contacts (including warm stakeholders, lost opportunities, conferences-generated contacts, and leads, and Account Based Marketing activities)-- Stream 2: Cold outreach and lead generation.Functions:Develop and implement outbound customer acquisition strategies and approachesInitiate and maintain contact with prospects; nurturing campaigns & interest gauging (including messaging)Pursue prospects, focusing on decision makers and influencers. Encourage them to maintain close relationships with N-iX. We expect a significant amount of customer interactionSupport to internal business development departments (client partnership, customer engagement) on unlocking sales to parent/child organizations (including utilization of existing streams as an option to unlock)Understand how outbound programs work utilizing delivery/account managers and be able to implement itSupport in setting up live meetings in between N-iX stakeholders & prospective clientsNewsletters managementCollaborate with marketing team for the support on content and in messaging approaches, on ABM activitiesReport on metrics, identify areas of improvementConstantly keep abreast of IT trends and changes within the industryRequirements:Minimum 5-6+ years of sales experience, including active business development and lead generation practicesSmart thinking and high level of creativityKnowledge of the sales process in IT outsourcing from A to ZProven track record in outbound sales, business development and lead generation (including implemented strategies, methodologies, tools and techniques). We are interested to hear your success factors and actual resultsSolid understanding of data management in CRM (Salesforce)Demonstrated strong work ethic and attention to details"Getting things done" attitude, with strong strategic thinking. Ability to see several steps forwardMust be very organized, self-motivated, and possess excellent organizational and time management skillsWe offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits

Customer Service Specialist with GermanKatowiceNR REF.: 1183212Responsibilities:Focus on customer satisfactionManaging orders in the internal systemChecking status of shipmentsAnswer complaints and analyse the causeAddressing queries to the right personCoordination of orders, transport and external suppliersEnter data into the CRMCooperation with Team Leader and other departmentsWorking with the internal compliances, procedures and policiesProcess customer orders accurately with zero errorsRequirements:German - min. B2+English - B21 year of Customer Service experienceCommunication skillsNice to have / optional:Microsoft Office packageSAP / ERP / otherOffer:New investment at Silesia areaInternational environmentPackage of benefits---Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in 9 countries Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. Now we have an open position of Head of Travel unit. As head of the unit you will be supervises travel direction to ensure effective travel/visas/relocation-related support is provided. Develops and implements the most effective technically innovative procedures and policies in corporate travel. Travel Services Lead is responsible for selecting all kinds of travel-related vendors and signing contracts to minimise the company's travel costs.Responsibilities:Investigating and qualifying suppliers, arranging service agreementsManaging relationships with travel agencies and vendors: negotiating contracts or ratesDeveloping, optimising, and monitoring strategic policies and programs for corporate travelResponsible for cooperation in the employee relocation processMonitoring the level of contractors' and customers satisfaction with the services provided by the travel departmentMonitoring work performance and recommending pay increases, promotions, discipline, and termination of team membersRecruiting and screens candidates for a travel assistant positionMaintaining records of administrative expenses and petty cashHighlighting areas of concern to a department headWorks with colleagues to solve very complex problemsActively use analytical information from the BI by building conclusions and forecasts and preparing presentations on statisticsAnalyses, predict and ensure continuous operation of Travel management directionDriving constant optimization of BT Request, finding solutions via negotiations with IM, PE, and Finance + Corporate Reporting TeamsQualifications:Working experience in the same position/industry or both 5+ years preferably in international companies Recent experience in international organizations and organizing travel processes for employees within different countriesExcellent collaboration, verbal and written communication skillsUpper-Intermediate EnglishHigh level of attention to detail and accuracyUsing advanced Excel formulas, pivoted tables, and analytical data from BIStrong management skillsHigh level of problem-solving skillsStrong client relationship management and customer service skillsEnsuring continuous process improvementWe offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits

Customer Service and Sales Specialist (German-speaking)WarszawaNR REF.: 1184200For one of our Clients, a fintech company, we are currently seeking a passionate and bilingual Customer Service and Sales Specialist to support our German-speaking customers. Key Responsibilities:Provide exceptional customer service to clients via phone, email, and live chat.Understand customer needs and offer solutions and support.Process orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments, and complaints.Communicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.Requirements:Proficiency in German and English languages.Proven customer support experience or experience as a client service representative.Strong phone contact handling skills and active listening.Excellent communication skills.Ability to multi-task, prioritize, and manage time effectively.We Offer:Competitive salaryOpportunities for professional development and career growth.A vibrant and supportive work environment.Flexible working hours and remote work options.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. 

Yellow Stone в пошуках свого Customer Support Service Manager із знанням англійської мови! Ваші обов’язки:Надавати висококваліфіковану підтримку клієнтам через електронну пошту та чат, відповідати на запитання щодо продуктів і послуг компанії, інколи також консультація в телефонному режимі (до 15% від обсягу роботи);Реагувати на звернення клієнтів та вирішувати їх проблеми;Передача запитів для вирішення технічних та фінансових труднощів користувачів, отримання зворотного зв’язку з метою подальшого інформування користувачів; Інформування про виявлені проблеми або помилки на ресурсах, що підтримуються. Наш кандидат: Вільно володіє англійською мовою (рівень В2 та вище);Знає ПК на рівні впевненого користувача;Володіє високорозвиненими письмовими та усними навичками;Досвід роботи в сфері клієнтської підтримки буде перевагою.Ми пропонуємо: Віддалений формат роботи; Графік 2/2, де 2 дні ви працюєте з 8:00 до 20:00, 2 вихідних, та 2 дні з 20:00 до 8:00, 2 вихідних; Конкурентну заробітну плату + бонуси, стабільні виплати; Можливості для професійного зростання та розвитку кар'єри в компанії;15 робочих днів оплачуваної відпустки;Оплачувані лікарняні;Медичне страхування; Групові обговорення та індивідуальні сесії з психологом;Self-learning бібліотеку, доступ до платних курсів;Власна платформа для проходження різних курсів/семінарів/тренінгів, створених компанією. Якщо ви комунікабельні, орієнтовані на результат і маєте бажання розвиватись, приєднуйтеся до нашої команди!

Hello! We are M2E, and we provide exceptional solutions designed for businesses operating on the largest online marketplaces, including eBay, Amazon, and Walmart.We are in search of a talented person to hold the position of Customer Service Manager. This position is vital in our efforts to understand and address customer needs, influencing the direction in which our product evolves.To check out more about us and explore our product, please visit our website at https://m2epro.com/ What we offer:employment at a dynamic product-focused IT company: A five-day flexible week with occasional weekend shift;a professional and welcoming team environment;employee benefits package;ongoing opportunities for personal and professional growth;a streamlined work culture with no bureaucracy;remote work options availableResponsibilities:building a strong relationship with new and existing customers by providing support throughout all stages of user’s experience with application;providing technical support by different means of communication (via ticketing system, calls);analyzing customers setups and providing solutions per their business needs;cooperating with development, product and content team, and share the relevant user’s feedbackRequirements: English: Upper-Intermediate level or higher — spoken and written;strong analytical skills: Ability to assess and dissect high-level information into finer details;an inquisitive and problem-solving mindset;exceptional attention to detail and unwavering determination;swift logical reasoning;a genuine desire to assist and support othersIt might be an advantage if you have:previous experience in technical support (or related fields like QA, technical writing);expertise in the eCommerce realm, particularly with platforms such as Magento, eBay, or Amazon;Intermediate or higher proficiency in spoken and written Italian and GermanIf you’re eager to join a team dedicated to crafting an eCommerce products and play a significant role in the development of a High Load project, we invite you to send your CV to [відгукнутися] and be a part of our journey. Our site: https://m2e.team/Instagram: @m2e_team

Solid English School, the № 1 IT & Business English school in Ukraine, is looking for a passionate, customer-centered, and data-driven Head of Marketing Department. Our Big Dream is to make the Ukrainian IT community fluent in English. Our goal is to establish a strong position in the Ukrainian educational and IT segments. Over 6 years, Solid has helped over 3000 students, launched 13 specialized courses, and built a strong team. If you are a professional marketing leader with deep knowledge of marketing and advanced business thinking, we have a lot to discuss :)Our ideal candidate has: A higher education in marketing/advertising/ PR/ journalism/ philology;Additional courses and training programs in marketing;Relevant work experience in CMO/Marketing Team Lead positions for at least 5 years; Experience with educational projects or EdTech projects, as well as experience studying or working abroad;Experience working with well-known brands or cases where a brand gained significant popularity thanks to the specialist;Cases from previous experience where, due to understanding and studying the client, products were developed/created or funnels were changed, leading to increased revenue;Skills in team and process building;Ability to work with both Ukrainian and foreign markets;Skills in building marketing and communication strategies;Skills in creating and implementing brand awareness campaigns and partnerships;Skills in managing performance strategy results;Strategic and business thinking;Data-driven and still human-centered;Ability to present new ideas effectively;Strong leadership skills, proactivity, and analytical abilities.Future responsibilities:Leading SMM and digital marketing team;Development and implementation of marketing strategy (process building, setting OKRs/KPIs for the team);Increasing brand awareness and perception;Development and implementation of brand and communication strategy;Attraction and retention of clients (digital channels, partnerships, etc.);Conducting regular client interviews and feedback collection, hypothesis formation, and verification to achieve business goals;Stimulating product changes, implementing new features;Regular interaction with other company departments (sales, product, finance);Creation and development of value propositions for B2C and B2B clients in Ukraine;Business planning and budgeting;Management of customer base, and customer segmentation;Analysis, optimization, and improvement of sales funnel;Lead generation: attracting new clients, optimizing conversion rates, developing and improving lead funnels;Launching partnership programs, promo actions, and activities to increase brand recognition and activate the client base;Improvement of customer experience (measuring NPS and CSI, working with customer feedback to improve product, service, and processes).We offer:Opportunity to work with a product that makes a difference and boosts the economic freedom of the customers and our country;Work in a team of professionals and like-minded individuals;Remote work;Convenient working hours: 5/2, 9.00−18.00;Decent and timely payment and motivation system: $2500−3000 per month + KPI;Transparent cooperation according to the private entrepreneur (FOP);Corporate English proficiency;Medical insurance for the team.If the above resonates with you, please fill out the form https://docs.google.com/forms/d/1qMLe3Kc3I0M6Xmb_z5Re5y1U5lfmsFDD4WKd4oYs8Jc/edit, send your CV, or contact us via Telegram for further discussion https://t.me/HRSolid_English_School. Join us! Let’s renovate Ukrainian professional education together :)

As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience by addressing inquiries, resolving issues, and providing support related to our window repair services. This position is vital to maintaining strong customer relationships and contributing to the overall success of our company.Key Responsibilities:Customer Interaction:Respond promptly to customer inquiries through various channels, including phone, email, and live chat.Provide accurate information about our window repair services, pricing, and processes.Assist customers in scheduling appointments for window assessments, repairs, and follow-up services.Issue Resolution:Investigate and resolve customer complaints, concerns, and issues in a professional and timely manner.Collaborate with other departments, such as the technical team or sales, to ensure effective problem resolution.Keep detailed records of customer interactions, transactions, comments, and complaints.Product Knowledge:Stay informed about our window repair products, services, and industry trends.Provide clear and concise information to customers regarding product features, benefits, and warranties.Process Improvement:Identify opportunities for process improvement and recommend solutions to enhance the customer experience.Collaborate with the management team to implement changes and improvements.Quality Assurance:Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.Work closely with the quality assurance team to ensure service delivery meets or exceeds customer expectations.Qualifications:Previous experience in customer service, preferably in the home improvement or construction industry.Strong communication skills, both written and verbal, with an emphasis on active listening.Fluency in English at B2-C1 level is essential to effectively communicate with our English-speaking clients.Empathy and patience in dealing with customer concerns and inquiries.Ability to multitask and prioritize in a fast-paced environment.Familiarity with CRM software and customer support tools is a plus.Possibility to work at night shift hours (from 5pm by 1am by New York Time).We are working for US market, so your working hours will be from 5pm by 1am by New York Time (night shift hours in Ukraine).Perks and Benefits:Remote Work: Enjoy the flexibility of working remotely from anywhere.Competitive Salary: We offer a competitive salary in US dollars to recognize and reward your outstanding performance.Growth Opportunities: We are committed to your professional development, providing you with opportunities to grow alongside our company.Supportive Workplace Culture: Experience a collaborative and inclusive culture where your ideas are encouraged.Join us at Mr. Glazier, where you’ll be part of a dynamic and motivated team, working together to redefine the window repair industry. Embrace the flexibility of remote work, while enjoying a supportive and inclusive work culture that encourages personal and professional growth.Don’t miss out on this exciting opportunity to be part of our expansion journey. Apply now and showcase your passion for customer service excellence as a Remote Customer Service Representative at Mr. Glazier! Together, let’s create a brighter Про компанію Mr. GlazierWe are a team of professional and skilled Residential and Commercial Glass Experts. We offer a wide range of glass, windows, mirrors, and doors services.We work to ensure people’s comfort at their homes and to provide the best glass and windows service and the fastest help at fair prices.We stand for quality, safety, and credibility, so you could be sure about our work.Initially, we started as a company specializing in window repair. During our successful work, we expanded our list of services. Now we are proud that we can help people with glass repair, windows installation, storefront glass repair and installation, custom mirrors, window screens, and even shower enclosures.Every member of our team is indeed good at his job and the company guarantees the quality of work.

Customer Service Specialist with FrenchPoznanNR REF.: 1185023We’re looking for a Customer Service Specialist with French who will join our client – a global company located in Poznań.Responsibilities To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment.A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.Team player, self-motivated.Fluent in English & FrenchPreferred Qualifications Knowledge of SAPExport experience. What will you get in return?Chance to grow within a fast-growing organisation,Employment contract.Benefit package. If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Customer Service Specialist with GermanPoznanNR REF.: 1185024We’re looking for a Customer Service Specialist with German who will join our client – a global company located in Poznań.Responsibilities:To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment.A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.Team player, self-motivated.Fluent in English & German.Preferred Qualifications Knowledge of SAPExport experience. What you will get in return:Chance to grow within a fast-growing organisation.Employment contract.Benefit package.If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Customer Service Specialist with EnglishPoznanNR REF.: 1185025We’re looking for a Customer Service Specialist with English who will join our client – a global supplier of catalysts and engineered materials located in Poznań.Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.  Responsibilities To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner safely. Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.Responsible for the Customer Data in SAP as well as Pricing Data in SAP.As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. Distribution of updated product information & material safety data sheets on request.Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. Coordinate the return of goods from customers or local warehouses.Manage customer consignment stocks.Ensure the credit limit and collection procedures are followed.Participate in projects or special assignments as needed.Required Qualifications Customer service experience, preferably in a manufacturing environment Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels Team player, Self-motivated Fluent in English.Preferred Qualifications Knowledge of SAP.Export experience. What you will get in return: Chance to grow within a fast-growing organisation.Employment contract.Benefit package.If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

International Fintech Business (IFB) is an international consulting company specializing in fintech solutions. We guide entrepreneurs through every step of their journey, from registration and licensing to establishing their businesses and acquiring initial clients.What we offer:We register companies and open bank accounts.We sell bank, EMI/SEMI, API/PI, SPI, MSB, investment fund, brokerage, foreign exchange market, gambling and cryptocurrency licenses.We sell ready-made licensed companies.We connect companies to VISA, MasterCard, and China Union Pay payment methods.We help with opening corporate, savings, and correspondent accounts.We develop IT solutions for online banking.Regions we operate in: Europe, US, Canada and Asia.Currently, we are seeking a dynamic and skilled Head of Sales Department to lead our legal services division. This role offers a fixed salary combined with a percentage of sales, allowing the successful candidate to achieve their desired income level through leveraging their own client base and partnerships. Additionally, the Head of Sales will have the opportunity to recruit and train two sales managers.Requirements:Available for full-time employment.Mandatory possession of a personal database of potential clients and partners in the field of financial licensing.Thorough knowledge of international law, corporate law, and corporate finance law.Proven experience in developing and implementing international financial legal schemes and working with international contracts.Preferably, experience in creating and supporting foreign companies.Responsibilities:Lead the sales team in finding, organizing, and conducting negotiations with existing and potential clients.Close transactions, develop commercial proposals, and manage contracts and accounts.Provide professional consultations on a variety of international legal matters.Assist in establishing legal entities, obtaining licenses, and providing legal support for opening representative offices globally.Manage relationships with foreign jurisdictions and banks.Facilitate the process of opening bank accounts abroad, Electronic Money Institution (EMI), and Payment Service Provider (PSP) accounts.Conduct business correspondence and liaise with international lawyers, bankers, and partners.Complete compliance processes with counterparties and banks.Obtain new FinTech licenses from top regulators across different geographies and manage existing ones.Personal Qualities:Professional work ethic and dedication.Strong analytical skills.Adaptability and willingness to learn.Friendly and approachable demeanor.Our website: https://ifbusiness.uk/Our Telegram channel: https://t.me/ifbusiness

We are looking for a customer service manager to join our Bravo Dance team for an online dance products store. We focus on ballroom dance products. The online store is currently available in 5 languages and delivers orders all over the world daily. A high level of service is the basis on which we build this business. Our warehouse is located in Slovakia and team all around the world. All work is done online.Basic requirements for the candidate:fluent knowledge of English free access and work with a PC / free work with Zoom, Excel tables and other Word documents experience with accounting programsWe will take an extremely serious approach to business and understanding what a relationship with a client is and what it means to carry out internal processes to achieve a happy customer experience.Interviews and work routine take place only in English.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerAssist customers with product information, pricing, and order processingResolve customer complaints and issues effectively and efficientlyMaintain accurate records of customer interactions and transactionsCollaborate with other departments to ensure customer needs are metIdentify and escalate priority issues to the appropriate team membersStay up-to-date on product knowledge and company policies to provide accurate information to customersRequirements:High school diploma or equivalent; college degree preferredProven customer service experience in a fast-paced environmentExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to multitask and prioritize tasks effectivelyProficiency in Microsoft Office and CRM softwareWillingness to work flexible hours, including weekends and holidaysJoin our team and be a part of a dynamic and customer-centric organization dedicated to delivering exceptional service to our customers. If you are passionate about helping others and thrive in a customer service role, we would love to hear from you.To apply, please submit your resume and cover letter to [[відгукнутися]]. We look forward to welcoming you to our team.

SummaryThe IT company Andersen is currently in search of a Head of Recruiting Department. We offer the opportunity to create and foster strong, long-term business relationships between candidates and clients in the field of employment.Andersen is an international Pre-IPO software development company. We provide end-to-end services and have been delivering effective digital solutions to clients worldwide for over 15 years in various sectors such as FinTech, HealthCare, Logistics, and Media & Entertainment. We take pride in serving clients located in North America, Western Europe, Israel, Australia, the UAE, and South Africa.The position of Head of Recruiting Department offers a unique opportunity to establish and develop a business specializing in sourcing and selecting the best candidates for our clients. Your responsibilities will include building a team of professionals, developing recruitment strategies and processes, as well as establishing client partnerships.ResponsibilitiesMaking key corporate decisions, taking into account the company's long-term goals.Managing the overall agency activities, ensuring effective collaboration among various departments and divisions of the company.Setting the strategic direction for business development. Managing a team.Providing regular reports on the current state of the business and strategy implementation to the company's stakeholders.RequirementsExperience of working in managerial positions in the recruitment industry for 5+ years.Proven experience in effective team management and achievement of strategic goals.High stress tolerance ability to work in a dynamic environment.Proficiency in developing and executing strategies that contribute to the company's growth.Excellent communication and persuasion skills, as well as the ability to establish and maintain relationships with clients and partners.A bachelor's degree in business management or recruiting.A willingness to keep up with the latest trends in recruiting and implement innovative practices.Enthusiasm and a strong drive to achieve outstanding results.Level of English – from Upper-Intermediate+ and above.Reasons to join usAndersen cooperates with such companies as Samsung, Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, etc..For the past four years, our company has been growing annually by 60-100%, and we constantly involve top-notch specialists in our team.Andersen has mentoring and adaptation systems for new employees.The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 16 years, Andersen has created a huge knowledge base and established a robust resource management institution.We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.You'll have a stable and competitive salary and an extensive benefit package.At Andersen, we have many different ways to grow, and all your activities will be decently rewarded.Join us!

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę! Job Tasks A main point of contact for all customer Manage/co-ordinate the order process Prepare & produce professional quotations Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk Active follow-up of outstanding quotes As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients Generate & check reports for the status of orders on a regular basis Progress outstanding orders on the system Receive & respond to all customer complaints & to follow the customer complaint procedure Liaise with the accounts department regarding customer credit issues Manage office phone calls in coordination with the other team members of the Customer Service Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics Initiate and support local marketing initiatives Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force Organize customer activities in agreement with the direct manager All other activities related to the day-to-day business or to improve the business Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization; proactively participate to safety awareness and improvement Represent the Company in a professional manner at all times, both internally and externally; follow the published processes and comply with all company policies and procedures; be an ambassador for the businesses in particular ensure that Health & Safety comes first at all timeRequirements: Fluent in French to support the French market English – essential fluent oral & written  A minimum of 5 years’ experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required Post-secondary education Technical affinity and understanding of industrial markets Good working knowledge of Office software (Word, Excel, PowerPoint, etc.) Strong interpersonal skills, works and communicates well with internal colleagues and external customer Energetic and proactive initiator; must present a professional and articulate image Able to work to deadlines; excellent organizational skillsOffer: Full-time employment contract Attractive salary suitable to your skills Opportunity to work in a fast developing international company Hybrid working arrangement: 3 days work from the office and 2 days from homeThe offer applies to permanent work

We are looking for a Customer Service Representative in a full-time remote company. We have been working since 2012 in the field of sports analytics. The team consists of more than 50 people, we work remotely from different cities of Ukraine.A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Responsibilities:Provide day to day client support via ticketing system.Manage issue tickets via Jira, communicate with the Development and Product teams to resolve these issues in a timely manner.Support customers by providing helpful information, answering questions, and responding to complaint.Translate advertising materials if necessary.Working hours — Sunday to Thursday: Sunday from 10 am till 8 pm Monday from 2 pm till 9 pm Tuesday from 9 till 5 pm Wednesday from 2 pm till 9 pm Thursday from 9 till 5 pm= 40 hours per weekRequirements: High level of the English language Upper-IntermediateComfort in communicating with the customer by emailFast learner and flexible for changes.Highly organized and self-disciplined.Able to understand clients' issues, questions and figure out the best fit solution.Capable of working under pressure and handling clients with negative attitude.Will be a plus:Experience in customer service.Familiar with Atlassian products.Benefits:Ability to work remotely from anywhere in the world.20 days of paid vacation and sick leave in accordance with the Labor Code of Ukraine.Salary in Euro. Full accounting support and payment of taxes.Opportunity to attend educational events and thematic conferences at the expense of the company.Career ladder and an individual development plan, which gives a clear understanding of what needs to be done to move to a new level.

Urząd Statystyczny w Poznaniu Dyrektor poszukuje kandydatów\kandydatek na stanowisko: kierownik działu w Wielkopolskim Ośrodku Badań Regionalnych, w Wojewódzkim Informatorium Statystycznym 60-624 Poznań Ul. Wojska Polskiego 27/29 Zakres zadań wykonywanych na stanowisku pracy: Kieruje pracami Działu w celu zapewnienia prawidłowej realizacji zadań statutowychKoordynuje i nadzoruje zadania związane z obsługą indywidualnych i instytucjonalnych użytkowników informacji statystycznych oraz prowadzeniem Informatorium w celu prezentacji wyników badań statystycznych i promocji UrzęduKoordynuje i nadzoruje prace związane ze stroną internetową i mediami społecznościowymi Urzędu w celu publikowania danych statystycznych i promocji UrzęduInicjuje i podejmuje nowe prace Działu w zakresie obsługi użytkowników w celu promowania statystyki i dbania o wizerunek UrzęduWspółpracuje z organami administracji rządowej i samorządowej w celu zapewnienia ich obsługi informacyjnejPrzygotowuje materiały na konferencje prasoweProwadzi wykłady i prezentacje dla studentów i uczniów w celu promocji statystyki publicznejProwadzi instruktaż oraz udziela pracownikom wskazówek merytorycznych w celu prawidłowego wykonywania zadań Działu Warunki pracy Warunki dotyczące charakteru pracy na stanowisku i sposobu wykonywania zadańPraca na stanowisku kierowniczym o charakterze biurowym z przewagą wysiłku umysłowego. Praca lekka, przeważnie siedząca; wykonywana samodzielnie, wymagająca szczególnej koncentracji, okresowo w narażeniu na szczególne obciążenia psychiczne związane z kierowaniem pracownikamii decyzyjnością. Praca obejmująca czynności analityczne, koncepcyjne i biurowo-kancelaryjne. Użytkowanie sprzętu biurowego, w tym komputera i monitora ekranowego ponad 4 godz. dziennie. Praca wewnątrz pomieszczenia w siedzibie pracodawcy lub innym miejscu ustalonym z pracodawcąnp. w ramach pracy zdalnej. Reprezentowanie pracodawcy poza miejscem pracy – udział w seminariach, warsztatach, konferencjach, wyjazdy służbowe.Miejsce i otoczenie organizacyjno-techniczne stanowiska pracyMiejscem pracy jest siedziba pracodawcy lub inne miejsce ustalone z pracodawcą w ramach pracy zdalnej. Stanowisko pracy w siedzibie pracodawcy znajduje się w 5-kondygnacyjnym budynku administracyjnym przy ul. Wojska Polskiego 27/29 w Poznaniu. Budynek stanowi obiekt administracji publicznej. W obrębie wszystkich kondygnacji znajdują się pomieszczenia biurowe, sanitarne, socjalne i pomocnicze. W obiekcie wydzielone są strefy ograniczonego dostępu. Pod względem organizacyjno-technicznym i użytkowym budynek jest w pełni dostosowany dla potrzeb osób niepełnosprawnych. Inne informacje: W miesiącu poprzedzającym datę upublicznienia ogłoszenia wskaźnik zatrudnienia osób niepełnosprawnych w urzędzie, w rozumieniu przepisów o rehabilitacji zawodowej i społecznej oraz zatrudnianiu osób niepełnosprawnych, wynosi co najmniej 6%. *Kandydatki/kandydaci proszeni są o odniesienie się w liście motywacyjnym do spełniania wymagań niezbędnych i dodatkowych.*List motywacyjny musi być opatrzony własnoręcznym podpisem a oświadczenia muszą być opatrzone datą i własnoręcznym podpisem.*Prosimy o skorzystanie ze wzorów oświadczeń zamieszczonych na stronie: https://bip.stat.gov.pl/urzad-statystyczny-w-poznaniu/oferty-pracy/*Dodatkowe informacje można uzyskać pod nr tel. 61 27-98-263 lub 61 27-98-267.*Do składania dokumentów zachęcamy również osoby niepełnosprawne.  Wymagania związane ze stanowiskiem pracy niezbędne wykształcenie: wyższe doświadczenie zawodowe/staż pracy co najmniej 5 lat doświadczenia zawodowego pozostałe wymagania niezbędne: Znajomość języka angielskiego na poziomie komunikatywnymZnajomość organizacji i funkcjonowania służb statystyki publicznej (w tym ustawy o statystyce publicznej)Znajomość zagadnień związanych z Narodową Strategią SpójnościUmiejętność analitycznego myślenia i rozwiązywania problemówZnajomość i doświadczenie w zakresie stosowania metod statystycznych i ekonometrycznychUmiejętność argumentowaniaZnajomość programu badań statystycznych statystyki publicznejZnajomość ustawy o służbie cywilneRzetelnośćOrganizacja pracy i orientacja na osiąganie celówWykorzystanie wiedzy i doskonalenie zawodowePoszukiwanie informacjiWspółpracaKomunikacja interpersonalnaKomunikacja pisemnaW służbie cywilnej nie może być zatrudniona osoba, która w okresie od dnia 22 lipca 1944 r. do dnia 31 lipca 1990 r. pracowała lub pełniła służbę w organach bezpieczeństwa państwa lub była współpracownikiem tych organów w rozumieniu przepisów ustawy z dnia 18 października 2006 r. o ujawnianiu informacji o dokumentach organów bezpieczeństwa państwa z lat 1944–1990 oraz treści tych dokumentów - nie dotyczy kandydatek/kandydatów urodzonych 1 sierpnia 1972 r. lub później. Osoba wybrana do zatrudnienia będzie musiała złożyć oświadczenie lustracyjne, jeśli urodziła się przed 1 sierpnia 1972 r.Posiadanie obywatelstwa polskiegoKorzystanie z pełni praw publicznychNieskazanie prawomocnym wyrokiem za umyślne przestępstwo lub umyślne przestępstwo skarbowe wymagania dodatkowe Znajomość systemów informacyjnych w administracji publicznejWystąpienia publiczneOrientacja na klienta/interesantaKreatywność Dokumenty i oświadczenia niezbędne: CV i list motywacyjnyKopie dokumentów potwierdzających spełnienie wymagania niezbędnego w zakresie wykształceniaKopie dokumentów potwierdzających spełnienie wymagania niezbędnego w zakresie doświadczenia zawodowego / stażu pracyOświadczenie, że w okresie od dnia 22 lipca 1944 r. do dnia 31 lipca 1990 r. kandydatka/kandydat nie pracowała/ł, nie pełniła/ł służby w organach bezpieczeństwa państwa i nie była/był współpracownikiem tych organów w rozumieniu przepisów ustawy z dnia 18 października 2006 r. o ujawnianiu informacji o dokumentach organów bezpieczeństwa państwa z lat 1944–1990 oraz treści tych dokumentów. Nie dotyczy kandydatek/kandydatów urodzonych 1 sierpnia 1972 r. lub później.Oświadczenie o posiadaniu obywatelstwa polskiegoOświadczenie o korzystaniu z pełni praw publicznychOświadczenie o nieskazaniu prawomocnym wyrokiem za umyślne przestępstwo lub umyślne przestępstwo skarboweDokumenty i oświadczenia dodatkowe:Kopie dokumentów potwierdzających spełnienie wymagania dodatkowego w zakresie wykształceniaKopie dokumentów potwierdzających spełnienie wymagania dodatkowego w zakresie doświadczenia zawodowego / stażu pracyOświadczenie o wyrażeniu zgody na przetwarzanie danych osobowych do celów naboruDokumenty należy złożyć do: 2024-04-22Decyduje data:wpływu oferty do urzęduMiejsce składania dokumentów: Urząd Statystyczny w Poznaniu, SekretariatUl. Wojska Polskiego 27/2960-624 Poznańkoniecznie z dopiskiem - Oferta nr 8/2024

We are seeking a highly skilled and experienced Web Development Manager to lead our website development team at the Yovth. As a leading agency specializing in SEO, we are dedicated to delivering exceptional digital solutions to our clients, and the Head of Website Development plays a crucial role in achieving this goal. The ideal candidate will possess a strong background in web development, extensive experience in leading teams, and a deep understanding of SEO principles.Requirements:Minimum 5 years of experience in web development, with a focus on front-end and back-end technologies.Proven experience in a leadership or management role, preferably in a digital agency or similar environment.Strong understanding of SEO principles and best practices, with hands-on experience in SEO-focused website development.Proficiency in programming languages such as HTML, CSS, JavaScript, PHP.Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.Exceptional problem-solving abilities, attention to detail, and a passion for innovation and continuous learning.Responsibilities:Leadership and Team Management:Lead and mentor a team of website developers, providing guidance, support, and training as needed.Set clear objectives and goals for the website development team, and ensure they are aligned with the agency’s overall strategy.Foster a collaborative and innovative work environment that encourages creativity, problem-solving, and continuous improvement.Website Development Strategy:Develop and implement a strategic roadmap for website development projects, taking into account client requirements, industry trends, and SEO best practices.Collaborate with other departments, such as SEO, content, and design, to ensure seamless integration of website development efforts with overall digital marketing strategies.Stay abreast of emerging technologies and tools in web development and SEO, and evaluate their potential impact on our projects and services.Project Management:Oversee the planning, execution, and delivery of website development projects, ensuring they are completed on time and to the highest quality standards.Coordinate with project managers and internal stakeholders to define project scope, objectives, and deliverables.Monitor project progress, identify potential risks or obstacles, and proactively address any issues to ensure successful project outcomes.Technical Expertise:Provide technical leadership and expertise in web development, including front-end and back-end technologies, content management systems (CMS), and e-commerce platforms.Review and evaluate code quality, architecture, and performance to ensure optimal functionality, scalability, and security of websites.Troubleshoot and resolve complex technical issues, and provide guidance to team members on best practices and solutions.SEO Integration:Work closely with the SEO team to ensure that website development projects are optimized for search engines and aligned with SEO strategies.We offer:Participation in complex projects and a professional team.Work with products that are used by hundreds of thousands of users around the world.Social package (paid vacation, paid sick leave, and national holidays).Flexible work schedule.Ability to work remotely.Competitive salary.No bureaucracy and freedom to implement your own ideas and innovations.

Yellow Stone шукає спеціаліста з підтримки клієнтів зі знанням англійської мови!Ваші обов’язки:Надання високоякісної підтримки клієнтам по електронній пошті та чату, відповідь на запитання про продукти та послуги компанії, іноді — допомога за телефоном (до 15% від усіх звернень).Вирішення запитів та проблем клієнтів.Передача запитів для вирішення технічних та фінансових труднощів користувачів та отримання зворотного зв’язку для подальшої підтримки.Звітність про виявлені проблеми або помилки на підтримуваних ресурсах.Шукаємо кандидата, який:Володіє англійською мовою (на рівні В2 та вище);Знає ПК на рівні впевненого користувача;Має високорозвинені навички письмового та усного спілкування;Досвід роботи в сфері клієнтської підтримки буде перевагою.Ми пропонуємо:Віддалений формат роботи;Гнучкий графік 2/2: 2 дні з 8:00 до 20:00, 2 вихідні, а потім 2 дні з 20:00 до 8:00, 2 вихідні;Конкурентну заробітну плату + бонуси, стабільні виплати;Можливості для професійного росту та кар'єрного розвитку в компанії.15 робочих днів оплачуваної відпустки; Оплачувані лікарняні; Медичне страхування; Групові обговорення та індивідуальні сесії з психологом;Self-learning бібліотеку, доступ до платних курсів.Чекаємо на ваш відгук та будемо раді запросити Вас на співбесіду!