Огляд статистики зарплатні професії "Customer Service в Львові"

Explore the future of FinTech! With superb engineering, we help the finance industry to change just in one click! Join the global Intellias team to develop top-of-the-line solutions for the world’s leading FinTech companies.Project Overview: The client is a Swiss banking group, via their online financial platform and analysis & selection tools, they are active in trading in equities, funds, bonds, warrants, options & futures and cryptocurrencies. The bank also offers services designed specifically for asset managers and corporate clients. In addition, the bank offers forex platforms and services, robo-advisory, thematic trading certificates and portfolios as well as traditional banking services, including mortgages, savings accounts, and multi-currency credit cards.Responsibilities: Backend, Frontend, and Mobile testing for the Development team of 10 Engineers;Introduction of QA Automation practice to the team;Setting up QA processes and practices fitting the team and customer needs;Reporting project and quality progress, metrics;Help the Product Owner and Development team to create and organize the product backlog from a quality standpoint;Actively participate in the further development of project organization and improving project processes;Make sure quality standards and work procedures are kept;Preparing documentation and test reports;Performing pre/post-release testing.Requirements: 5+ years of professional experience in QA Automation of Microservices and supportive frameworks;Prior experience in Mobile testing and in Mobile automation;Strong skills in Java 8/11+ and OOP. Java 17 is a plus;Strong experience in the creation of automation frameworks from scratch;Deep understanding of design patterns and applying them to projects;Strong experience with continuous integration processes and tools;In-depth knowledge of test automation approaches and procedures;Experience of working with version control systems (e.g. GIT, SVN and others);Good Knowledge of SQL (PostgreSQL or similar);Good knowledge of different testing methods, techniques and types;Experience in Scrum processes establishment with further adjustments;Experience with testing cross-browsers — creating functional, boundary, edge, etc. test cases;Strong verbal and written communication skills;Knowledge utilizing Atlassian Suite (Jira/Confluence);Experience in API testing, GIT source control, Jenkins;Upper-intermediate/Advanced written and spoken English.Higher Education: Bachelor’s Degree/Master’s Degree.What it’s like to work at Intellias: At Intellias, where technology takes center stage, people always come before processes. We're dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.#LI-JP1

Who we needWho we needWe are looking for a talented Salesforce Administrator with 1.5+ years of experience to join our high-performing and highly visible Salesforce Team.RequirementsMust have1.5+ years of experience as a Salesforce AdministratorExperience with Sales Cloud, Validation Rules, Flows, Process Builder, Experience CloudAt least an Upper-Intermediate level of EnglishResponsibilitiesCollaborate with Consultants to understand business requirements and tailor the product to meet specific organizational needsCreate custom fields, automation, validation rules, and page layouts to optimize the product for efficient business processesImplement changes and enhancements to Salesforce configurations based on feedback and evolving business requirementsProvide technical support to Consultants and end-users for Salesforce-related queries, issues, and incidentsRespond to support tickets promptly and follow up on problem resolutionDevelop and maintain reports to provide real-time insights into business performanceTest new configurations and customizations to ensure they meet requirements and function as intendedManage user profiles, roles, and permissions to ensure that appropriate access levels are maintained for different usersAbout ProjectCustomerUS clientProductOur client is the world’s leading graph data platform. Client provides a graph database platform that enables organizations to unlock the business value of connections. It gives developers and data scientists the tools to quickly build today’s intelligent applications and machine learning workflows. The platform is available as a fully managed cloud service or self-hostedWork ScheduleFull-time work, schedule 16.00-24.00. Work in the Lviv/Kyiv office or full remote is availableInterview Stages1 — Call with the Recruiter2 — Technical interview with Recruiter and Salesforce Administrator3 — Client interviewOur BenefitsOpportunity to work with international clientsWork from anywhere (fully remotely or in our office) Paid vacations and sick leaves, additional days off, relocation bonusWellness: Medical insurance/sports compensation/health check-up+flu vaccination at your choiceEducation: regular tech talks, educational courses, paid certifications, English classesFun: own football team, budget for team lunches, branded giftsOne of the best IT employers in Lviv based on DOU rating

Lviv, UA Full-time on site or remoteAre you passionate about Coordination and Administration? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company. The role of the GM Executive is to ensure best in class service rendered by the IBS Global Mobility Services line in Manila by overseeing the end-to-end global mobility processes while ensuring 100% compliance to company policies You are: Experienced in coordinating global assignments in a multinational organization In-depth expertise in expatriate compensation, social security, taxation, payroll and immigration matters experienced in supporting clients in a client-facing role and / or client relationship management role in a large multinational organization.Able to work within tight deadlines.Proven experience in digital tools, in particular MS OfficeAble to work autonomously, make things happen, take ownership and initiative.English and French (advanced written and verbal); With you we will: Consultant and guide to internal clients on global mobility matters based on Nestlé's global assignment policies, cost effectiveness, compliance, and customer satisfaction.Ensure that services are rendered within appropriate timelines, that packages & conditions are well explained to the future expatriateWork in collaboration with internal & external stakeholders : ex. Paryoll, Immigration Team, relocation services provider, tax services provider.Work with all stakeholders and providers participating in the global mobility process to ensure efficiency throughout the global mobility process. Act as a point of escalation.Ensure that master data in all systems such as SAP, case management tool is maintained by IBS at the highest possible accuracy at any point of time.Ensure compliance of global mobility processesWhat’s in it for you: Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;Official employment;Personal & Professional development opportunitiesInternational environment and diverse team;Relocation package or possibility of distance workHow we will proceed: You send us your CV - We contact relevant applicants - Interview with a Recruiter - Interview with Hiring Team - Job Offer communication to the Finalist - First working day Sounds exciting? Submit your CV today!

Description: Customer is a US medical Company that is dedicated to transforming patient’s lives at scale by being the driving force to decentralize the delivery of safe care into their homes or other preferred sites of care.Project provides health systems with all that is needed to safely care for patients, including the clinical protocols, reimbursement model, platform technology, and fulfillment of all the clinical services required in the home through partners. Clinicians and patients broadly prefer this model over traditional care; both clinical and financial outcomes are improved as compared to traditional care.Requirements: Required:6+ years in IT.Experience with integration and understanding of building of APIs.Module Experience: FSM a must, HCLS a big plus.Practical experience with at least one high-level programming language.Experience with Web Technologies and JavaScript.Analytical thinking – ability to dissect customer issues and propose solutions.Ability to push a project forward towards successful completion.Team leading skills – manage junior team members.Understanding of database design and queries.Working experience in following areas is plus:Background in at least two of following areas: development, automation, integration, platform engineering, networking, cloud.Experience in healthcare domain. Responsibilities: You will be working on one of our development project in ServiceNow space.Customisation or development of enhancement requests for existing tools and processes.Work closely with vendor resources to meet development deadlines in case of larger projects.Work in an agile, collaborative manner and be adaptable to changing scenarios.Build technical solutions based on client’s needs and process requirements.Work closely with BA’s, Architects, Testing team and process teams.Support other less senior team members throughout the project lifecycle.Ability to challenge the ideas and solutions of others respectfully and accept criticism. What We Offer Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses.Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Job DescriptionSupporting in an administrative/reporting function providing information and support internally and externally.Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.Support focusing on new business, Pipeline, Leads, Registrations, Opportunity and Funnel management / maintenance and tracking.Sample Support – ordering, tracking and follow up.RFQ support – budgetary pricing, MOU, data support for annual RFQ and Revenue tracking support.Support of regional distribution branches with quote / registration follow up (connected to Design activities and most significant business opportunities)QualificationsDegree in business, marketing, finance or similar field.New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.Detail-oriented with analytical, organizational, and problem-solving skills.Self-starter and service orientated individual with a proactive approach.Ability to work in a fast-paced environment with a good resilience to stress.Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.Advanced command of English both spoken and written is a must.Experience in Semiconductor market would be a benefit.Company DescriptionRenesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world’s leading manufacturers of the electronics you rely on every day; you may not see our products, but they are all around you.

PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE AND BOOK OF BUSINESS!We are asset based 3PL USA logistics company which is a rapidly growing. We are looking to expand with experienced candidates that can be a part of a team atmosphere. This is not an entry level position and requires knowledge of the industry as well as a customer base to make an immediate impact. All other questions will be answered in the interview processResponsibilities:- Negotiate freight rates with customers and carriers- Handle day to day customer service responsibilities- Establish customer business and oversee account management processes- Upsell and retain customers- Build relationships with owner-operators to further service business as needed- Negotiate rates- Source carriers- Generate sales leads- Track load statusREQUIREMENTS- Freight Broker Experience 1 year is a must- Book of customers- Excellent negotiation and communication skills- Computer Skills- Understanding of DAT, other load boards, or additional pricing technologies- Basic understanding of how lanes fluctuate based upon seasonality and external eventsWe offer:- Remote work environment- Percentage-based salary- We provide you with all the needed software for workPLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE AND BOOK OF BUSINESS!Please email or text telegram +380960081934/+380954922487

Job DescriptionThis role is currently available in the following shift. Monday - Friday, 2 PM - 11 PM*if you are working evening shift (2pm to 11 pm) from the office, working hours are adjusted because of the curfew to 1pm-10pmNow we work from the safest place of our choosing (office or home), howeverwe treasure face-to-face communication and plan to get back to the offices as soon as we can.As a Customer Care Expert, you will be an integral part of Wix’s relationship with our users. You will serve as a subject matter expert and should have a technical savvy and true understanding of the Wix product offering. You will:Work with users to determine their  needs and help them reach their business goals and enhance their online presence.Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.Be an advocate for our technical products and services, being able to explain their functionality and valueRegularly converse with and support experienced Wix designers and agenciesDevelop expertise in Wix products and stay up to date with new features and improvements.Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.Analyze user behavior and relevance to determine their effect on user satisfaction.Qualifications:You are fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas).You are a customer service professional with at least 2 years of experience working in a client-facing role. You’re able to digest information quickly and relay it in an easily understandable way.You find meaning and pleasure in helping others succeed and are curious to know what really drives users. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself to high performance standards and work to improve constantly. You’re passionate about new technologies and always eager to learn more.You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.Bonus points if you have experience working for a tech or at an internet company!About the teamWe are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.About Wix:Wix makes it possible for anyone to succeed online. Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things. We're proud to be an equal opportunity employer.  Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

EvoPlay — міжнародна IT компанія, провідний розробник програмних продуктів та комплексних рішень для ігрової індустрії. У зв’язку з розширенням компанії у нас відкрито вакансію Customer Support Specialist зі знанням італійської мови. Даний спеціаліст працює у Департаменті підтримки користувачів контакт-центру компанії. Відповідає за віддалену взаємодію з користувачами, консультацію з питань технічної та фінансової частини продукту в телефонному режимі та через онлайн чат.Вимоги:Дуже високий рівень грамотності усної, письмової української та італійської мов;Знання ПК на рівні впевненого користувача;Вміння працювати з великими обсягами інформації та готовність навчатися;Комунікабельність;Усидчивість;Високий рівень самоорганізації;Досвід роботи в суміжних сферах буде перевагою.Обов’язки:Взаємодія з користувачами:надання кваліфіковано-консультаційної допомоги з технічної та фінансової частини продуктів переважно в телефонному режимі;ознайомлення користувачів з продуктами компанії, їх характеристиками, актуальними акціями та пропозиціями;Взаємодія з іншими департаментами компанії:передача запитів для вирішення технічних та фінансових труднощів користувачів, отримання зворотного зв’язку з метою подальшого інформування користувачів;інформування про виявлені проблеми або помилки на ресурсах, що підтримуються.Ми пропонуємо:Рівень заробітної плати вище ринкової, щомісячні бонуси за результатами роботи;Позмінний графік роботи: 2/2/2. 2 дні робочі (денна зміна), 2 вихідні, 2 дні робочі (нічна зміна), 7:00 — 19:00, 19:00 — 7:00;L&D центр з курсами для співробітників і ТОП менеджерів, програму ротації;self — learning бібліотеку, доступ до платних курсів;дисконтну програму Evoplay;групові обговорення і індивідуальні сесії з психологом. Надсилай резюме, чекаємо тебе в нашій команді!

EvoPlay — міжнародна IT компанія, провідний розробник програмних продуктів та комплексних рішень для ігрової індустрії. У зв’язку з розширенням компанії у нас відкрито вакансію Customer Support Specialist зі знанням німецької мови. Даний спеціаліст працює у Департаменті підтримки користувачів контакт-центру компанії. Відповідає за віддалену взаємодію з користувачами, консультацію з питань технічної та фінансової частини продукту в телефонному режимі та через онлайн чат.Вимоги:Дуже високий рівень грамотності усної, письмової української та німецької мов;Знання ПК на рівні впевненого користувача;Вміння працювати з великими обсягами інформації та готовність навчатися;Комунікабельність;Усидчивість;Високий рівень самоорганізації;Досвід роботи в суміжних сферах буде перевагою.Обов’язки:Взаємодія з користувачами:надання кваліфіковано-консультаційної допомоги з технічної та фінансової частини продуктів переважно в телефонному режимі;ознайомлення користувачів з продуктами компанії, їх характеристиками, актуальними акціями та пропозиціями;Взаємодія з іншими департаментами компанії:передача запитів для вирішення технічних та фінансових труднощів користувачів, отримання зворотного зв’язку з метою подальшого інформування користувачів;інформування про виявлені проблеми або помилки на ресурсах, що підтримуються.Ми пропонуємо:Рівень заробітної плати вище ринкової, щомісячні бонуси за результатами роботи;Позмінний графік роботи: 2/2/2. 2 дні робочі (денна зміна), 2 вихідні, 2 дні робочі (нічна зміна), 7:00 — 19:00, 19:00 — 7:00;L&D центр з курсами для співробітників і ТОП менеджерів, програму ротації;self — learning бібліотеку, доступ до платних курсів;дисконтну програму Evoplay;групові обговорення і індивідуальні сесії з психологом. Надсилай резюме, чекаємо тебе в нашій команді!

Сервіс бронювання автобусних квитків KoloBus відкриває набір на позицію "Менеджер з продажу, Сustomer support, Оператор телефонних продажів автобусних квитків" послуг по бронюванню автобусних квитків.Обов'язки:Консультація зацікавлених клієнтів у телефонному режимі, в соц. мережах та корпоративних месенджерах;Виявляти потреби клієнтів та допомагати у бронюванні квитка на автобус, допомагати з питаннями, які виникають у пасажирів, забезпечуючи високу якість обслуговування;Робота з CRM-системою, IP-телефонією.Вимоги:Високі комунікативні та переговорні навички;Грамотна мова і вільне володіння українською мовою;Досвід роботи як customer support або досвід у сфері бронювання автобусних квитків буде плюсом;Впевнений користувач ПК.Ми пропонуємо:Заробітна плата, яка складається з фіксованої частини та % від продажу;     Позмінний графік з 9 по 16 або з 16 по 21 (черговий);Дистанційна робота з будь-якого куточку світу. Від вас лише ПК, інтернет і гарнітура;Можливість офіційного працевлаштування;Повне та всебічне навчання;Дружній колектив та корпоративні заходи;Знижки на автобусні квитки для працівників;Найкращу команду, де панує атмосфера турботи та підтримки та з якою можна вчитись і розвиватись щодня.Бажаєте стати частиною нашої команди? Ну, не зволікайте, а прямо зараз надсилайте резюме на Відправити резюме

WHO WE ARE Hi, we’re BetCare.Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.Our team members' strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.?WHO WE ARE LOOKING FOR We are looking for Customer Service Agents with a high level of English and German to join our international team and add more diversity to the mix. We don’t care about your background — you are yours, as they say — though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, the ability to multitask and think on your feet whilst calmly handling customer queries with a smile.MAIN RESPONSIBILITIES- To provide top-notch customer service to the players in chat and email communications to ensure their satisfaction (no calls).- To report on common issues and flag anything urgent.- To approach customers proactively about the selected promotions.- To support with some translations as our "go-to" native speaker.A FEW MUSTS- Be fluent in written English and German.- Be interested in learning about iGaming and increasing your tech knowledge.- Be available to work different shiftsWHAT WE OFFER Fully remote work. In case you are Lviv based — ability to attend the office (which is absolutely pet-friendly ).Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).Diverse paid times off.Presents and bonuses from the company.Full training and mentorship during the probation are provided, so experience in the domain is not required (but is a definite plus for you). WE VALUE respect, transparency, commitment, responsibility, attention to detail, and fun. WE DESPISE dishonesty in any form, exaggerated snobbism, and unprofessional work ethics. Can you relate to this? If your answer is «Hell Yes» go ahead and apply!

ELEKS is looking for a Product Implementation Analyst for Doctor ELEKS in Lviv.ABOUT PROJECTDoctor ELEKS is a smart medical information system that allows healthcare organizations to deliver improved patient care at a lowered cost by automating and streamlining complex operating processes and clinical data management practices.The mission of the product is to accelerate the quality and value of health care service delivery.REQUIREMENTSUnderstanding how relational databases workBasic skills in MS SQL Server DBMSBasic skills in working with SQL Server Management Studio (users/accesses)Confident skills in writing T-SQL code:understanding the application of database objectsunderstanding the logic of work and building a database queryunderstanding of the construction of procedures/viewsworking with data (sampling, updating, deleting, filtering, sorting)Understanding database processes – backup/restore/shrinkBasic skills in working with OS Windows Server and OS WindowsPre-Intermediate level of EnglishWILL BE A PLUSBachelor’s degree or higher in Computer Engineering or completed IT coursesThe ability to see the overall picture, correctly plan the approach to workAbility to work independently and self-organizedAbility to think analytically and develop solutions that meet customer needsPlanning, organization and time management skillsPurposefulnessRESPONSIBILITIESImplementation of the “Doctor Eleks” product at the client (direct work with the client, analysis of the client’s business process, deployment of the “Doctor Eleks” MIS product, customization of the MIS functionality to the client’s needs and processes)Support of existing MIS installations of customers (execution of customer tasks, customer support in chats, updates of MIS)Filling the MIS database for the client (document templates (in the template designer), reporting, and other data required for MIS operation)MIS testing before releases (Testing according to the test plan and test cases of the MIS functionality)Write/maintain existing t-sql code (procedures for reports or custom processes, view)Writing instructions and descriptions of new/existing MIS functionalityTraining clients to work with MIS (online/offline)Possible business trips to the client (start of the client’s work with MIS, at the client’s facility)What will you get with ELEKSCompetitive Social packageClose cooperation with a customerChallenging tasksCompetence developmentTeam of professionalsDynamic environment with low level of bureaucracyMedical insuranceABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Description: GlobalLogic Ukraine is inviting a Embedded C Developers to join its Lviv office.Customer is one of the biggest enterprise construction tools producer. They want to extend thier market with new functional and HW solutions.As a developer you will implement new and support existing of embedded system libraries, create integrated automatic hardware-in-the-loop testing systems to leverage production code quality.Requirements: We are looking for Embedded Software Developer (Trainee) to Lviv office who would like to:Get experience with embedded SW development for the microcontrollersIncrease theoretical and practical knowledge of C programming languageUnderstand and get practices of modern approach of the integration testing for the complete SW application on electronic deviceKey skills:C programming languageIntermediate English level would be niceBasic understanding of the Microcontrollers(MCU) and Digital/Analog electronicsNice to have:Version control systemsExperience with ARM Cortex-M based MCUsGood knowledge and work experience with Embedded interfaces (SPI, UART, CAN, I2C, RS485…)Knowledge of the real-time operating systems/MultithreadingUnderstanding of the Continuous Integration (CI) and either Continuous Delivery or Continuous Deployment (CD) of the software development process Responsibilities: Design, implement new features using C languageDevelop parts of embedded tool software acording to provided requirementsUpdate/maintenance of existing softwareDesign and implement software for the Unit and Acceptance testingDaily communication with customer#LI-ZK1 #LI-Onsite What We Offer Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses.Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Our client - a new Silicon Valley based profitable B2C product startup building innovative mobile solutions for the planet, is now looking for a Customer Service Lead . Location: Ukraine Type: Remote, Full-time Start date: ASAP About project and position: Based in Silicon Valley and backed by top-tier VCs is a new mobile innovator delivering exciting new products for consumers across the planet. The company has a flagship VPN application that drives ~10M MAUs. There are others in the portfolio as well as others in development. About Role: We're seeking a Customer Service Lead to elevate the customer support framework for both the company's mobile and desktop applications. If you're passionate about improving the customer experience and can connect users with product or engineering teams, we want to hear from you. Responsibilities include but are not limited to: Collaborate closely with technical and product teams to enhance product capabilities, including logging and troubleshooting features. Act as a liaison between customer support, product, and engineering teams to ensure effective knowledge sharing and issue resolution. Define and track customer success KPIs to drive continuous improvement in support outcomes. Oversee daily support operations, including ticket resolution and team guidance, while maintaining a hands-on approach to customer inquiries. Compile and deliver regular reports on support metrics and performance. Requirements: Experience in consumer mobile and web software products, with familiarity with Windows products as a plus. Proficiency in managing customer support platforms like Zendesk or similar environments. Demonstrated ability to work collaboratively with technology teams to improve troubleshooting processes and implement automation. Strong communication skills to convey technical concepts effectively to both technical and non-technical audiences. Prior experience in technical troubleshooting and issue triaging. English - Upper Intermediate+ What's the point? Opportunity to lead and innovate within a dynamic customer support environment. Collaborative culture that values continuous learning and professional growth. Impactful role with direct influence on product improvement and customer satisfaction.

Job Description This role is currently available in the following shift.  Monday - Friday, 2 PM - 11 PM *if you are working evening shift (2 PM to 11 PM) from the office, working hours are adjusted because of the curfew to 1 PM-10 PM Work with users to determine their  needs and help them reach their business goals and enhance their online presence. Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users. Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate. Be an advocate for our technical products and services, being able to explain their functionality and value Develop expertise in Wix products and stay up to date with new features and improvements. Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps. Analyze user behavior and relevance to determine their effect on user satisfaction. Qualifications You are fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas). You are a customer service professional with at least 1 year of experience working in a client-facing role.  You’re able to digest information quickly and relay it in an easily understandable way. You find meaning and pleasure in helping others succeed and are curious to know what really drives users.  You have strong critical thinking skills and are confident about taking responsibility and ownership.  You hold yourself to high performance standards and work to improve constantly.  You’re passionate about new technologies and always eager to learn more. You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.  You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests. Bonus points if you have experience working for a tech or at an internet company! Additional Information Wix’s Customer Care group. We use our unique understanding of Wix products to provide support to over 220 million users via phone, chat, and email. We’re responsible for collecting valuable user feedback to improve Wix products, and we play a vital part in moving the company forward. We work in a professional and friendly atmosphere where everyone has the chance to express their creativity and never stop learning. Working Shift: Monday - Friday, 2 PM- 11 PM. *if you are working from the office, working hours are adjusted because of the curfew to 1 PM - 10 PM. We treasure face-to-face communication and plan to get back to the office located in Kyiv and Lviv as soon as we can but for now, we work from the safest place of our choosing (office or home).

Are you passionate about technology and eager to play a pivotal role in building high-performing tech teams? Join our team as a Junior Talent Acquisition Specialist and embark on a journey to uncover top talent within the IT industry. If you possess exceptional communication skills, a background in customer support, and a desire to immerse yourself in the world of technology, we want to hear from you. About Us: At Outstaff Your Team, we specialize in scaling tech teams for ambitious startups and leading tech companies globally. Our collaborative and supportive environment fosters growth and innovation, making us a trailblazer in tech talent acquisition. What You Will Do: Utilize our extensive CV database and external sources to identify and engage with top technical talent, focusing on various technology stacks and profiles. Collaborate closely with Hiring Specialists to understand hiring needs and priorities, providing them with a pipeline of qualified candidates. Act as a liaison between candidates and Hiring Specialists, facilitating communication and scheduling interviews. Evaluate candidate skills and fit for specific roles, providing valuable insights and recommendations to Hiring Specialists. Stay updated on industry trends and market insights to inform sourcing strategies and enhance candidate engagement. Serve as a brand ambassador, promoting our employer brand and values to prospective candidates. Requirements What We're Looking For: 1+ year of experience in a role involving customer support, with a strong understanding of customer interaction dynamics. Excellent communication skills, with fluency in both written and spoken Ukrainian and English (C1+). Passion for technology and a desire to further develop in the IT industry. Strong organizational skills and the ability to manage multiple tasks and priorities effectively. Ability to work both independently and collaboratively as part of a team. Knowledge of technology stacks used by different developers would be a definite advantage. Would Be a Plus: Hands-on experience with Applicant Tracking Systems (ATS) or other recruitment workflow tools. A proactive and resourceful mindset, with the ability to adapt to changing priorities and requirements. A keen interest in exploring and understanding various technology stacks and developer profiles. Good sense of humor Benefits We Offer: Remote work opportunity within Ukraine or a similar time zone, providing flexibility and work-life balance. Competitive monthly compensation in USD. Opportunity for professional and financial growth within a supportive and inclusive environment. Paid intensive training and trial period to help you succeed in your role (the role does not include conducting interviews as responsibilities). Great management with no bureaucracy. Outstaff Your Team Medical Policy.

Job DescriptionTo support the global HR Systems team with different activities, including managing the HR Systems inbox, configuring, and testing system improvements within Success Factors, providing reports to the business and supporting other system activities and HR projects. Manage the HR Systems inbox, respond to queries and investigate potential causes of issues within our HR Systems. Provide regular reports to the business. Provide support to the end users of reports. Participate in testing of system improvements and other related projects: extensive testing of different scenarios and recording results (changes to the business rules, time off improvements, new functionalities, notifications, etc.), feedback on potential issues, document findings. Provide updates on the issue resolution progress in the weekly HR Systems and IT meeting. Support and participate in any HR system projects. Conduct data quality checks. QualificationsSuccess Factors configration experience.Intermediate level Microsoft Office skills (including MS Outlook, MS PowerPoint, MS Word and MS Excel). Strong organization and prioritization skills. Strong attention to detail. Good written and spoken English. Team player and self-motivated. Strong interpersonal skills and ability to build professional relationships. Proactive and positive attitude. Customer service focus. Delivery oriented, ability to meet deadlines and manage expectations. Company DescriptionRenesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world’s leading manufacturers of the electronics you rely on every day; you may not see our products, but they are all around you.

Job Description To support the global HR Systems team with different activities, including managing the HR Systems inbox, configuring, and testing system improvements within Success Factors, providing reports to the business and supporting other system activities and HR projects.  Manage the HR Systems inbox, respond to queries and investigate potential causes of issues within our HR Systems.  Provide regular reports to the business.  Provide support to the end users of reports.  Participate in testing of system improvements and other related projects: extensive testing of different scenarios and recording results (changes to the business rules, time off improvements, new functionalities, notifications, etc.), feedback on potential issues, document findings.  Provide updates on the issue resolution progress in the weekly HR Systems and IT meeting.  Support and participate in any HR system projects.   Conduct data quality checks.  Qualifications Success Factors configration experience. Intermediate level Microsoft Office skills (including MS Outlook, MS PowerPoint, MS Word and MS Excel).  Strong organization and prioritization skills.  Strong attention to detail.  Good written and spoken English.  Team player and self-motivated.  Strong interpersonal skills and ability to build professional relationships.  Proactive and positive attitude.  Customer service focus.  Delivery oriented, ability to meet deadlines and manage expectations.  Additional Information Friendly and highly professional team; Corporate lunch (once a week); 28 calendar days paid vacation; Medical insurance; English classes; Flexible working hours; Professional & personal growth. Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at www.renesas.com .  Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders. Renesas Electronics is an equal opportunity and affirmative action employer, committed to  supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our  Diversity & Inclusion Statement .

About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for the Track & Trace Representative to the logistics platform for the built world. Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials. Key Responsibilities: Monitoring Shipments: Utilize tracking systems and software to monitor the progress of shipments in real-time. Identify any delays, exceptions, or potential issues that may impact delivery schedules. Communication: Maintain regular communication with carriers, drivers, and internal teams to obtain status updates on shipments. Provide timely and accurate information to customers regarding the whereabouts of their freight and estimated delivery times. Issue Resolution: Proactively identify and address any issues or discrepancies related to shipment tracking. Work collaboratively with carriers and internal departments to resolve problems and minimize disruptions to the transportation process. Customer Support: Serve as the primary point of contact for customer inquiries regarding shipment status and tracking updates. Provide exceptional customer service by responding promptly to inquiries and addressing concerns effectively. Documentation: Maintain accurate records of shipment status, including tracking information, delivery confirmations, and any relevant documentation. Ensure compliance with company policies and regulatory requirements. Escalation Management: Escalate any critical issues or emergencies to appropriate personnel for immediate resolution. Keep stakeholders informed of significant developments and ensure transparency throughout the tracking process. Process Improvement: Identify opportunities to streamline tracking processes and improve efficiency. Collaborate with cross-functional teams to implement enhancements and best practices for tracking and tracing shipments. Working conditions: Working schedule: Shift: Mon - Fri 8 am - 5 pm EST / Mon - Fri 10:00am-7:00pm EST A supportive team Competitive Salary in USD Office mode of work 10+ business days of paid time off English courses Equipment provided Fragrant coffee from the barista in the office 1+ years of experience in the customer support field English level - upper-intermediate or higher Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment Expert knowledge of team members' roles and responsibilities Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within company, and support a team environment Must possess strong organizational and time management skills to meet department goals and deadlines Must be punctual and have excellent attendance

About us: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for the Track & Trace Representative to the logistics platform for the built world. Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.Key Responsibilities:Monitoring Shipments: Utilize tracking systems and software to monitor the progress of shipments in real-time. Identify any delays, exceptions, or potential issues that may impact delivery schedules.Communication: Maintain regular communication with carriers, drivers, and internal teams to obtain status updates on shipments. Provide timely and accurate information to customers regarding the whereabouts of their freight and estimated delivery times.Issue Resolution: Proactively identify and address any issues or discrepancies related to shipment tracking. Work collaboratively with carriers and internal departments to resolve problems and minimize disruptions to the transportation process.Customer Support: Serve as the primary point of contact for customer inquiries regarding shipment status and tracking updates. Provide exceptional customer service by responding promptly to inquiries and addressing concerns effectively.Documentation: Maintain accurate records of shipment status, including tracking information, delivery confirmations, and any relevant documentation. Ensure compliance with company policies and regulatory requirements.Escalation Management: Escalate any critical issues or emergencies to appropriate personnel for immediate resolution. Keep stakeholders informed of significant developments and ensure transparency throughout the tracking process.Process Improvement: Identify opportunities to streamline tracking processes and improve efficiency. Collaborate with cross-functional teams to implement enhancements and best practices for tracking and tracing shipments.Working conditions:Working schedule:Shift: Mon - Fri 8 am - 5 pm EST / Mon - Fri 10:00am-7:00pm ESTA supportive teamCompetitive Salary in USDOffice mode of work10+ business days of paid time offEnglish coursesEquipment providedFragrant coffee from the barista in the office1+ years of experience in the customer support fieldEnglish level - upper-intermediate or higherProficient in Microsoft Office (Outlook, Excel, Word) and use of office equipmentExpert knowledge of team members' roles and responsibilitiesAbility to communicate effectively verbally and in writing, maintain cooperative effective working relationships within company, and support a team environmentMust possess strong organizational and time management skills to meet department goals and deadlinesMust be punctual and have excellent attendance