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Старший/-а асистент/-ка проекту, (Senior Project Assistant ((NFI and CP Partners Contract Management))) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Ужгород, Закарпатская область
Classification: General Service Staff, Grade G6Type of Appointment: Special Short-Term, Nine months with thepossibility of extensionClosing Date: 24 April 2023Context:In summary, according to OCHA reports, with the scale and direction of the ongoing military operation, 18 million people are projected to become affected, including up to 6.7 million people projected to be newly internally displaced. Of the affected population, 12 million people are expected to need humanitarian assistance, and 6 million with the most urgent humanitarian needs – including shelter, water, sanitation, hygiene services and basic non-food items.IOM is rapidly scaling up Non-Food Item (NFI) distribution Shelter and Water Sanitation and Hygiene (WASH) responses capacity in the country. Proposed intervention for NFI and Common Pipeline include direct and indirect responses, assessment, monitoring, procurement, transportation, warehousing, and distribution of critical relief supplies on behalf of IOM relevant program units.Under the overall supervision of the Chief of Mission and the Programme Officer (NFI/Common Pipeline), and the direct supervision of the Common Pipeline Officer (NFI), the successful candidate will support to ensure the timely provision of key relief supplies to conflict-affected populations, including internally displaced population, returnees and affected host communities in Ukraine through NFI distribution modalities. Core Functions / Responsibilities:Under the supervision of Common Pipeline Officer (NFI), and in coordination with IOM Ukraine Supply Chain unit, serves as the focal point for the overall NFI supplies management, which includes the procurement, transportation, preposition and supplies replenishment related activities, Tracks and process supplies requests for IOM direct distribution and Common Pipeline program and coordinates sufficient availability of non-food items at the warehouses for contingency and/or distribution. In close coordination with Programme Officer (NFI/Common Pipeline) and Common Pipeline Officer (NFI), raises and tracks all NFI purchase requests, follow up the procurement progress with Supply Chain unit, records all raised purchase orders and items unit monitor items unit cost and communicates any gaps or underspent procurement balance. Monitors and closely follow up the procured items’ delivery process with Supply Chain unit to ensure all are received as per each project workplan. In coordination with Supply Chain Unit, plans and organizes transportation of supplies to preposition locations and/or distribution locations. Produce NFI and Common Pipeline stock report, including receiving and delivery reports, ensures maintenance of relevant documentation and adequate information sharing internally and externally. Produces weekly progress reports, provides accurate data analysis and related updates, and share with the team; Supports NFI and Common Pipeline contingency stock planning and processes timely replenishment of supplies in each IOM key hubs in Ukraine Supports in the technical evaluation of supplies specification, quality control, and contributes to development and/or updating supplies catalogue. Contributes to staff and/or partners capacity building sessions in terms of supply chain management. Undertake warehouse monitoring visits and liaise with counterparts as per program requirements. Represents NFI and Common Pipeline unit in internal IOM Supply Chain Coordination meetings and/or Logistic Cluster meetings. Provides the minutes of meetings for NFI and Common Pipeline unit reference. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationBachelor’s degree in international relations, Information Sciences, Economic or related field from an accredited academic institution with four years of relevant professional experience; or High Scholl Diploma/Certificate in the above fields with six years of relevant professional experience.ExperienceExperience in supply chain operations, logistic, warehousing, supplies management and other relevant field. Experience in emergency, project implementation and management including project monitoring, distribution, field assessment, monitoring and reporting. Experience in NFI Common Pipeline programming in emergency humanitarian response is an advantage. Experience in humanitarian responses supply management including tracking of purchase requests, supply movement monitoring, and reporting. Excellent communication skills, ability to coordinate and corresponds in a clear and concise manner; Ability to complete tasks in a timely and accurate manner; Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds; Ability to work under pressure and analyse rationally; Good level of computer literacy, including EXCEL, MS WORD, MS TEAMS, OUTLOOK, Power BI, etc. Required high attention to details. Strong reporting and database managementLanguagesFluency in English and Ukrainian (oral and written).OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 24 April 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.Posting period:From 14.04.2023 to 24.04.2023
Національний/-а Керівник/-ця з Інформаційного Менеджменту - National IM (Information Management) Officer - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Київ
Open to Internal and External Candidates Position Title: National IM (Information Management) OfficerDuty Station: Kyiv, UkraineClassification: National Officer, Level: NO-AType of Appointment: Fixed-term, one year with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 22 May 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Chief of Mission (CoM) and Programme Coordinator (Partnerships and Programme Development), and the direct supervision of the Information Management Officer within the Programme Support Unit (PSU), and in coordination with programming units, the National Information Management Officer will support the implementation and coordination of Information Management systems, commitments and support across programming units for IOM Ukraine.Core Functions / Responsibilities:Participate in the design and implementation of all IOM Ukraine integrated mechanisms for data gathering and information management (IM) across all activities, including the PDMS. Monitor data collection processes and data management activities including collecting, encoding, storing, processing and transferring data as required. Participate in analysis of the data and information and prepare internal progress reports as requested by management. Support programming teams to implement and correctly use all IM systems including through trouble shooting, providing guidance, advice and running training and capacity development sessions Participate in the design, development, and maintenance of systems required for geodatabases and other spatial data infrastructures for better information management, including data collection activities, data analysis and processing, and production of various types of information products. Support timely preparation and generation of local level information products, and support information sharing and dissemination to all relevant channels, including to inter alia, internally, Clusters, OCHA, IOM HQ etc. Participate in developing and enhancing integrated methodologies for data collection and information packing as required and needed by IOM Ukraine programming teams. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationMaster’s degree in Information Management, Geography, Computer Science, Media or Social Sciences or a related field from an accredited academic institution; or University degree in the above fields with two years of relevant professional experienceExperienceExperience in IM, emergency humanitarian operations; management and coordination of information flows, data management including collection, storing, processing, and analysing data to generate information products; In-depth knowledge of the latest technological developments in information technology and information system; Experience in advanced data visualization and information design skills. Demonstrated ability for leadership; Proven skills to analyse statistical information; Ability to formulate IM-related technical requirements and Operating Procedures; Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa; Ability to compile and holistically analyse diverse datasets; Experience with handling confidential data; Demonstrated team-building skills; Demonstrated understanding of different data collection methodologies; Knowledge and understanding of relational data theoryLanguagesFluency in English and Ukrainian.CompetenciesThe incumbent is expected to demonstrate the following values and competencies:ValuesInclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Core Competencies – behavioural indicatorsTeamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications on IOM Personal History Form to [email protected]  by 22 May 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.
Асистент/-ка Адміністрації - Administrative Assistant (Fleet and Facilities Management) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Дніпро (Дніпропетровськ), Днепропетровская область
Open to Internal and External Candidates Position Title: Administrative Assistant (Fleet and Facilities Management)Duty Station: Dnipro, UkraineClassification: General Service Staff, Grade G5Type of Appointment: Special Short-Term, Nine months with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 06 June 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:Under the overall supervision of the Senior Resource Management Officer, the direct supervision of Resources Management Officer and in coordination with the RMU and Amin Officer (Fleet and Facilities), the Administrative Assistant (Fleet and Facilities Management) will be responsible for deliverables outlined in the following sections:Core Functions / Responsibilities:Record-keepingEnsure vehicle log books are maintained and trips recorded as per tasking and movement. Maintain a consolidated record/database with service history of vehicles, including periodic maintenance and inspection. Ensure all related documentation for vehicles is up to date including registration, insurance and tracking services.  Ensure fuel consumption and records are maintained and cross-checked against those of service provider. Maintain close coordination with operations staff in  to update centralized records.Vehicle maintenanceEnsure vehicles are serviced and cleaned to highest standard and operational at all times. Ensure periodic maintenance is scheduled and carried out, including change of lubricants, tyres, etc. as per the operational guidelines of the vehicle manufacturer. For en-route or un-expected breakdown, ensure alternate arrangements are in place for vehicle recovery, repair and passenger transfer/transportation to destination.  Ensure vehicle interiors and exteriors are maintained to highest standard.   Roster managementDevelop and circulate weekly/daily trip tasking to drivers in line with manifests received, and regularly report to operations staff in Amman. The roster is to consider night, weekends and holiday movements to ensure operations are not affected. Ensure drivers are trained on road regulations and organizational policy to ensure highway codes are respected and highest standard of service is provided to users/passengers. Vehicle operationEnsure all vehicles are road worthy, and oversee daily checks and inspections. Ensure any incidents are recorded and reported to the manager and as per IOM policy and procedures.Health and safetyOrganize routine checks of all safety equipment/accessories to ensure they are operational/functional at all times, including seat belts, fire extinguishers, first aid kits, etc. and any relevant security equipment as required.  Coordinate with IOM Security Unit on development of safety and security procedures for incident reporting and troubleshooting. Ensure drivers are trained and informed on incident handling procedures, including for accidents and breakdowns en-route. In coordination with operations staff and Human Resource Unit in Amman, ensure timely completion of periodical medical examination by all IOM drivers in the duty station. Administration and procurementEnsure all vehicles carry supplies such as water, garbage/vomit bags, hand sanitizers, etc. Liaise with operations staff in Amman to ensure contracts for maintenance, service, insurance and registration are established/renewed as per IOM procurement policy and procedures. Develop and maintain a log for supplies, and liaise with operations staff in Amman for timely replenishment.FinanceCoordinate with operations staff in Amman to ensure a minimum amount of petty cash is available to cover costs beyond the service agreements at all times. Report any expenses under the operational advance to operations staff in Amman for settlement with finance on periodic basis.GeneralProvide feedback on the drivers’ performance. Provide inputs and recommendations for improvement of the fleet management.  Perform other functions as may me assigned.Required Qualifications and ExperienceEducationHigh school Diploma with at least five years of relevant work experienceorBachelor’s Degree (preferably in Economics, Finance or Accounting) from an accredited academic institution with at least three years of relevant work experienceExperienceExperience in Finance and/or Accounting, preferably with international organizations; Knowledge of IPSAS and SAP/PRISM a distinct advantage; High level of computer literacy, in particular, experience in computerized accounting systems and software. Good knowledge of MS Office specifically Excel.LanguagesFluency in English, Ukrainian is required.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 6 June 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.
Асистент/-ка Проєкту / (Project Assistant (Data Management, Housing/Shelter)) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Київ
Open to Internal and External Candidates Position Title: Project Assistant (Data Management, Housing/Shelter)Duty Station: Kyiv, UkraineClassification: General Service Staff, Grade G4Type of Appointment: Fixed Term, one year with the possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 10 July 2023 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:The International Organization for Migration (IOM) is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to governments, migrants, and host communities through a wide range of sustainable solutions contributing to support populations affected by forced migration and improve living conditions of Internally Displaced Persons (IDPs).Under the overall supervision of the Chief of Mission and Programme Coordinator (Shelter and Housing), the direct supervision of Information Management and GIS Officer, in close coordination with Shelter and Housing Unit and other units’ Information Management Teams, the successful candidate will provide support to the implementation of IOM Ukraine’s efforts to increase community resilience and cohesion in. The incumbent will be responsible for monitoring the unit activities regarding data collection/management, cleaning data, and providing guidance to relevant colleagues in different hubs. S/he will support the unit and the supervisor regarding data management and reporting needs. Core Functions / Responsibilities:Provide support to Activity Reporting Tool (ART) through data cleaning and datasets preparation. Support the delivery of training on data collection and data management on ART and other integrated information management systems. Assist Information Management (IM) and GIS Officer with preparing draft reports for IOM internal reporting through PDMS, donor reporting, cluster reporting, etc. Support with activity mapping for the Shelter and Housing Unit to highlight coverage, gaps, and needs by overlaying vulnerability information. Contribute to inputs/notes for sitreps, address data requests and maintain relevant datasets updated, and coordinate with IM/Data Management counterparts at IOM as may be needed. Support strengthening existing monitoring and reporting mechanisms to improve data collection tools and analysis. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school diploma/certificate or equivalent with at least four years of relevant work experience;ORBachelor’s degree or equivalent in Computer Science/ Geographic Information Systems/ Geography/mathematics or relevant area from an accredited academic with 2 years of relevant experience. ExperienceExperience in the management and coordination of information flows, and data management, including collection, storing, processing and analysing data to generate information products; In-depth knowledge of the latest technological developments in information technology and information system; Experience with handling confidential data and personal data; Experience in carrying out user needs analysis and scoping for the development of databases; Previous experience in conflict/post-conflict areas is desirable. Proven skills in analyse statistical information; Ability to formulate IM-related technical requirements and Standard Operating Procedures; Ability to translate planning specifications into technical briefs for data capture and analysis, and vice-versa; Ability to compile and holistically analyse diverse datasets; Team-building and information management skills; Demonstrated understanding of different data collection methodologies; Understanding of relational data theory; Advanced data visualisation and information design skills.SkillsAdvanced data visualisation and information design skills; Advanced Power Query, Power Apps, and MS Excel skills; Experience using data visualisation and design tools such as Power BI and Adobe Illustrator/Photoshop; Kobo toolbox, Survey123 or ODK design and implementation for data collection; and, Photoshop editing for the development of infographics.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.How to apply:Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 10 July 2023 the latest, referring to this advertisement in the subject line of your message.Only shortlisted candidates will be contacted.
Асистент/-ка Проєкту/ (Project Assistant, Case Management, Program Access and Scheduling) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Варшава
Vacancy Notice Open to Internal and External Candidates Vacancy Number: PLVN 23 033_05Position Title: Project Assistant, Case Management, Program Access and SchedulingDuty Station: Warsaw, PolandClassification: General Service Staff, Grade G4Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 10 August 2023Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants. IOM has been active in Poland since 2002 under an agreement with the Polish government and conducts various migration programs, including activities supporting the integration of male and female migrants into Polish society. IOM in Poland implements projects aimed at the private sector to promote ethical recruitment, respect for the rights of migrants and migrant women as well as the elimination of forced labour from value chains and the prevention of human trafficking.IOM is committed to a diverse and inclusive work environment. Internal candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Context:The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Management Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.Under the general supervision of the Project Coordinator, Case Management, RSC Eurasia, the direct supervision of the Project Associate, Case Management, RSC Eurasia, and with monitoring and guidance from the Project Focal Point, Case Management, RSC Eurasia the Project Assistant is responsible for undertaking case management activities, with the following duties and responsibilities.Required Qualifications and ExperienceEducationSecondary education with four years of working experience; Bachelor`s degree from an accredited academic institution with two years of relevant professional experience.ExperienceExperience in administrative work; Experience in clerical support and analytical tasks;SkillsThorough knowledge of English. Excellent computer skills - Word, Excel, and other Office applications. Strong interpersonal and communication skills. Attention to detail and ability to organize. Ability to work under pressure with minimum supervisionOther:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, residency verification, visa, and authorizations by the concerned Government, where applicable. How to apply:Interested candidates can submit their application:By clicking on APPLY on Impactpool https://www.impactpool.org/jobs/972848 OR By sending a CV and a completed Personal History Form (four pages) in English to: Відправити резюме , specifying the vacancy reference number and full name in the subject line (e.g., “PLVN 2023 01 – Jane SMITH”.Due to the volume of applications received, IOM Poland cannot respond to all inquiries about the application status and will only contact shortlisted candidates.
Спеціаліст/-ка Проєкту/ (Project Associate, Case Management, Program Access and Scheduling) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Варшава
Classification: General Service Staff, Grade G7Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date : 11 August 2023Context:Core Functions / Responsibilities:Supervise up to two teams of RSC Eurasia staff members undertaking case management activities in an assigned area or areas, such as file integrity, program access, pre- screening, field team, adjudications support, scheduling or pre-departure services, including overseeing staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of case management activities. Oversee the efficient and effective management of refugee case files and medical records, including, if assigned, the creation of new case files, the distribution, return and re-filing of case files, the file tracking system, and file scanning and/or travel packet creation. Ensure the file tracking system is utilized according to established guidelines. Liaise with other units to ensure open communication and satisfaction with file integrity services. Oversee refugee interviews, if assigned, ensuring appropriate interview techniques are utilized, refugee applicants are treated with dignity and respect, form fill and casework procedures are followed, data is entered and verified correctly, and that other work performed in relation to files is carried out in accordance with established Standard Operating Procedures (SOPs). As needed, arrange for team members to undertake duty travel. Liaise with other units to ensure open communication and satisfaction in relation to the work performed by team members conducting refugee interviews.In relation to the adjudication of refugee case files, liaise with US Citizenship and Immigration Services (USCIS) team leaders to ensure they are able to carry out their work in a manner consistent with their established schedules and guidelines. Supervise team members providing support to USCIS officers and overseeing daily adjudications activities, the distribution of adjudications work to team members, the delivery of briefings for refugee applicants, interpretation during interviews, data entry, logistical support and notifications to refugees of their results. Ensure START is updated in a timely and effective manner with such content as refugee application data, biographical and other sensitive information such as interview dates, USCIS interview and fingerprint results, medical data and resettlement location preferences, and supervise processes being carried out within and between units, such as program access verification, security checks and assurances. Utilizing reports, oversee regular QC of case files and data in START to ensure the accuracy of all case information, the RSC’s compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed. Proactively address backlogs or pipeline issues in coordination with RSC management. Liaise with other teams and units in RSC Eurasia and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare unit statistics and report regularly to the Project Officer or RSC management on relevant activities, problems and solutions related to the workflow and processing pipeline. Train other Case Management team members to efficiently and effectively manage refugee case files, conduct refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication, and to supervise case management team members and activities. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides, for meetings and for training. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationHigh school degree or equivalent with seven years of professional work experience. OR Bachelor’s degree or equivalent from an accredited academic institution with five years of professional work experience.ExperienceAbility to use own initiative and work under pressure with minimum supervision Excellent computer skills - Word, Excel and Internet Strong interpersonal and communication skills Attention to detail and ability to organize Self-motivated and objective drivenLanguagesFluency in English is required. Fluency in Ukrainian and Russian is desirable.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, residency verification, visa, and authorizations by the concerned Government, where applicable. How to apply:Interested candidates can submit their application:By clicking on APPLY on Impactpool https://rb.gy/9w8sn OR By sending a CV and a completed Personal History Form (four pages) in English to: [email protected], specifying the vacancy reference number and full name in the subject line (e.g., “PLVN 2023 01 – Jane SMITH”.Due to the volume of applications received, IOM Poland cannot respond to all inquiries about the application status and will only contact shortlisted candidates.
Асистент/-ка Проєкту/ (Project Assistant, Case Management, Field Team) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Варшава
Classification: General Service Staff, Grade G5Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 08 August 2023Core Functions / Responsibilities:Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed. Undertake refugee form fill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into START and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs). In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results. Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required. Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. Perform such other duties as may be assigned.Required Qualifications and ExperienceEducationFive years of working experience with secondary education; or three years of working experience with Bachelor’s degree in Social Sciences or related field from an accredited academic institution.Experience and SkillsThorough knowledge of English; Ability to use own initiative and work under pressure with minimum supervision; Excellent computer skills - Word, Excel and Internet; Strong interpersonal and communication skills; Attention to detail and ability to organize; Self-motivated and objective driven.LanguagesFluency in English and Dari  is required, knowledge of Pashto is an advantage.Required CompetenciesIOM’s competency framework can be found at this link.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.How to apply:Interested candidates are invited to submit their application including a CV and a completed Personal History Form in English by email to: [email protected] specifying the vacancy reference number PLVN22-XXX and full name in the subject line (e.g., “PLVN23-001 – Jane SMITH”),or apply through Impactpool https://rb.gy/1r4t9Please click this link to access Personal History Form (four pages)Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.
Асистент/-ка Проєкту/ (Project Assistant, Case Management, Field Team) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Варшава
Classification: General Service Staff, Grade G5Type of Appointment: One-Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 08 August 2023Core Functions / Responsibilities:Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed. Undertake refugee form fill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into START and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs). In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results. Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files. In coordination with supervisors, liaise as needed with other teams and units in RSC Eurasia and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members. Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. Perform such other duties as may be assigned.EducationFive years of working experience with secondary education; or three years of working experience with Bachelor’s degree in Social Sciences or related field from an accredited academic institution.Experience and SkillsThorough knowledge of English; Ability to use own initiative and work under pressure with minimum supervision; Excellent computer skills - Word, Excel and Internet; Strong interpersonal and communication skills; Attention to detail and ability to organize; Self-motivated and objective driven.LanguagesFluency in English, Ukrainian and Russian is required.Required CompetenciesIOM’s competency framework can be found at this link.Other:This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.How to apply:Interested candidates are invited to submit their application including a CV and a completed Personal History Form in English by email to: [email protected] specifying the vacancy reference number PLVN22-XXX and full name in the subject line (e.g., “PLVN23-001 – Jane SMITH”),or apply through Impactpool https://rb.gy/yqufvPlease click this link to access Personal History Form (four pages)Due to the volume of applications received, IOM Poland will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.
Асистент/-ка Асистент/-ка/ (Senior Operations Assistant (Data Processing)) - Міжнародна організація з міграції (МОМ), Представництво в Україні
МІЖНАРОДНА ОРГАНІЗАЦІЯ З МІГРАЦІЇ (МОМ) - ПРЕДСТАВНИЦТВО В УКРАЇНІ, Варшава
VACANCY NOTICE Open to Internal and External Candidates Position Title: Senior Operations Assistant (Data Processing)VN No: PLVN23 – 014 - 04Duty Station: Warsaw, PolandClassification: General Service Staff, Grade G6Type of Appointment: One Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 06 August 2023 IOM is committed to a diverse and inclusive environment. Internal and External candidates are eligible to apply to this vacancy.Context:Under the overall supervision of the Head of Operations and the direct supervision of National Associate Movement Operations Officer, the Senior Operations Assistant (Data Processing), is responsible for undertaking data processing activities, with the following duties and responsibilities:Core Functions / Responsibilities:Oversee a team or teams of up to a total of eight staff members recording demographic and biographic information in MiMOSA upon receipt of the request for travel and confirming receipt to third parties, such as an embassy or Resettlement Support Center (RSC). Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of data processing activities. Oversee Data Processing team members as they manage, secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure team members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines and that all the necessary measures to guarantee limited access to physical files are taken. Oversee Data Processing team members in processing exit permits and travel documents in close coordination with supervisors and other IOM colleagues; this may include direct communication with beneficiaries in relation to required documentation in accordance with SOPs. Ensure staff members prepare all travel documentation required for the exit process and submit to relevant authorities for approval, following up on exit permit requests and clearances in a timely manner. Oversee the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance, with exit processes closely coordinated. Oversee the preparation of all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country.   Oversee the preparation of reports on the receipt of documentation to time of service delivery; inform management of possible issues which need attention and suggest corrective actions. Report to management any problems encountered like denials of exit permits, reasons for such denials and possible solutions. Oversee the preparation of regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects. Under the close supervision of National Associate Movement Operations Officer, liaise as needed with other teams and units in IOM Poland and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the National Associate Movement Operations Officer and keep supervisors immediately informed of any issues that arise. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA.) Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert National Associate Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners. Perform such other duties as may be assignedRequired Qualifications and ExperienceEducationSix years of working experience with secondary [high school] education; four years of working experience with Bachelor’s degree.ExperiencePrior Movement Operations, transportation-related and/or management experience a strong advantage.SkillsStrong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including MiMOSA and SAR) is a distinct advantage.LanguageFor this position, fluency in English is required (oral and written). Working knowledge of Ukrainian, Polish and/or Russian is an advantageRequired CompetenciesIOM’s competency framework can be found at this link.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.How to apply:Interested candidates are invited to submit their application including: a Motivation Letter and the updated CV with a completed Personal History Form IOM Personal History Form.xls (live.com) (four pages) by the email: [email protected] specifying the vacancy reference number PLCFA23-014 and full name in the subject line.Closing Date:  06.08.2023Only shortlisted applicants will be contacted.NOTENO FEE:The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training).  IOM does not concern itself with information on applicants’ bank details.
Operation Manager
Netpeak, Odesa, Ukraine, Remote Ukraine
Саме для того, щоб допомогти керівникам сфокусувати свою увагу на розвитку бізнесу та розвантажити від поточних і побутових справ, ми створили команду операційних менеджерів куди шукаємо людину з відмінними навичками організації процесів та вирішення конфліктних ситуацій. Важлива перевага вакансії — можливість переходу на інші позиції всередині адміністративної команди або в одну із компаній Netpeak Group (наприклад, на позицію support-спеціаліста або менеджер по роботи із постачальниками). На тебе чекають різноманітні задачі, постійне навчання та адміністративна команда, яка завжди радо підтримає тебе. Твої скіли: Стилістично грамотне усне та письмове мовлення.Володіння текстовими та табличними редакторами.Відмінні навички пошуку інформації на просторах інтернету.Уміння ефективно діяти в “проблемних” ситуаціях.Привітність, комунікабельність.Позитивне мислення та стресостійкість.Здатність і бажання навчатись новому.Відповідальність та старанність при виконанні завдань.Вміння організувати свою роботу та роботу інших людей.Ініціативність та готовність втілювати власні ідеї у життя. Команда чекає від тебе: Пошуку та структурування різноманітної інформації.Замовлення різноманітних товарів та послуг, пошуку підрядників, погодження умов співпраці та контроль виконання робіт.Обліку витрат, формування запитів для оплати витрат.Виконання особистих доручень топ-менеджерів.Підбору і замовлення товарів (книги, техніка, подарунки).Організації зустрічей (онлайн).Придбання квитків, організації трансферу.Пошуку та виклик майстрів по ремонту.Пошуку та верифікації інформації щодо правил перебування українців в різних країнах світу. Ми пропонуємо: Гнучкий графік роботи з можливістю починати робочий день із 8:00 до 10:00, та завершувати з 17:00 до 19:00.Можливість працювати в комфортному офісі в самісінькому центрі Одеси. Офіс автономний на випадок відключення світла.Індивідуальну та групову роботу з корпоративним психологом.Оплачувану відпустку 18 робочих днів, 5 оплачуваних лікарняних на рік та 11 державних вихідних.Можливість використання корпоративного бота, що поєднує в собі найпотужніший штучний інтелект, котрий доступний зараз.Можливість навчання та розвитку: досвід та підтримку наших співробітників, допомогу в професійній адаптації та навчання куратора протягом усього випробувального терміну.Внутрішні корпоративні знижки на різні послуги, у тому числі знижки на курси англійської.Швидке прийняття рішень та тестування ідей — відсутність зайвої бюрократії та мікроменеджменту. Робота в компанії, у якій тебе чують і до тебе прислухаються, а керівник відкритий до діалогу та пропозицій.Профільні івенти та чати для обміну досвідом у рамках групи компаній.Корпоративні заходи та розваги. Навіть у складні часи ми робимо все можливе, аби підняти настрій наших співробітників ;) Ще важливо: Етапи, які на тебе чекають: Тестове завдання.Співбесіда з рекрутером.Співбесіда з керівником.Чекаємо на тебе у нашій команді :)
Начальник службы охраны
Наталья Владимировна, Харьков, Харківська область
Ставка - от 30 000 грн. /мес. Требования: Опыт работы. Внимательность, исполнительность, ответственность. Умение оперативно принимать решения и нести за них ответственность. Обязанности: Обеспечение безопасности и контроля порядка на территории компании; Контроль работы персонала службы охраны; Ведение графика дежурств и необходимой отчетности. Мы предлагаем: Стабильную работу и уверенность в завтрашнем дне; График работы 5/2 с 9:00 до 18:00, (обед 45 мин. ); Полное соблюдение КЗоТ, хороший соц. пакет, санаторно-курортное обеспечение; Достойную оплату, которая пересматривается по результатам Вашей работы. С резюме и сообщениями не работаем, приветствуем личное общения! Звоните, не откладывайте: 050 - 574 - 02З8 или 096 - 26З - 2802 (Наталья Владимировна)
Head of Data and Analytics, Practice Leader
INTELLIAS, Ukraine (remote), Poland (remote), Spain (remote), ...
Project Overview: Intellias is looking for a seasoned leader with a strong technology background, who will shape Intellias Data & Analytics technology practice as a part of Intellias technology strategy, in line with a company ambition to become a leading global technology partner.The position will drive Data and Analytics technology area with a mission to set up and run special-purpose offerings, such as those around the creative, niche, and trendy technology: Data Strategy and Advisory Services, Data Engineering and Big Data, Data Monetization, DataOps and Data Mesh.Among other topics, the scope of work also includes technology trends awareness, thought leadership and support of technology partnerships.The role will report to the Head of Technology Practices and will be part of the Technology Office leadership team.Responsibilities: Setting up and running global Data and Analytics Technology Practice.Design, lead, and manage with the respective team the Data and Analytics practice.Build Data and Analytics technology practice around Intellias existing expertise and drive the creation of new services and offering with respective Center of Excellences.Build core Data and Analytics Center of Excellence team in line with the Engineering Excellence strategy.Alignment of our Data and Analytics services and offerings across key verticals and domains: Automotive, FinTech, Telecom, Digital, Retail.Cooperation with sales enablement on measurement, operational framework and tracking of Data and Analytics technology practice pre-sales and business development efforts.Lead the effective collaboration with sales and account management at both new and existing customers to drive new logos and influence revenue.Extend Data and Analytics services and offerings portfolio.Shaping and executing technology practices strategy in close collaboration with the company’s functional leaders.The external and internal representation of Intellias vision and roadmap for our Data and Analytics technology practices strategy.Requirements: We are looking for an experienced leader with a hands-on technical background and a proven track record in the same or similar Head level role in a well-established software outsourcing company.Key qualifications:MSc or PhD Degree in Computer Science, Computer Engineering, or another engineering area; additional business or financial education would be an advantage.10+ years of experience in Software Engineering, Technology Management, Technology Consulting.Profound understanding of large IT outsourcing company business: governance, processes, org. structure, financial management, etc.Experience with data architecture, data governance, cloud data platforms, BI, data warehousing, data lakes, DataOps & data mesh etc.Understanding of connected modern technology trends: IoT, Data Science, Machine Learning, Generative AI & LLM, DevOps etc.Lean mindset, combining technology and entrepreneurial skills with core management skills; leadership presence.Advanced level of written and spoken English.
Head of Launch Team | Uklon UA
Uklon,
How exactly you can influence the development of the Company: analysis of new markets and competitors creating a strategy for entering new markets preparation and approval of the budget, drawing up a roadmap and launching the service in new markets lead our cross-functional launch team hire, train and mentor the team members on new markets closely collaborate with HQ teams such as Product, Legal, Finance, Marketing, and others to develop and execute key initiatives solve a mix of daily issues as well as set up a long-term strategy for each of the markets commit to contributing to Uklon’s growth and getting the job done standardize processes across the different geographies under your scope build tools to speed up Local teams’ autonomy To achieve the results, you will need: 3+ years of relevant experience and people management successful experience of running operations, bizdev deals skilled in managing budgets experience in development from scratch and implementing large-scale tasks with reasonable results project planning; prioritization and goal-oriented skilled to manage the big picture with the smallest details a jack of many trades who feels comfortable doing anything from hiring to support to product discussions an analytical thinker who loves to solve problems easily network with people of all backgrounds fluent in English Challenges for six months: get to know the ride-hailing market and our product conduct analysis of short-list countries (together with expansion team) prepare a strategy and budget for launching a service in a new market approve the project and launch the service in a new market How do you manage your working hours? You determine a convenient time for yourself; business hours, when everyone is always in touch, are from 11:00 a.m. to 04:00 p.m. You choose a convenient format by yourself (office/remotely/mixed), work from any corner of Ukraine and the world 20 days off for personal needs and 10 days off due to illness (with remuneration) day off on your birthday as a gift from the Company day off for blood donation How will you level up your skills in Uklon?in-house trainings, workshops, hackathons, knowledge sharing, etc.corporate trainingcorporate library and subscriptions to information resourcesattending webinars, lectures involving company speakers, etc.personal/team budget for trainingEnglish lessons Work (War) — Life BalanceWe are a socially responsible company, so we devote a lot of time to volunteering activities and regularly support team spirit outside of working hours: we take pleasure in exciting team building events, sports competitions, etc. We say no to routine and monotony, so we create the environment where you can really enjoy doing your job. We are fun to be with. Health Care:corporate health insurance, including for members being abroad If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.
Head of Customer Service | Uklon UA
Uklon,
How exactly you can influence the development of the Company: advocate for consumer needs in the development and deployment of projects and strategies throughout the organization work with internal stakeholders to identify gaps in the customer experience and opportunities to improve capture, monitor, and analyze customer feedback ensure the customer experience strategy aligns with the big-picture business strategy considering trends and industry changes oversee customer service teams, 1st line support; quality control; customer researchers dedicated to improving user experience across various touchpoints measure and track the impact of initiatives on the company’s data and key performance indicators (KPIs), including overall customer sentiment and customer satisfaction metrics responsible for budget goals achievement (department budget forecast, budget optimization as % from revenue) oversee key initiatives progress and theirs influence on KPI’s achievement To achieve the results, you will need: 2-3 years of experience similar role 3-5 years of experience in developing and implementing customer service projects in the digital sector. Previous experience in the fast moving services industries is a plus 3-5 years experience with 1st line support departments management excellent knowledge and experience with digital metric ability to work in a structured way, setting clear goals and monitoring results; strategic-minded and with strong analytical thinking and problem-solving skills to resolve complex situations and find alternative and practical solutions excellent conceptual skills: abstract, creative, critical, and logical thinking strong written and verbal communication skills, including presentations; ability to lead/coordinate meetings with multiple participants/interaction experience with Lean & Six Sigma approaches is liked to be Challenges for six months: the person has a comprehensive understanding of all company processes and goals. They independently coordinate the operational work of subordinate teams. They initiate the development of a plan to improve existing processes audit of existing operational processes in teams to identify areas for improvement evaluation of already developed initiatives and their contribution to key metrics such as NPS (Net Promoter Score) audit of the existing department structure and structuring of roles and responsibilities in teams development of a CX (Customer Experience) strategy approval of key CX evaluation metrics within the company implementation of a sustainable approach to customer experience research processes within the company initiating the implementation of the updated CX (Customer Experience) strategy approval of the updated customer support department structure approval and implementation of communication and interaction processes between key company departments to achieve key KPIs (NPS, CSI, etc.) subordinate teams are beginning to demonstrate consistent performance eNPS (Employee Net Promoter Score) of subordinate team How do you manage your working hours? You determine a convenient time for yourself; business hours, when everyone is always in touch, are from 11:00 a.m. to 04:00 p.m. You choose a convenient format by yourself (office/remotely/mixed), work from any corner of Ukraine and the world 20 days off for personal needs and 10 days off due to illness (with remuneration) day off on your birthday as a gift from the Company day off for blood donation How will you level up your skills in Uklon?in-house trainings, workshops, hackathons, knowledge sharing, etc.corporate trainingcorporate library and subscriptions to information resourcesattending webinars, lectures involving company speakers, etc.personal/team budget for trainingEnglish lessons Work (War) — Life BalanceWe are a socially responsible company, so we devote a lot of time to volunteering activities and regularly support team spirit outside of working hours: we take pleasure in exciting team building events, sports competitions, etc. We say no to routine and monotony, so we create the environment where you can really enjoy doing your job. We are fun to be with. Health Care:corporate health insurance, including for members being abroad If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.
Head of Travel Unit
N-iX,
N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in 9 countries Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. Now we have an open position of Head of Travel unit. As head of the unit you will be supervises travel direction to ensure effective travel/visas/relocation-related support is provided. Develops and implements the most effective technically innovative procedures and policies in corporate travel. Travel Services Lead is responsible for selecting all kinds of travel-related vendors and signing contracts to minimise the company's travel costs.Responsibilities:Investigating and qualifying suppliers, arranging service agreementsManaging relationships with travel agencies and vendors: negotiating contracts or ratesDeveloping, optimising, and monitoring strategic policies and programs for corporate travelResponsible for cooperation in the employee relocation processMonitoring the level of contractors' and customers satisfaction with the services provided by the travel departmentMonitoring work performance and recommending pay increases, promotions, discipline, and termination of team membersRecruiting and screens candidates for a travel assistant positionMaintaining records of administrative expenses and petty cashHighlighting areas of concern to a department headWorks with colleagues to solve very complex problemsActively use analytical information from the BI by building conclusions and forecasts and preparing presentations on statisticsAnalyses, predict and ensure continuous operation of Travel management directionDriving constant optimization of BT Request, finding solutions via negotiations with IM, PE, and Finance + Corporate Reporting TeamsQualifications:Working experience in the same position/industry or both 5+ years preferably in international companies Recent experience in international organizations and organizing travel processes for employees within different countriesExcellent collaboration, verbal and written communication skillsUpper-Intermediate EnglishHigh level of attention to detail and accuracyUsing advanced Excel formulas, pivoted tables, and analytical data from BIStrong management skillsHigh level of problem-solving skillsStrong client relationship management and customer service skillsEnsuring continuous process improvementWe offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits
Head of HR Operations
N-iX,
N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in 9 countries Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.Currently, we are looking for the Head of HR Operations, who will manage Global HR Operations (employment, contractors operations, benefits administration, global labor law compliance, health and safety, etc) to effectively operate in existing locations and enter the new ones. ​​You will have overall responsibility for the design, strategy and successful delivery of HR transactional processes as well as leading the progression of the function and the broadening of the scope of services provided. Key responsibilities:Manage Employment Operations:Manage end-to-end official employment operations, from recruitment to retirement, ensuring compliance with local labor laws and company policiesOversee relationships with employment services providers, ensuring efficient service delivery and adherence to contractual agreementsCollaborate with HR Business Partners and hiring managers to facilitate smooth onboarding and offboarding processesOversee HRIS data accuracy related to employee life cycle eventsManage Benefits Administration:Lead benefits administration, including health insurance, retirement plans, and other employee perksEvaluate and enhance benefits programs to attract and retain top talentEnsure benefits compliance across all countries of operation and adjust programs accordinglyManage Global Compliance:Stay updated on employment laws and regulations in all countries of operationDevelop and implement HR policies and procedures to ensure compliance with local laws and global best practicesConduct regular audits to ensure data accuracy and compliance.Manage Team:Execute hire to retire activities (hire, onboard, manage performance, retain, etc.) as a team managerProperly plan team size and structure according to existing and future demandSet clear and specific both performance and developmental goals to subordinatesManage both outcome and process aspects of team performance by making sure results are achieved in timely and quality mannerManage Data:Cultivate the culture of data-driven decision making within the team and stakeholdersBe an expert user and requestor of data reports in Power BI, ATS, the other tools as necessaryCreate proofing guidelines/reports on team and/or geography performance and abilities Manage Stakeholders:Build effective relationships with key stakeholders and organizationsManage stakeholders expectations to achieve expected and real results with optimal CSAT Legal Competence:Possess a strong understanding of the legal aspects of official employment, either through a legal education or extensive practical experienceCollaborate with legal counsel to navigate complex employment-related legal matters and ensure legal compliance.Requirements:Bachelor degree and above 5+ years of extensive HR Operations experience or proven experience in senior roles in organisational development, HR Center of excellence 2+ years of managing HR operations or organisational development / HRCoE function in international environmentExcellent project management skills and critical thinking abilitiesStrong drive for results matched with relationship building skills Excellent at both verbal and written communicationUpper-intermediate level of EnglishLaw certifications (preferable)We offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits
Начальник служби зв’язку
Сили оборони України,
Огляд 201-ший окремий батальйон територіальної оборони запрошує на службу патріотично налаштованих, вмотивованих, свідомих військовозобов’язаних громадян України. Наша порівняно молода військова частина виконує завдання з протидії і стримування російської агресії на сході України та знищує російських окупантів. Підготовка особового складу побудована на кращих сучасних методиках та здійснюється кваліфікованими інструкторами, частина з яких пройшла вишкіл за стандартами НАТО. До кожного новобранця застосовується індивідуальний підбір посади з врахуванням військово-облікової спеціальності (за наявності), віку, бажання, професійного та життєвого досвіду.Обов'язки ведення обліку ОВТ організація безперебійного зв’язку в батальйоні контроль за експлуатацією майна списання майна робота з документами взаємодія та всебічна допомога підрозділамВимоги офіцерське звання мотивація спокійний характер уважність впевнений користувач Word та Excel впевнений користувач комп’ютером навички управління колективомУмови офіційна мобілізація до кінця воєнного стану грошове забезпечення від 30 000 до 130 000 гривень залежно від поставленого завдання та місця служби повний пакет соціального захисту військовослужбовця згідно чинного законодавства, речове забезпечення, відмінне харчування служба в колективі справжніх патріотів і професіоналів
Head of Legal Services Sales Department
,
International Fintech Business (IFB) is an international consulting company specializing in fintech solutions. We guide entrepreneurs through every step of their journey, from registration and licensing to establishing their businesses and acquiring initial clients.What we offer:We register companies and open bank accounts.We sell bank, EMI/SEMI, API/PI, SPI, MSB, investment fund, brokerage, foreign exchange market, gambling and cryptocurrency licenses.We sell ready-made licensed companies.We connect companies to VISA, MasterCard, and China Union Pay payment methods.We help with opening corporate, savings, and correspondent accounts.We develop IT solutions for online banking.Regions we operate in: Europe, US, Canada and Asia.Currently, we are seeking a dynamic and skilled Head of Sales Department to lead our legal services division. This role offers a fixed salary combined with a percentage of sales, allowing the successful candidate to achieve their desired income level through leveraging their own client base and partnerships. Additionally, the Head of Sales will have the opportunity to recruit and train two sales managers.Requirements:Available for full-time employment.Mandatory possession of a personal database of potential clients and partners in the field of financial licensing.Thorough knowledge of international law, corporate law, and corporate finance law.Proven experience in developing and implementing international financial legal schemes and working with international contracts.Preferably, experience in creating and supporting foreign companies.Responsibilities:Lead the sales team in finding, organizing, and conducting negotiations with existing and potential clients.Close transactions, develop commercial proposals, and manage contracts and accounts.Provide professional consultations on a variety of international legal matters.Assist in establishing legal entities, obtaining licenses, and providing legal support for opening representative offices globally.Manage relationships with foreign jurisdictions and banks.Facilitate the process of opening bank accounts abroad, Electronic Money Institution (EMI), and Payment Service Provider (PSP) accounts.Conduct business correspondence and liaise with international lawyers, bankers, and partners.Complete compliance processes with counterparties and banks.Obtain new FinTech licenses from top regulators across different geographies and manage existing ones.Personal Qualities:Professional work ethic and dedication.Strong analytical skills.Adaptability and willingness to learn.Friendly and approachable demeanor.Our website: https://ifbusiness.uk/Our Telegram channel: https://t.me/ifbusiness
Head of Markets & Securities Services IT Poland
HAYS, Kraków, malopolskie, Polska
Head of Markets & Securities Services IT PolandKrakówNR REF.: 1185314Your new role Markets & Securities Services (MSS) Technology comprises c6,500 people globally, primarily based in the hub locations of London, Hong Kong, Paris and New York, our Strategic Development Centres in Pune (India) and Guangzhou (China), and our Nearshore Centres in Kraków (Poland) and Toronto (Canada).Working in close partnership with company39s Markets & Securities Services (MSS) businesses to deliver sustainable solutions that balance business, cost, risk and regulatory demands, with growth and innovation. The key goal is to support the business aspirations of MSS through all aspects of technology delivery and support.The MSS IT Poland Lead role is a dual-hat role, combining all entity responsibilities for the teams in Poland and also functional delivery responsibilities for one of the Asset Classes in Kraków. MSS IT Poland is the official European nearshore location and has grown to a population of > 500 people. The engineering culture and technical skill sets and capabilities in Poland are very strong, with teams supporting all of the global businesses and asset classes.➜ Contract of employment➜ Location: Cracow➜ Hybrid working model (office 2x/week)Principal responsibilities:Impact on the Business• Define, shape, communicate and lead the execution of the Nearshore Centre Strategy• Ensure we have the right people with the right talent & skills to deliver.• Drive the adoption of agile & DevSecOps practices across the Poland delivery teams.• Foster and champion a culture of continuous improvement & engineering excellence.• Showcase MSS global alignment by leading MSS Functional deliveries.Customers / Stakeholders• Work closely with colleagues across MSS IT to ensure appropriate resource planning in alignment with project delivery demands balanced with the Future State Architecture• Help Regional CIO and Asset Class IT heads manage their Poland based stakeholders.• Ensure appropriate resource mix and maintain effective relationships with local suppliers, managing local ongoing engagements as required.• Representation of MSS IT at country & regional level forums.• As needed, engage with the local regulatory bodies regarding their enquiries or assessments of Markets or Banking technology at HSBC Bank Poland. Support internal and external audits covering Poland and the European and Global Markets or Banking business’ processes, systems or infrastructure.• Represent MSS IT costs, risks, stability and conduct in appropriate county-wide IT and COO forums.• Lead initiatives and deliver global asset-class priorities in addition to running the MSS IT Poland dev centre.Leadership & Teamwork• Motivate, guide and mentor the Poland leadership team.• Develop a Poland development centre executable vision & strategy with the aim of creating asustainable resourcing structure and positioning Poland to take on more global deliveries.• Provide technical leadership, promote an engineering culture in Poland, in alignment with global MSS IT values and priorities.• Drive broader employee engagement across MSS IT Poland• Help to ensure that the teams are appropriately resourced for the challenges faced.• Manage all entity aspects of the MSS IT Poland team.• Influence project lifecycle and ensure plans are produced and implemented where appropriate.• Assist in the development of the leadership team, providing knowledge and skills in specific areas of expertise, providing coaching and sponsoring training solutions where necessary.• Assist in the control of concurrent projects and resources that may vary in scale and complexity to meet changing objectives.• Manage relationships at a senior level with the wider HSBC IT team; as well as engaging and managing relationships with third party suppliers.• Collaborate with Regional CIO and Asset Class IT Heads to ensure an effective succession plan is in place for the Poland leadership team.Operational Effectiveness & Control• Accountable for overseeing the safe, secure and sustainable deliveries across the Centre. The role holder must work to minimize production outages, and ensure all change is managed in an effective and sustainable manner. The role holder will work with asset class delivery managers to ensure best practice is adhered to• Testing, release and environment management pose particular challenges for a large and complex vendor package used within MSS IT. The role holder must support MSS IT teams in location to maximize automation and ensure that best the latest tools, techniques and processes have been adopted.• Responsible for ensuring that all Segregation of Duty and Management Self-Identified Audit Issues and other Risk and Control matters are well managed in location.• Responsible for ensuring that all operational targets are met including headcount, headcount mix, and budgets.What you39ll need to succeed • At least 15 years in IT management, with 10 years’ experience working with senior/executive management, across different geographies & functional areas.• Strong experience of the Investment Banking domain• Ability to navigate complex global environment.• Engineering/technology delivery background using DevSecOps, even better if obtained across multiple domains and ideally within a matrixed organization.• Experience of managing external vendor relationships• Highly literate, with the ability to distil complex business concepts into simple language.• Comfortable operating in both agile and waterfall software development environments (and variations in between)• Able to navigate ambiguity and distill clear messages and goals within a matrixed organisation• Highly articulate, with excellent communication skills• Self-starter, with a desire to own the resolution to the problem.• Learning mindset – able to quickly learn processes, systems, policies to the point of designing changes or compatible solutions.• Experience of functional project management and successful delivery of technical solutions for business / stakeholdersWhat you39ll get in return • Competitive Salary• Annual performance- based bonus• Additional bonuses for recognition awards• Multisport Card• Private medical care• Life Insurance• One-Time reimbursement of home office set up (up to 800 PLN)• Corporate parties and events• CSR Initiatives• Nursery and Kindergarten discounts• Financial support with trainings and education• Social Fund• Flexible working hours• Free parkingWhat you need to do now If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Head of Data Asset Provision
HAYS, Kraków, malopolskie, Polska
Head of Data Asset ProvisionKrakówNR REF.: 1185399Protect: To protect our data, we need robust policies for data management and enhanced governance, e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.Unlock: Value is unlocked when we deliver on the opportunities our well-managed data presents, e.g.Improving customer / colleague experience, increasing revenue, commercializing our data, optimizing capital, enhancing risk management or reducing costs.Your new role Reporting to the head of Data Asset Services, the Head of Data Asset Provision is a senior role in the Data and Analytics Office. This role primarily supports the ‘Unlock’ pillar of the strategy. The role will own the vision for data asset provision across the Bank, the strategy and roadmap to implement that vision and theAlignment of the services and capabilities for the provision of data assets across the GBs and GFsThe role holder will shape and promote the strategy to enable data to be consumed, but will be particularly focused on driving data access to non-technical users to enable self-service access to data. This is a vital part of the unlock pillar, providing access to our data through strategic tooling and service capabilities.Represent the needs of consumers to ensure tooling and service capabilities are fit for purpose and accessible to users of all levels of data literacy.Continuously engage with key stakeholders across the data domains, to understand their needs and requirements of the data asset publication process.Set the vision and for the service to publish data assets Oversee the end-to-end publication of data assets & drive continuous improvement on a day-to day basis.Manage the technical backlog to improve the data asset publication process, including the improved ingestion of source data, plus the refining and building of data assets,Deliver and oversee governance to manage the publication of data assets, including decision making, prioritization and sequencing of data asset publication.Be accountable for funded and resourced execution, including the delivery of the technical backlog across its component areas.Be accountable for the realization of demonstrable financial benefits and cost reduction, resulting from an improved data asset publication process and/or technical simplification.Be accountable for the establishment of and alignment to service level agreementsImplement an operational risk management framework to manage operational risk as part of the data asset publication process.Be accountable for compliance with Group data principles and controls for data assets and operational data processes and applications.Ensure adherence to Group policies, audit, controls, and compliance requirements. Ensure satisfactory audit ratingsLeadership & TeamworkCascades business strategy and operational goals gaining commitment to themGuides and supports management team through periods of changeProvides clear direction and sets performance targets for team managersOptimize the day-to-day operational processes to run the Group Customer Data UtilityRecruit the best people to support business goals and objectivesEnsure staff retention through an appropriate rewards strategy, staff management and development, and career progressionDrive staff development through training, development plans and performance managementMotivate team performance and develop staff knowledge to enhance qualityPromote effective communication with team members on strategy, objectives and key goals required for the respective roles and responsibilitiesCollaboration with wider data management functional areas, especially with Group Data Technology, in order to drive the timely publication of data assetsWhat you39ll need to succeed Proven experience in product or service management or end to end delivery of complex business outcomesWorking knowledge of general data management and master data managementProven experience in delivering change projects using agile delivery methodologies at scale e.g. SAFeExperienced in outlining a vision, strategy and roadmap for product developmentSignificant experience working in a commercial bank, global banking & markets or financial services industryExperience of working in a data management environment with awareness of industry data standards (eg ISO, NACE) and data policiesStructured analytical problem-solving skills, able to breakdown complex problems and find solutions and optionsKnowledge of business analysis, requirements engineering, product backlog management, structured analysis and process mappingStrong research, analysis and policy or report writing skills are essentialExcellent written communication skills – ability to clearly document the current state and the recommendationsStrong people skills, operating effectively in teamsExperience in supporting, communicating with and providing assistance to senior managers in a multinational organisation.Strong interpersonal and communication (written and verbal) skills with a proven ability to communicate effectively and confidently at all levels across the GroupExperience in defining business architecture solutions to XLoB data challenges.Experience in managing delivery across multiple RTB, IT, data and transformation functions.Ability to prioritise workload and respond to changing and varied demands. Recognise and act upon timely escalation of issues.Strong organizational and planning skills.Experience of Project / Change management – confident in challenging business processes.What you need to do now If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.